All WINCLOUD Reviews
1-19 of 19 Reviews
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Sunish
Verified reviewer
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A Great value for money
Its a great system for our smaller hotels which get a good PMS at affordable prices with a full Channel Manager connectivity without added expenses
PROSIts a very good PMS which is affordable, has connectivity with major Channel Managers to send bookings straight into PMS
CONSThey could polish some of the functions in Group Reservations to make it easier for users
Vendor Response
Dear Mr. Sunish, Thank you for your review. We are always grateful to get feedback from our customers. At WinCloud, we do our best to keep our product affordable and constantly seek ways to improve the modules for maximum functionality. We will do our best to make the functions easier to use.
Replied May 2023
sagung putri
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Nothing overall good
easy user and easy support for customers
CONSnothing problem at all, so easy user managed
Reason for choosing WINCLOUD
Because not very expensive, easy user managed, customers support very help us.
Aquella
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Wincloud experience
The Wincloud PMS service is user friendly.
CONSAbsence of pro forma invoice for group reservations.
Rijas
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Quick support and easy implimentation
Quick support and response team, use anywhere, processing speed,
Reason for choosing WINCLOUD
Experienced team and we use their winhms on promise apps more than 10 years
Nithin
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Excellent property management software that is both feature-rich and cost-effective.
Wincloud PMS is an excellent property management software that is both feature-rich and cost-effective. We are always looking for ways to optimize our operations and reduce costs, and Wincloud PMS has been an excellent solution for us.One of the best things about Wincloud PMS is its affordable pricing. The software offers a variety of pricing plans to fit the needs and budget of any property management company, making it accessible to both small and large operations.Despite its affordable price point, Wincloud PMS doesn't skimp on features. The software offers a wide range of functionalities, including reservations management, housekeeping, maintenance tracking, reporting, and more. We have found that the software meets all of our property management needs and more.Moreover, Wincloud PMS is incredibly easy to use and user-friendly. It doesn't require any technical expertise to operate, and we were able to get up and running quickly.Overall, we highly recommend Wincloud PMS to any property manager looking for an affordable and feature-rich property management software. It has been a cost-effective solution that has greatly improved our operations and bottom line.
CONSCustomer support should improve and should hire more technical personals to enhance the customer experience.
Reason for choosing WINCLOUD
Wincloud PMS is an excellent property management software that is both feature-rich and cost-effective. we are always looking for ways to optimize our operations and reduce costs, and Wincloud PMS has been an excellent solution for us.
Vendor Response
Thank you for taking the time to provide comprehensive feedback on WinCloud. We are happy to hear that you find the features in our product useful and affordable. Customers are very important to us, and we are sorry that our customer support did not meet your expectations. Please write to us at support@wincloudpms.com or call us the next time you need assistance, and we promise to provide you with prompt and satisfactory support.
Replied May 2023
Sathish
Hospitality, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Very useful for product for group of hotel’s
You can manage inventory, bookings, rates, company and guest profiles and MIS from central office,
CONSSecurity checks needs to be improved based on the current technology terms
Reason for choosing WINCLOUD
Cost effective
Reasons for switching to WINCLOUD
Centralised management
Manjunath
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
User friendly
Front office management, housekeeping, point of sale,
CONSHR management not used since it does meet the requirements.
Vendor Response
Thank you for reviewing WinCloud. We are glad you find the modules in our product useful to your business. We would be grateful if you can write to us on what features can be improved in our product so that our teams can come up with a solution in the future.
Replied May 2023
Azhar
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Perfect service
It is easy software for anyone to work and learn.
PROSUser friendly, easy to understand and work, with analytics
CONSEverything is smooth for now , we are looking forward to continue working on wincloud , as they provide more options
Reasons for switching to WINCLOUD
It was not user friendly.
Vendor Response
We are grateful that you took the time to review WinCloud. Our product is designed to be affordable and packed with intuitive features to automate different hotel operations. It is good to know that you find WinCloud easy to use, and I look forward to continuing partnering with you!
Replied May 2023
Om S
Hospitality, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent software for Hotels
Wincloud- user friendly and helpful for training staff and excess assistance always 24/7 for assistance — very secure software
Reason for choosing WINCLOUD
Very comfortable for user as well as management costing and support system is very helpful they are ready to assistance 24/7 that’s great
Reasons for switching to WINCLOUD
Yes already done
Vendor Response
Thank you for your review. We are happy to hear that WinCloud is helpful for your business. We take customers' data security seriously and WinCloud is PCI DSS compliant and safe to use. As always, our customer support team is available to offer you support and assistance whenever needed!
