--- title: "Xola Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Xola. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Xola is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/xola-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Xola](https://www.softwareadvice.com/hotel-management/xola-profile/) / Xola Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/xola-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/xola-profile/alternatives/) # Xola User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 573 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 443 reviews (77%) - 4 stars: 105 reviews (18%) - 3 stars: 20 reviews (3%) - 2 stars: 2 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - It made things easy and was not complicated to use. - Has also worked well for scheduling. - sensitive content hidden] response back to us, telling Xola working a lot with this kind of businesses and we are good match. ### Most mentioned cons - The architecture of multiple bookings is tricky to navigate, and it is too easy to cancel entire multi-room reservations when trying to only cancel one. - Some of my customers have told me that they have had issues with making a reservation for my tours. - There are some places where the language and architecture of the site are confusing. ## Xola customer reviews Showing reviews 1-25 of 573 (page 1). ### Worth the price... - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Xola was our introduction to online booking for a rafting tour company. In the past the booking process was on an individual verbal contact. It was time consuming from the standpoint of personnel and training. Xola allowed our business to streamline our processes and modernize how we operate. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The interface was very intuitive and easy to navigate. Able to import customers into the Xola database was simple. The ability to view and print activity and profitability reports was very helpful. #### Cons I did not need very much technical support for the product, but when I did, it was a next day response via email. That could be improved. --- ### Love this company - Overall rating: 5/5 - Reviewer: Meryl S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Xola's technical support is great. Every representative has been knowledgeable, timely, and friendly. I can't say enough good things about their support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very robust and satisfies all of my needs. #### Cons I wish they had more display options on the frame that shows on my website. #### Reasons for choosing Xola Recommended me by other tour operators. #### Reasons for switching to Xola I liked FareHarbor's software but their technical support was not timely. I was not able to post my own product listings and it took them a long time to deliver. It cost me a lot, so I switched. Also, Xola has a waiver system built in, so I could save some money that way too. #### Vendor response Hi Meryl! Thanks for the review! I would love to learn more about what type of checkout options you would like to see. Please feel free to email me and we can talk more about it. Replied April 2022 --- ### xola - Overall rating: 5/5 - Reviewer: Chavonda G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms #### Cons nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it. #### Reasons for choosing Xola it was overall the best and had more to offer especially with Escape rooms becoming a growing industry. #### Reasons for switching to Xola this was a better choice for me and the ease of use along with what I needed for my business. --- ### Pub Cruiser Bikes - Overall rating: 5/5 - Reviewer: Laurie R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like everything about it and love the Bots that run specials. This has worked well with us. Also, I like the integrated waiver with Wherewolf.com.. #### Cons Cost is high unless you do the one where it basically passes the % charge onto the customer. I wish it had the ability to assign more than 1 bike to a time slot so that both of my bikes could run the same schedules and we did not have to have a bike 1 and a bike 2 schedule. #### Reasons for choosing Xola It is a much more sophiscated system and I like the reports feature way more than Bookeo's. #### Reasons for switching to Xola I liked the customer booking abadoment feature that xola has. #### Vendor response Thanks for the review and feedback! Happy to see you are enjoying our Xolabots! As far as the assigning more than one bike to a timeslot, we are coming out with a way to do that soon. We will send out more information about this once it is completed and ready! Replied September 2019 --- ### Jousting over the Cliffs and the Ocean - Overall rating: 5/5 - Reviewer: Pamela C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best customer service ever User Friendly In comparison to Fare Harbor and Peek Pro - Hands down best!! Love the Loading screen phrases. They always make me smile Rescues are the stuff #### Cons not being able to use same guest email twice not being able to delete guest emails affiliates are not alphabetized in settings not being able to have more than 1 code on a reservation #### Reasons for choosing Xola Xola was a much more advanced product #### Reasons for switching to Xola The rep sold us on the ease of this reservation