Overall, its an awesome platform to integrate with your system for performing the hard manual work of doing background checks online.

Checkr provides a list of properly documented APIs which can be easily integrated with your system for performing background checks. The results shared by the APIs can then be used for making a decision on the candidate based on the background checks

Not much wrong about this software. It integrated nicely with your systems and for any issues which arise in integration, the customer can help you out for resolving those.

Overall experience is good. On the Customer service side, Checkr can learn from Shield Screening-- Shield Screening out performs on the CS side

Ease of use and interface with HRIS. Generally the turnaround time is quick!

Wish there was a Customer Service rep that can be reached on the phone is very helpful for to 1 off situations.

Not a great first impression for us. A lot of email communication which is a time suck. No available customer service to remedy your issues in a timely manner. We've made the decision to look for a company that provides an account manager or live support.

The product is fairly easy to use and turn-around was very quick

1 - The Employment Verification section is all over the place. The timeline and description of what their process is within the background check results is very confusing due to the language/descriptions and time stamps they use. It really doesn't make a ton of sense and they need to fix it. You also have no idea what time zone they are referencing. 2- lack of CS teams understanding of our needs/inaccurate set-up + it all is done via email (you don't speak to a live rep). 3- Turn around time - I'm finding its taking 10+ rather lengthy emails back and forth to explain what I need...and still encountering background check errors due to wrong set-up. 3 - No live support. This is the biggest issue for me. It would be much easier to discuss platform issues with an assigned account manager. Consequently, I have to wait daily for a response from their CS team, and have several background checks that are in queue but can't be processed due to the background check packages not being set-up properly. This is also holding up our current background check process.

We use this as an integration with Planning Center to background check our many volunteers. It is quick and easy to use. I like that it provides an estimate of when the background check will be completed, allows you to cancel the invitation, and provides tags to filter the information for easy budget tracking.

The thing I wish they would change most is remove lines that contain cancelled invitations. It is a waste of space. I would also like to see the tags as a column on the Candidates page.