The easy-to-use API and webhooks enable our organization to process hundreds of background checks automatically. We would not be able to run at the scale we are without this ability.

Being able to configure webhooks directly in the dashboard makes it a snap to connect Checkr to external Applicant Tracking Systems. This makes implementation possible even in low- or no-code organizations.

Some of the reports and background check results can be difficult to interpret. Thankfully customer service walked us through all of it.

We use this as an integration with Planning Center to background check our many volunteers. It is quick and easy to use. I like that it provides an estimate of when the background check will be completed, allows you to cancel the invitation, and provides tags to filter the information for easy budget tracking.

The thing I wish they would change most is remove lines that contain cancelled invitations. It is a waste of space. I would also like to see the tags as a column on the Candidates page.

The product descriptions say that the background checks are sufficient for school district employees and teachers. However they do not provide the required fingerprinting level check for these position. So I wasted money that they will not refund on BG checks that don't actually meet the minimum standard for the industry. The customer service was no help and displayed no interest in resolving my issues.

I liked the integration with Gusto and the ease of use

Terrible customer service, bad product descriptions, and inadequate level of background checking

It's been great. We get results quickly. I love getting notifications during the process

Easy to use and integrate to our HRIS. We get results and updates quickly.

I like everything about it, I haven't had any bad experiences using it.

I love it and I want to always be using it whenever I have to run a background check.

The big thing is that Checkr integrates with Greenhouse. It makes running and keeping track of these checks easy without having to hop into another system for tracking.

I can't think of anything, everything is super great and support has been helpful.

My overall experience has been great from ease of use to the customer service when I have had a question.

I love that we can use Checkr through our ATS, Greenhouse.

I have no complaints so far about using this service.

Trying to implement CC-MVR for more than half a year now and still not done. We’ve been through 3 different customer success managers, all seem to be disappearing whenever you’d follow up on something they said they would do. I reached out to senior level leaders multiple times and was promised help, but I have never felt as helpless with any other vendor I’ve worked with in the past as I am with Checkr. I went through the correct channels but nothing gets resolved. RUN AWAY AND GO WITH ANOTHER BACKGROUND CHECK SERVICE PROVIDER.

Fountain and Lever integration User friendly consent form

Their Customer Success team is the worst I have ever encountered in my career.

Overall, its an awesome platform to integrate with your system for performing the hard manual work of doing background checks online.

Checkr provides a list of properly documented APIs which can be easily integrated with your system for performing background checks. The results shared by the APIs can then be used for making a decision on the candidate based on the background checks

Not much wrong about this software. It integrated nicely with your systems and for any issues which arise in integration, the customer can help you out for resolving those.

Awesome experience. No paper work, any time results, more to digitialization, no need to store verification forms physically for future use prospective.

With this amazing software, can do background verification online. Saves time and more accurate. Just need to fill some basic information and required information is just a click away.

This is a new concept however not so popular. Need marketing of this.

Once it was set up with our HRM it was easy to use

Increased pricing made it too expensive.

Overall it's a good prodcut that meets my expectations. I get the results I need in the time frame that I need them, and that's good enough for me right now.

I am able to integrate Checkr with our current HRIS and start the process right from an applicants profile. I usually have a quick turnaround and easy to read reports.

There are so many different packages to choose from, sometimes it's complicated to know exactly what I'm ordering unless I log in directly to Checkr and then sort through the different packages.

Overall experience is good. On the Customer service side, Checkr can learn from Shield Screening-- Shield Screening out performs on the CS side

Ease of use and interface with HRIS. Generally the turnaround time is quick!

Wish there was a Customer Service rep that can be reached on the phone is very helpful for to 1 off situations.

Fantastic from setup to use

Extensive background checks that will make sure you have all the information needed to make the correct decision.

There isn’t anything that stands out as a dislike about this software.

It's been great overall! Definitely easier to use than other companies we've worked with in the past and the system keeps track of when re-checks are needed, which is super helpful and much more clear to us to keep us on track! Billing is straightforward and easy to change if needed. We're on autopay so it's easy peasy each month!