system #### Vendor response Thank you for the review and feedback! You can now merge customers together that have the same email, so this should allow you use the same guest email if needed. I have taken notes on the rest of your feedback and will bring it to our product team. Please reach out anytime with any feedback you have, it is customers like you that help us grow our software to be the best! Replied September 2019 --- ### Everything I need and Quick Support - Overall rating: 5/5 - Reviewer: Deborah M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We need to have an online booking system for a variety of services and the program accommodates those needs. I have tried a few other programs prior to Xola but have not had the need to look elsewhere since using them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Setting up the new listings is fairly easy, even if there is a lot of details to fill in each time. Customer service is top notch and usually always available on chat! #### Cons No option for more POS style bookings. We have a lot of walk in customers who combine different activities but when making a booking for those though Xola at the counter, we have to creatively enter the activities. We have an arcade setting with Escape Rooms. Our arcade are is Virtual Reality with booth space rentals with various time slots. It is too difficult to create a time slot for each time and booth. #### Reasons for switching to Xola Some did not work well with Wix website. Some were to difficult to figure out. Some did not have a nice looking screen. #### Vendor response Thanks for the review and feedback! I would love to get more information on your feedback and see what we can do to help you and your business. I will be reaching out soon to get connected. - Jessica Replied September 2019 --- ### Best in class - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Saves a tremendous amount of time with this easy and simple user interface. Saving time equals more time for more important stuff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xola is the simplest booking software out there. I have tried several, and this is hands-down the best there is! Easy to understand and a breeze to navigate through. One of the strongest points is how easy it is to train your staff on. #### Cons I wish there was a way to customize things a little bit more than what is available. #### Reasons for choosing Xola Because the others really really really suck! Especially the customer service. #### Reasons for switching to Xola They both suck! #### Vendor response Thanks Josh! We appreciate you taking the time to leave your feedback and I'm excited to let you know we'll be adding more options to customize elements of Xola over the coming months! -Sophie Replied September 2019 --- ### Xola is great for tour and activity management - Overall rating: 5/5 - Reviewer: Pelin U. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Xola is useful for us to collect and manage all bookings from a single platform with really low commision rates. So far we enjoy it a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is great to manage all our events at one place and accept bookings from all online distribution channels that we are present. Google Analytics integration is extremely useful to follow the success metrics directly from Google Analytics panel. #### Cons Xola works definitely perfect for us, so far we haven't experienced any problem that deserves to be noted here. We are extremely satisfied with our experience with Xola Online booking System so far. #### Reasons for choosing Xola Online booking platfrom coverage of Xola was better then the others. #### Reasons for switching to Xola ResNexus was a better alternative in terms of the number of integrated booking platforms. --- ### Just Use It. - Overall rating: 5/5 - Reviewer: Lance Z. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best software on the market for tour bookings and management. I’ve researched over 20 other competitors- don’t waste your time if you’re shopping around- get Xola. #### Cons It doesnt have some of the nuances we would like to see, and they changed their booking layout in a way that I think is not an improvement. However, I think they will continue to make improvements #### Reasons for switching to Xola Simplicity of checkout and management of tours, features, mobile app for tour guides #### Vendor response Hi Lance, Thanks so much for your kind review. We're glad to have your continued support and will continue to make improvements! Cheers, Sophie Replied December 2019 --- ### This made my life so much easier - Overall rating: 5/5 - Reviewer: Jesse S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Speed of money flow and updated accounting is a breeze. The ability to adjust hops with minimal key strokes and everything automatically adjusts to our website is a life saver. And overall, the customer service is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customization to suit the variety of needs for our little company. Once everything is plugged it only minimal administration is needed to keep everything flowing. #### Cons The inability to not be able to make a tour private and only accessible via a password for guests. #### Reasons for switching to Xola the wealth of increased options available with xola #### Vendor response Jesse, we are so glad Xola has been useful for your business. Thank you for the feedback on private tours. We're always seeking to improve our product and service so your feedback is super useful! Replied December 2019 --- ### XOLA is amazing for many reasons, but they need to speed up their process for fixing bugs - Overall rating: 4/5 - Reviewer: Anna H. