Rippling is Magical

Straightforward - exactly what you want from payroll software

Pros

Rippling's employee view is super simple and easy to use. There are only a few places to go on the site, and that makes the experience quick and easy. After all, all you really want to do there as an employee is update elections, download documents, and check your pay stubs. Rippling makes it super easy to do that with no extra fluff.

Cons

Honestly, I don't have much criticism for Rippling, as there isn't much there to criticize. One thing that they could look into is two-factor authentication with your phone, but that's not urgent, I would say.

Rippling is fantastic! Best software product I’ve used in years

Fantastic. Everything from the implementation to our daily use, this has been one of the best product purchases I’ve ever made. Plus, my boss ([SENSITIVE CONTENT HIDDEN] ) absolutely loves Rippling and has even talked about it at our board meeting! Good stuff all around and I have recommended it to at least a dozen colleagues in my local market.

Pros

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Cons

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Great step up from Quickbooks Online Payroll

It makes it easier to hire employees, run payroll on time everytime, deal with the payroll taxes and fillings, and do basic management of employee laptops.

Pros

We purchased this after getting frustrated with Intuit's online payroll and there being errors and the customer service being useless. In comparison the customer service at Rippling has been amazing, the onboarding was smooth - I was assigned a dedicated onboarding rep who met on Zoom with me to custom-tune the software to my needs. I love that this makes onboarding easy with workflows - collecting t-shirt size, upload profile photo, eSign contracts and training, etc. All the stuff a large company would do for under $2000 per year for a company of 10 people. It is a great value. Also the MDM of company laptops is great.

Cons

No MDM for mobile phones and Windows clients can be buggy, no Okta SSO integration, and support can take a day or two to get back to you sometimes. Honestly not many cons; the software is great for the price.

Three stars on a good day

We have had many issues, including that they used a weird variation code to file our taxes, of course they were never filed, Rippling didn't notify us and now the Rippling accounting contact and phone number are not real so unfortunately, it is the tipping point to write a review. Highly doubt this review makes it to publication, they are way short of five stars.

Pros

Once we had it, payroll has been simplified and the contacts were very kind.

Cons

Lack of customer support, lack of configuration, lack of ownership, they address problems by sending you articles that don't apply, if you are ever in a bind there is not a support system. Rippling will get on a zoom call if they are trying to sell you something, and all apps cost double (pay the app owner and pay Rippling to house it for you).