Replied May 2023
Anand
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Execellent
User-friendly software, entry level staffs easily understand and started to using it
CONSNot really, yet to find any difficulties of the usage
Christian
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great PMS for Start up Hotels/Chains
Support of Pat is great! Im looking forward for more updates and improvements in the future.
PROSReport/back end (which is somehow inaccurate due to taxes)
CONSUX, absence of traces report with pop-up features
Reason for choosing WINCLOUD
Price
Vendor Response
Thank you for your review and valuable feedback. At WinCloud, we are constantly looking for ways to make our product the best in the market. Your suggestions will be useful to our teams for improving the features.
Replied May 2023
Rachel
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2023
Wincloud Usage
I like that wincloud is a cloud based PMS. I can use it at home unlike other PMS.
PROSI like that wincloud is a cloud based PMS.
CONSIt logs out in just few minutes of being inactive. The error of "unresponsive page" is occurring more often now. Updating of tariff is 1 by 1 or day by day, if it can be updated from this date to this date in just 1 edit.
Vendor Response
Thank you for providing a review on WinCloud. We are sorry to hear that you are facing issues while using it. You should not be encountering "unresponsive page" errors or automatic logout due to inactivity – we regret the inconvenience caused. Our customer support team will get in touch with you shortly to understand and resolve the problems.
Replied May 2023
El Hadji Abdoul Mamadou
Verified reviewer
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
I highly recommend use WINCLOUD
With WINCLOUD, the guest handling is easier from the reservation to the checkout.
PROSThe interface is user-friendly and the features really meet our needs.
CONSAt the beginning, there was some missing features, but they take time to find alternatives.
Vendor Response
Thank you for your review. We are happy to know that you are satisfied with WinCloud. Our teams are always looking for ways to make the product more user-friendly and functional, and we are confident that you will always find it easy, efficient and convenient to use!
Replied May 2023
judson
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
User friendly reliable software
Five star product
PROSDashboard is very attractive with different
CONSManager report should make for tax include and exclude
Vanawan
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
My Wincloud Experience
We are able to do our inventory management without any stress now. Easily being able to check the report to strategize better every month.
PROSThere are many reports and are very detailed. And able to see the logs of the bookings coming in allows us to catch any error within the trail shown.
CONSThe UI can be improved as to make it more interesting to look at while working.
Vendor Response
Dear Mr. Vanawan, Thank you for reviewing WinCloud. We are glad that you find WinCloud's inventory management module useful. We will continue improving our product and its features to satisfy you and our other customers.
Replied May 2023
Jayesh
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Review of Wincloud
Its reservation and check-in features. And admin duties
CONSBilling features sometimes is a hassle. Billing module could be nepal based but its india based and qr code option(fonepay) should be an option.
Vendor Response
Thank you for writing us a review. We are sorry to hear that you are facing trouble while using our billing module. We constantly work to improve WinCloud to be more user-friendly, affordable and productive and will forward your feedback to the technical team for improving the module. Please feel free to call or write to us if you face any issues while using any module for prompt assistance.
Replied May 2023
Dwi
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
PMS for first time user
The system is easy to use and the support system are helpful
CONSThere is nothing to improve yet, everything works like what we need
Vendor Response
Thank you for your review. We are happy to know that you find WinCloud easy to use. You should not encounter any issue while changing a specific type of data – we regret the inconvenience caused. Our customer support team will get in touch with you to resolve the issue.
Replied May 2023
Gede
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Simple
Easy to make a new reservation, good display
CONSWhen change type of room all data is change too
Vendor Response
Thank you for your review. We are happy to hear that WinCloud is helpful for your business. We take customers' data security seriously and WinCloud is PCI DSS compliant and safe to use. As always, our customer support team is available to offer you support and assistance whenever needed!
Replied May 2023
Tapas
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
User friendly
It's user friendly. Easy to learn for employee.
CONSRemote access can be restricted by creating some admin password
Vendor Response
Thank you for reviewing WinCloud. We are happy to hear that you find our product user-friendly and easy to learn. Please get in touch with our customer team so that they can guide you on how to restrict remote access as required.
Replied May 2023