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. XOLA excels in many ways at many things, especially customer service, helping you learn, and ease of use. However, when there are things that don't work well for you, it feels like you are up against a wall and you just have to deal with bugs, and they give the impression that these things won't be changed for a long time, and maybe never. You just have to love it for the awesome things it does and accept the frustrating things it doesn't do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The best part about XOLA is their customer service. You can instantly chat with somebody at all times, and if you need to call and talk to a real person that is easy too. I cannot stress how amazing this is, as we have all spent hours going around in circles with customer service with other companies countless times. Sometimes for me to the point of frustrated tears. XOLA sets the standard for how reachable and friendly and helpful all customer service should be! XOLA also makes certain things incredibly fast and easy to do. You can tell a lot of thought has gone into functionality and usability, such as navigating through the site. #### Cons My biggest complaint is also about customer service. You can easily talk to somebody and they will help you figure something out or teach you how to do something. However, sometimes I need to do things that XOLA is not capable of, and I feel that being able to do them is extremely important. In this case they simply say they will forward your request to their development team, and maybe someday there will be a meeting about it and it might get changed in the future. Sometimes when you tell them what you need to be able to do they disagree with you, which is odd, because they are not the ones actually using the software to run a business! One example is I need to be able to remove credit card numbers attached to people's accounts. This is very important for many reason, one of which is sometimes they belong to an ex-spouse, have been cancelled due to fraud, are cards they don't want you to charge any more, etc etc, and when collecting a balance it adds tons of time and correspondence with clients to figure this out. This is one example of many things that you can DO on XOLA, but you can't UNDO. Like when you accidentally enter a person on the questionnaire, you can't delete that person. I just think when you tell them things like this that seem really logical and practical they should be able to change them, or at least make you believe they understand it is important to your daily functioning and that they will try to change it. #### Vendor response We are happy to see you love our customer service! I can understand the frustration that goes into a system not functioning how you need it to and that our process to resolve this seems slow. We take every request very seriously and want to make our customers happy with our software. I would be happy to set up a time to talk and discuss our process a little more in detail with you and also get more feedback from you on how we can handle these differently. I will be reaching out very soon to set up a time for us to talk. -Jessica Replied January 2019 --- ### Extremely easy and streamlined interface. - Overall rating: 5/5 - Reviewer: Dean W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience has been tremendous. We tried researching a few other options and none of them compared. Just based on customer service availability alone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had use this product when I was an employee of another company. When I started my own company, I searched at other booking solutions and none of them compared to Xola. The interface, the booking fees, the ease of setting things up. The walk-throughs and most importantly the customer service chat feature that’s available around the clock is invaluable! #### Cons NO GROUPON INTEGRATION… and to be able to get more in-depth through the iPhone app #### Reasons for choosing Xola They didn’t have 24 hour customer support. When we ask questions they could not respond quickly or accurately. #### Vendor response Hi Dean! Thanks for the review. So glad to see you are using our customer support and love it! I did want to let you know we do have a Groupon Integration and I would be happy to get this set up on your account. Please feel free to email me or support when you want to get this set up. Replied April 2022 --- ### Generally good - but not the very best - Overall rating: 4/5 - Reviewer: Maren R. