About Certn

Certn is a comprehensive background check provider that uses smart technology and a dedicated customer service team to deliver results in a matter of minutes. With Certn's online portal, employers, talent acquisition teams, staffing firms, and property managers can submit applicant details and choose from over 15 screening products in 200 countries. Certn provides comprehensive reports for domestic and international criminal background checks, credit reports, education and employment verification and more, using real-time data from over 200,000 sources.

Certn offers a full range of screens from instant Softchecks, education and employment verifications to criminal background checks, motor vehichle and references. For identity verification, Certn utilizes prop...


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59 Reviews of Certn

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(48)

48

4 stars

(10)

10

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

May 2020

Sharla from David Aplin Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2020

Ease of Use and Fast

We use this for some candidate background and criminal recorded checks. It's very easy as the administrator to send out, and our customers seem to be able to follow directions with ease. It's a great system.

Pros

This program is easy, fast, inexpensive, and has great customer service. If the receiver of the request follows the instructions, it's easy and fast for them to complete as well.

Cons

I have not had any issues. This program is easy to follow.

May 2020

Derrick from Tidy Technologies Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2020

Increase price without notice

It is good because I like the fact that they don’t take my money I prepaid if I don’t use their service for a while . Onfindo and [SENSITIVE CONTENT HIDDEN] take your money if you don’t use your prepayment . So in a long term certn is good if you loaded a lot of prepayment to use as needed

Pros

Easy to send a resend user request to verify and the simplicity of soft check . Prepayment of my funds don’t get taken like Jumio and Onfido

Cons

Not mobile friendly on mobile app, verifying email can be added multiple time without validation that the email has already been verified. You loose money doing double verification if you don’t track on your own

Reasons for Choosing Certn

They do the same as Onfido . You loose your money after 1 year

May 2020

Aaron W from eyexpo

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

May 2020

The background check is not accurate

I will only use this as a limited reference

Pros

easy to use, public info /credit info is mostly accurate

Cons

The employment reference comes back with a very weak argument

May 2020

Rachel from Firepower Capital

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

Easy to use, cost effective check for on-boarding employees

Cost saving and convenient service. We source it initially for creditor background check, now we use it for our own HR on-boarding check.

Pros

The user interface is easy to use and aesthetically pleasing. The checks come through pretty fast (most case the checks came back in 2hrs after initial request) and email notifications get sent when a check is completed. Their check covers a variety of database and sanction list and geographies : including Criminal record, public safety, public court record, and global sanction list. Added bonus is that they also included the social media profile for candidates, although we are not making decision based on the social media presence, it's something good to have there. MOST IMPORTANT: it's cost effective. No monthly subscription. It's pay as you go. Way more cheaper compared to traditional background check for low volume user They also have a very good custom service team, answering questions whenever needed.

Cons

I wouldn't say it's my least favorite, however because the way how they charge their service is: Basic check + add on checks. ( some of the add-on checks can get expensive), so the user need to understand the differences and value of the add-on check and choose add-on service appropriately.

Reasons for Choosing Certn

Fama checks social media only, and doesn't cover the broad list I want to check against

May 2020

Samara from Bench Accounting

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great service

Certn has been great! We've had exceptional customer service with them, and the few times an issue has popped up they've been so quick to help out. They definitely value their customers and provide an excellent overall experience

Pros

Certn has been easy to use, competitive with their pricing, and has a very quick turn around!

Cons

I can't think of anything in particular that's not working well! We have had a few issues with the integration in our ATS but as soon as we've reached out to Certn, they've fixed it quickly.