Average User Ratings
Overall
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
About Certn
Certn is a comprehensive background check provider that uses smart technology and a dedicated customer service team to deliver results in a matter of minutes. With Certn's online portal, employers, talent acquisition teams, staffing firms, and property managers can submit applicant details and choose from over 15 screening products in 200 countries. Certn provides comprehensive reports for domestic and international criminal background checks, credit reports, education and employment verification and more, using real-time data from over 200,000 sources.
Certn offers a full range of screens from instant Softchecks, education and employment verifications to criminal background checks, motor vehichle and references. For identity verification, Certn utilizes prop...
Average User Ratings
Overall
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
May 2020
Sharla from David Aplin Group
Company Size: 51-200 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2020
Ease of Use and Fast
We use this for some candidate background and criminal recorded checks. It's very easy as the administrator to send out, and our customers seem to be able to follow directions with ease. It's a great system.
Pros
This program is easy, fast, inexpensive, and has great customer service. If the receiver of the request follows the instructions, it's easy and fast for them to complete as well.
Cons
I have not had any issues. This program is easy to follow.
Reasons for Switching to Certn
We still have the Mintz accounts, but Certn is easier and less expensive
May 2020
Derrick from Tidy Technologies Inc.
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
May 2020
Increase price without notice
It is good because I like the fact that they don’t take my money I prepaid if I don’t use their service for a while . Onfindo and [SENSITIVE CONTENT HIDDEN] take your money if you don’t use your prepayment . So in a long term certn is good if you loaded a lot of prepayment to use as needed
Pros
Easy to send a resend user request to verify and the simplicity of soft check . Prepayment of my funds don’t get taken like Jumio and Onfido
Cons
Not mobile friendly on mobile app, verifying email can be added multiple time without validation that the email has already been verified. You loose money doing double verification if you don’t track on your own
Reasons for Choosing Certn
They do the same as Onfido . You loose your money after 1 year
Reasons for Switching to Certn
Their terms and conditions were not favorable to start up . Thé collect $10,000 from you and if in one year you used only $2,000 they take the rest of the money .
June 2020
Cristina from PGH Wong Engineering, Inc.
Company Size: 201-500 employees
Industry: Civil Engineering
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
June 2020
Good for International Background Checks
Overall it works well enough for what we need and though it can take a bit of back and forth, customer service is always nice, helpful and does their best to resolve the problem. However, given that our primary background check service syncs with our HRIS (very important to us), and is a great service in itself we won't be fully switching over anytime soon.
Pros
I like that we are able to run international background checks, we use Certn for background checks for candidates who are moving from other countries or who have recently moved from another country to the US.
Cons
It takes a very long time for the background checks to be completed, it's not always clear why something takes long or a portion was unable to be completed. I have received information that Certn was unable to verify that I was easily able to verify afterward. And I don't love that we don't know the cost until after the background check is run.
Reasons for Choosing Certn
Our primary background check service is GoodHire we are very happy with their system and service, however they do not do international background checks at this time. They referred us to Certn in order to run international background checks.
May 2020
Rachel from Firepower Capital
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
May 2020
Easy to use, cost effective check for on-boarding employees
Cost saving and convenient service. We source it initially for creditor background check, now we use it for our own HR on-boarding check.
Pros
The user interface is easy to use and aesthetically pleasing. The checks come through pretty fast (most case the checks came back in 2hrs after initial request) and email notifications get sent when a check is completed. Their check covers a variety of database and sanction list and geographies : including Criminal record, public safety, public court record, and global sanction list. Added bonus is that they also included the social media profile for candidates, although we are not making decision based on the social media presence, it's something good to have there. MOST IMPORTANT: it's cost effective. No monthly subscription. It's pay as you go. Way more cheaper compared to traditional background check for low volume user They also have a very good custom service team, answering questions whenever needed.
Cons
I wouldn't say it's my least favorite, however because the way how they charge their service is: Basic check + add on checks. ( some of the add-on checks can get expensive), so the user need to understand the differences and value of the add-on check and choose add-on service appropriately.
Reasons for Choosing Certn
Fama checks social media only, and doesn't cover the broad list I want to check against
Reasons for Switching to Certn
Certn offer cost saving and convenient service.
May 2020
Samara from Bench Accounting
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great service
Certn has been great! We've had exceptional customer service with them, and the few times an issue has popped up they've been so quick to help out. They definitely value their customers and provide an excellent overall experience
Pros
Certn has been easy to use, competitive with their pricing, and has a very quick turn around!
Cons
I can't think of anything in particular that's not working well! We have had a few issues with the integration in our ATS but as soon as we've reached out to Certn, they've fixed it quickly.
Reasons for Switching to Certn
Cost & customer service experience with Checkr. As a Canadian client, we had a lot of issues with them, and it took ages to get any assistance. They were also increasing their price and turnaround for checks took days, versus with Certn it takes a few hours at most!