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. -- Online Ticket Booking Platform -- Online Scheduling System #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros -- 24 hour customer support available by chat -- Clients stay on my website while booking tickets for my escape rooms using Xola -- Automated reminder e-mails -- Ability to customize questionnaire and booking requirements -- A salesperson quoted me a price and stuck to it -- Report Features -- Great Credit Card processing rate (through Stripe) -- Ability to integrate with Google Cal so staff can see when they are scheduled to work -- Instigation with Smartwaiver (limited, would like more) #### Cons LIMITED CLOSING OPT: You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time. LIMITED INTEGRATIONS//NO CRM CAPABILITIES: The system doesn't integrate with MailChimp, it integrates with Smartwaiver but on a limited basis. For example if Joe books 6 tickets Xola captures Joes information. His 5 friends information is added on Smartwaiver but then I have to dig into Smartwaiver to find their info. I doesn't turn them into a customer profile even through Smartwaiver waiver is connected to Xola. It doesn't integrate with Trip Advisor Review Express -- so I have to manually enter each customer e-mail between Smartwaiver and Xola. BUGS & UPDATES: They are constantly making changes. Sometimes I log on and have to look for something in a new place (updates are always accompanied by e-mails) however, I would prefer to choose if I want to update features or not. Sometimes these updates and improvements cause bugs -- At one point a bug was impacting my settings. It took them over a week to solve the problem and I didn't get any kind of update. I always had to ask for it. I feel like complaints and requests go into a long report that no one reads. They have come out with lots of updates but none that I have requested. #### Vendor response Hi Maren- Thank you for taking the time to leave this review. Your feedback, both pros and cons, is very helpful as we are always looking to improve. Good news! We recently released Enhanced Cutoff Logic. I'll shoot you a followup email to make sure you have that info and are good to go there. Also we have a Zapier integration in beta that could help you connect to more apps. I'll include that info in the email as well. I'm sorry to hear you had a bad experience with one of our updates and encountered issues. I will be sure to discuss this with our Director of Customer Success to ensure we are doing what we can to mitigate similar issues in the future. Thank you, Sophie Replied April 2018 --- ### Great software - Paints a Clear Picture - Overall rating: 5/5 - Reviewer: Emma L. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, we've been using it for a few years and now we're roughly 50% online sales/50 over-the-phone sales. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is high. The dashboard makes it easy to know what's going on with a quick glance. Online bookings are straightforward for customers and allows easy communication of vital information (i.e. confirmation emails, waivers, etc.) #### Cons There is not an easy way to change minimum booking quantity without changing the product listing itself - it would be nice to have a quick override for this. #### Reasons for switching to Xola We did not have online booking capabilities #### Vendor response Hi Emma! Thanks for the review! I would love to dig into the override for the capacity/booking min with you. Please send me an email back so we can discuss more! Replied June 2022 --- ### Xola has streamlined our booking process and made it easier for customers to sign-up online. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall ease of the booking process for our customers and even on the backend has been a huge improvement in saving time and being able to track all of our customers bookings. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Xola has really streamlined the booking process. It has made it easier for us, in the office, to manage bookings coming in and see when trips and courses are happening. If we are booking private trips or courses that are not listed on our website, we have built our backend system to allow for us to do this quickly. Xola keeps our customers credit card numbers on file in a safe and secure manor making it easy for us to take deposits and final payments prior to a trip or course. Our customers seem to find the booking process easy and user friendly. We have also integrated the use of Smartwaiver with Xola which has made tracking waivers much easier and taken the need of our guides to do it away. Our guides are still learning Xola but Xola has made it so the guides can quickly access the client information without having to send it in a seperate email. #### Cons The biggest thing that we wish was different was that on the calendar, during booking and on the backend, that Xola showed the length of our courses. It only shows the start date, and although this hasn't been a problem, it would be something that would be a nice addition to make life a bit easier. Along the same lines we have courses (single courses) that run Tuesday, Thursday, Saturday & Sunday and would like to be able to show the custom schedule of that course in some capacity, even just on our backend calendar to see the overlap with other trips. #### Vendor response Thank you for the review! I hope that you have found our new calendar features useful and hope they address your concerns! We are glad to see you find Xola easy to use! Replied October 2018 --- ### Great for simple stuff - Overall rating: 3/5 - Reviewer: Laurel D. