About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Their solutions are delivered directly or through their partner network to more than five million employees and 145,000 employers — who use them every day to boost performance, increase productivity, and accelerate results while reducing risk.

Their HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, isolved helps high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.


Read More

300 Reviews of isolved

Average User Ratings

Overall

3.74 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(91)

91

4 stars

(118)

118

3 stars

(42)

42

2 stars

(18)

18

1 stars

(36)

36

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 300 results

August 2018

User Profile Picture

Heidi E. from Deseret First Credit Union

Verified Reviewer

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

August 2018

Multiple Features

Pros

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Cons

You can access the website via mobile or app but they don’t have all features available.

September 2019

Brandy from Thunderzone

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2019

First time experience

It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons

I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

Reasons for Choosing isolved

We didn't choose iSolved by choice, we were transitioned in because iSolved bought out our previous payroll company. We thought that it would be better than the company we were with based on the demos, but had an extremely rough start and second guessing that decision. I think that maybe it will get better and if not we will have to go separate paths. I'm learning a lot but will need more help to figure out what I want to do.

Reasons for Switching to isolved

We made the switch from ADP ezlabormanager because we wanted everything on one platform. We did not have much choice to switch to ISolved as Sage was bought out by them.

January 2022

Frank from Global Tax Solutions

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2022

Unresponsive

Another private payroll company with personal service sold to ISolved. ISolve are not personal, or helpful. Stay away. There has to be better providers out there.

Pros

It is cloud based. It has a quick hire tab.

Cons

The management is unresponsive to issues or simple upgrades to their software glitch problems. A 1099 designation should not be able to have tax taken out. Simple solution, right? I complained years ago. The same problem exists. The software is not intuitive. The screens are terrible. No sizing options for different screens. It hasn’t changed in years. Their year-end filing has an early black out period and no adjustments can be made. They charge high fees for corrections due to the software glitch they could easily fix. The service people are well trained to repeat you will not be able to correct this and you will have to pay a high fee for the correction.

Reasons for Choosing isolved

N/a. But …We are leaving.

Reasons for Switching to isolved

4 years ago

September 2019

Michelle from INIT Innovations in Transportation

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2019

Great Product for the Money!

We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.

Pros

I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

Cons

That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

Reasons for Choosing isolved

iSolved was a complete HRIS system, looked user friendly for both the employee and the Administrator and I was correct!

Reasons for Switching to isolved

Needed a complete HRIS package that included payroll so you were not forced to use a 3rd party vendor.

August 2021

Sofia from Sculptor Charter School

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

It does what it should do

It can make payroll a simple process, but at the same time, it can make payroll reporting a confusing process too.

Pros

The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick.

Cons

I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report.

Reasons for Choosing isolved

Price

Reasons for Switching to isolved

Paychex seemed a little more complicated than ISolved in processing payroll.