We switched from a different company last year and started using Checkr. It works SO much easier with our current organization software (Church Community Builder). From setting up an account, to adding users, to requesting background checks and tracking in the CCB system, it's super easy. Background checks are usually super quick to get results from. And the cost is a little cheaper than the company we used before!

We don't necessarily know all of the features that are available to us. Cost breakdown wasn't easy to find on the account website. Sometimes it's hard to find answers on the help section for what we're looking for. We just usually need general background checks for our volunteers and also employees and that's really it. I see there's more features in Checkr that we need to probably research and make sure we're utilizing things to our fullest so we will do that! For the basic needs we have, Checkr has been easy to use and the customer service is quick to respond and help when we have questions.

We run many background checks each month on volunteers looking to work with children and vulnerable populations. I have great confidence in Checkr's ability to get me a quick report and link the information to profiles on our database.

The best feature was the ability to integrate this into our church's database software, Planning Center Online. We were easily able to set-up accounts, connect the two, and manage who is able to view the background checks from a platform we use regularly.

The only thing I haven't liked is that the branding/website seems outdated.

Overall, a good experience. Competitive pricing and responsive customer service. Would recommend to another company running that needs employment screening background checks.

Checkr integrates with our ATS and sends background checks to applicants via email and phone. The information requested is quick and easy for an applicant to input, and background checks are fast and accurate.

Occasionally, some background checks will take an exceptionally long time. While it is not directly in Checkr's control how fast a county court responds to an information request, it would be nice to receive BC status updates or a "we resubmitted the request" email, something to note that this background check request hasn't been lost.

Not a great first impression for us. A lot of email communication which is a time suck. No available customer service to remedy your issues in a timely manner. We've made the decision to look for a company that provides an account manager or live support.

The product is fairly easy to use and turn-around was very quick

1 - The Employment Verification section is all over the place. The timeline and description of what their process is within the background check results is very confusing due to the language/descriptions and time stamps they use. It really doesn't make a ton of sense and they need to fix it. You also have no idea what time zone they are referencing. 2- lack of CS teams understanding of our needs/inaccurate set-up + it all is done via email (you don't speak to a live rep). 3- Turn around time - I'm finding its taking 10+ rather lengthy emails back and forth to explain what I need...and still encountering background check errors due to wrong set-up. 3 - No live support. This is the biggest issue for me. It would be much easier to discuss platform issues with an assigned account manager. Consequently, I have to wait daily for a response from their CS team, and have several background checks that are in queue but can't be processed due to the background check packages not being set-up properly. This is also holding up our current background check process.

My overall experience with Checkr has been very good. I have never had to contact customer service because I can always check status in the portal, which is rarely needed due to speed of results.

We use Checkr for our US background checks and love how easy it is to use with ATS integration and speed of results.

We can't use Checkr for our Canadian employees

Excellent.

Yes it is clear and easy to use. Only one time did the turn around take longer than expected.

I don't have any complaints. I do wish that Checkr was integrated with Paylocity.

I love that it integrates with our HRIS so that I may order reports from my Paylocity portal once I hire and individual.

It may get a bit confusing if an initiation went through sometimes but it always gets settled.

What I like about Checkr is the ease of use and the deep level of the background checks we order.

Vagueness of background check status/legal status.

History details of driver's.

Background checking of all the details and liable sourcing.

All was good details was complete and very helpful for us.

This was such an easy transition for us to begin Checkr and integrate into our current database!

The ease of use and integration with our current church database (Planning Center) has made this tool our go to for all volunteer background checks. Knowing the accuracy and promptness of Checkr gives us and our parents ease of mind that we have done our due diligence in protecting our children.

There are some rare occasions where we have needed a volunteer to fill a Sunday morning role and the background check may not be returned instantly on late Saturday night or early Sunday morning, but that is such a rare moment.

I like the quick results and accuracy of the background checks.

It can be hard to contact a customer service rep quickly if needed