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Xola is great for everyday transactions. But it's incredibly difficult to get the behind-the-scenes data we need about those transactions and the website can be buggy as hell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's intuitive for basic, everyday needs: making reservations, taking payment online or at the door, making coupons, rescheduling reservations, etc. Most of the functions are self-explanatory. To refund someone, you click the "refund" button. To make an additional charge, you click the "charge" button. Nothing too complicated and nothing too difficult to find. #### Cons Behind-the-scenes stuff can be difficult to access. For example, I can't see all the people who were originally scheduled for a specific date in order to determine how many people reschedule away from that date. I also can't filter my tag searches. I want to be able to search for "all bookings with [X tag] between [Y date] and [Z date]." To do that, I would need to download a full report (which is NOT an intuitive process) and then manually search for these tags. There is also not an intuitive way to split payments! If the reservation has a coupon or a non-standard ticket price and they want to split payments at the door, we need to have a calculator on hand and god help us if someone on a reservation with a coupon wants to pay for more than one ticket. When a customer's card doesn't work on a payment, it won't tell me why. Which means we can't tell the customers why and there are five extra steps they need to take which is inconvenient for all. Also: it's buggy as hell. I can't refresh the page because it will log me out. I can't click the back button because that takes me to the first Dashboard (where only the dates and times show up and not the reservation names) no matter what page I am on. Two computers cannot take payment at the same time. The capacity changes don't always take. Sometimes, the website won't scroll. #### Vendor response Thank you for the candid feedback! We are always striving to make Xola better for our customers. I am going to reach out and get some more information from you and see if we can't help out with the behind the scenes stuff you mentioned. I believe we have some features coming out soon that may interest you and your business. Look forward to speaking with you soon! -Jessica Replied October 2018 --- ### Xola for Small Tourism Business - Overall rating: 5/5 - Reviewer: Brian L. - Verified reviewer: Yes - Industry: Tobacco - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic! I encourage you to look seriously at them - they are the best fit by far for us and I have interviewed and ran trails with the major competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Allows for tours that have minimums - Our tours require 8 person to sign up in order for a tour to go (minimum). Xola handles this portion far far better than any of the other competitors and I have met with a number of them. If you do minimums, and care about customer communication, this is a must use. Software works with many options Very strong amount of features Very strong customer support Reasonable competitive pricing Great analytics They will listen to and often times implement feature requests Good integration with booking site (Yelp / Google / TA) Highly recommended! #### Cons App on Android can be a bit buggy and frustrating - not a deal breaker. Sometimes you may have to click buttons a bunch before it responds or have to shut it down and reload it. Won't allow you to take a call and check the app when roaming (this does work if you have active internet). Would like to see further integration with hotel and other booking companies #### Vendor response Hi Brian, Thank you so much for taking the time to leave a thoughtful review. I'm so glad Xola works for your business needs and you are happy with the integrations! We're always looking to improve and appreciate your feedback about the Android app! Stay tuned for more updates in 2020! Thanks, Sophie Replied December 2019 --- ### Almost perfect! - But missing a crucial functionality. - Overall rating: 5/5 - Reviewer: Mike L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great - Xola is the clear choice for escape room scheduling and online booking payments. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Xola's has pretty much thought of everything and makes it very easy to manage checkouts and payments for a modern escape room. Their support is always there and willing to go the extra mile. I've been in online business since before Google was a search engine - and Xola is flat out impressive! #### Cons The only thing I can see that Xola can do better, is to allow the company (business owner) to redirect a customer to a specific page after the purchase has been made. That one feature would allow us to directly track all of of our Google AdWords and Facebook Conversions. ...Yes, I know that Xola has a "conversion tracking" setting... but it is not BULLSEYE accurate like when you are able to track your conversions DIRECTLY inside of your Google and Facebook Campaigns. I need to know "What ad triggered the conversion - what keyword did they click on - and then I know what is working inside of my ad campaigns." Pushing conversion tracking to Google Analytics (as Xola does now) does not allow me to do that. Let us redirect the user/purchaser to a specific page on our site - you'll give your clients insight into their advertising and they'll end up pushing more money back into Xola. #### Vendor response Thank you for the feedback! Here at Xola we strive to meet the expectations of our customers. I am going to send your feedback to the team as a feature request and let them know your concerns about redirecting the customer to another page and conversion tracking. If our team has any questions they will reach out! Again thank you for the feedback! It is customers like you that help us grow our business. -Jessica Replied October 2018 --- ### Have been with Xola for 3 years - Happy to recommend! - Overall rating: 5/5 - Reviewer: Pete G. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We're a TO in Europe and have more or less had a good experience with Xola with no plans to jump ship. They began working with outward bound service providers in the US and when we arrived with dozens of complicated walking tours, we tested them. Xola have listened to us and made some improvements, but several are still pending and have been for 3 years. Their CEO has been notified about these service limitations (how to price private tours, how to store age banded price ranges for future time periods with 100% flexibility, and others...) and we hope he'll get on it. In general though, Xola is a big thumbs up against the weaker providers like Rezdy and Trekksoft which are both inferior to Xola. Chat support is first class (Milos, in particular). #### Cons Xola have hired some poor account managers in the past. They need to improve on this although I am referring to former staff who were at Xola in 2016. Now gone and all ok). Xola have a free account for start ups with only a few tours. This is only available for US customers and it's unfair. They must offer this to customers in all countries. #### Vendor response Hi Pete, Thank you so much for the review. We truly value the feedback. Some of the reason we are unable to offer our flex plan to all sellers are due to payment processors available in each country can vary. If you have more questions about this please write us at support@xola.com. Happy you are enjoying the software! -Kris Replied February 2018 --- ### Xola works fine, but is kinda clunky - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It works to get people booked. It takes money and signs them up. #### Cons Difficult to make changes and there isn't a good help or tutorial button. I also have trouble getting all the roster data exported correctly sometimes. Inputting roster questions is not user friendly, because once inputted I cannot drag and drop the order #### Vendor response Thank you for your review! We are sorry to see you think it is difficult to make changes to bookings. We do have the Modification Gear and bar to help make these changes. I would be happy to get on a call with you to go over these and to get any other feedback you may have when it comes to the types of changes you are making. We do have our Xola Help articles(https://help.xola.com/), along with our 24/7 Support Team that you can reach via phone (415- 404- 9652), Chat, or Email (support@xola.com) to help with any questions you may have. I would like to know more about what you are wanting to see for the roster, so I can help or put in a feature request for you. Look forward to hearing from you soon! -Jessica Replied December 2018 --- ### A great investment for online reservations & ticketing. - Overall rating: 5/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exceptional service & support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Solid, very well thought out, very few issues and outstanding support. #### Cons Xola lacks Fraud control tools. Basic things like black lisiting customers & cards. #### Reasons for choosing Xola Ease of use & speed of support follow up. #### Reasons for switching to Xola Aluvii was complete S###T #### Vendor response Thank you for the feedback, Matthew. Glad to hear the design and support are working well for you and your business. Replied December 2022 --- ### In a crowded field, Xola stands out - Overall rating: 5/5 - Reviewer: Matt V. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Product usage: Used unspecified for unspecified - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered Kern River Outfitters has demoed, installed, and sampled four other online adventure booking software companies in the past year and a half. Xola is the best out there. Here is where Xola stands out: 1. They're not going anywhere. They have funding, this is not a "side" project. Screwing in booking software is serious business. Once in, it's a pain to undo. A pain for you, your business and worst of all, your guests. The Xola team is committed to the long term, and are not going to disappear anytime soon. 2. They update their product. Two other booking companies that we examined had decent prices, nice sales reps and the companies using their software seemed happy enough. Except one problem, they never issued updates or improvements. They coded it a year or two ago, considered it done, and have just sold it since then. Not Xola. Every month, there's something new. And we love that. Mobile booking, yes. Gift cards, yes. Multiple bookings per guest, done! This is just a sampling of what they've rolled out in the last year. 3. Dedicated, friendly support. I've called Del at 8pm on a Friday, he answered and helped me out. Despite me often asking questions that can be found in their helpdesk, I get personalized answers every time. (Sorry about that, by the way). If I have a suggestion, they'll examine it and get back to me on what they think. Sometimes my suggestions are crap, but they'll still listen to me. 4. Affordable for every outfitter. Small guys, big guys, they have pricing options. #### Pros -Pricing options for every size company -Constant improvements/updates to their software -Friendly, fast support. (A Middle Fork guide on staff.) -Decent funding. Extremely committed to the long term. #### Cons -Twice I came across minor bugs. I reported them, and they were fixed in a few days. #### Vendor response Thank you for the review! We are happy to see that you feel taken care of and that Xola is a stand out in the booking software industry! Replied September 2019 --- ### Xola for Escape Rooms - Overall rating: 5/5 - Reviewer: Ernie S. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Xola for our escape rooms and it's a complete breeze. We haven't come across any buggy software issues or things of that nature that prevent us from managing a business, especially one that's very dependent on a booking software. We like the new split-payment function and overall the investment that the team makes to continually upgrade and develop Xola. Several other competitor booking softwares have reached out to us trying get us to switch but really, if it ain't broke why fix it. We're very happy with Xola and look forward to future developments from its team! Thank you for helping us run our escape rooms! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I believe the best feature about Xola is its customer support. Their chat function is extremely handy when you've got a last minute question or need a quick tutorial on a feature. Plus the staff is very friendly and will always guide you through any difficulties you may encounter. #### Cons The thing I liked least about Xola is just learning a new software but that comes with anything worth doing. At first it seems as it may be a daunting task to learn new software for your business but the ease of use is beyond amazing and again, customer support is second to none. Got questions? They've got answers! #### Vendor response Thanks for the review! We love to see you are loving Xola for your business! Also, happy to see you love customer support and think they are amazing, we feel the same! Replied March 2019 --- ### Xola for the win - Overall rating: 5/5 - Reviewer: Tanner M. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Xola was our first choice software for our new business and we are glad we went with them. Starting a new business is always tough but working with Xola gave us a quick launch with great insight and tips from their staff. Xola is constantly improving, offering education and studies on the tourism industry and is a quick phone call away. We are always looking for the most efficient way of doing business and clearly Xola is as well. Our calls are on time and our questions are answered. The UI is straightforward and robust. Something we were unable to find in other software. The costs are clear and easy to manage. Our contact at Xola regularly checks in with us and we have created a relationship that ensures our needs are met. We are looking forward to growing our business with Xola. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Interface is simple but robust. There is no sacrificing ability for the sake of navigation. #### Cons Refunds have to come out of your xola account, there is a balance that stays in your account and gets sent to your account according to your desired time frame. If the account is empty and you need to refund a customer you have to load money to your account. This is supposed to change as we discussed it with our rep and they were already working on a solution. #### Vendor response Hey Tanner. Chris here. Thanks so much for taking the time to review. I've enjoyed getting you setup with Xola and helping you get your business off the ground using our system and also giving you the 'best practices' based off of all the other pedal taverns who use us. Next year will be a big year for you and I'm excited to see you grow. In regards to refunds, we are totally restructuring that work flow and will have a new solution soon with plenty of time before your next season. Take care and talk soon! Replied November 2016 --- ### Wine Tourism - Overall rating: 5/5 - Reviewer: Mário G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using XOLA.COM for more than one year, and it's been an outstanding experience. All the features that you need to run online sales are present. The support is excellent. Overall, after using Regiondo, Bokun and Fareharbour, I found the app with exceptional features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software has all the features you need to accept online bookings, as well marketing tools. #### Cons The only thing to improve is the translations. It could have more OTA's connections. #### Vendor response Thank you for the review! We are glad to see you are loving our Software! Please reach out to us anytime with your request for OTA connections and we can see what we can do. Replied April 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/xola-profile/reviews/?page=2) --- Xola Reviews, Pros and Cons - 2026 Software Advice