Customer service need attention and while the customized service option just create confusion when we also pay for training.

Aspect helps us maximize utilization and minimize cost and allows us to offer schedule flexibility, maintaining agent satisfaction.

I like the ability to use the forecasting module for Budget and staff forecasts. The ability to multi skill and see staffing numbers is impactful to my business.

Staffing and scheduling and that we have this integrated throughout. The fact that we can run all our contacts through the system is a great feature.

It is easy to use I love it. I can take shifts and give away shifts on it, see my schedule and edit my schedule all in the one program.

I like the customer support they are very helpful and attentive, most are fairly knowledgeable. They also have great scheduling and request options for our agents to be able to manage their own lives.

Permissions are clunky, it's a little difficult to get setup and going.

I would say these three things that I like most about the software: ease of use, ability to pull data to excel, and finally the ability to tell the story through data.

Overall, the application is very useful for the organization.

This software has made life so much easier at work, reduces costs and makes me aware of what is outstanding to be done.

Easy to manipulate schedules and functions like other core programs i.e. outlook. Empower for agents is easily understandable and easy to navigate.

It is fully featured but is no longer as strong as when they acquired TCS management.

Love the new Multi-Channel features that were rolled out with version 18.

The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.

The system has limited flexibility and usually slows down or lags behind when large amount of information are being generated when running reports.

The product as so many great features as the Forecasting piece is outstanding, creating schedules, managing intraday, manage shrinkage, and tracking performance.

Business has struggled with forecasting accuracy. System integrated with Genesys via Gplus adapter.

The forecasting feature does not work well in our environment.

Its so easy to use, its a tool that make it easy and quicky, you can make and if it is necessary you can  make it again correctly.

APM -  I am frustrated with the interface with workforce, specifically, the supervisor hierarchy does not have history.

Its a great software to help with workforce planning and schedule management.

The versatility and ease of use of the product, the service that I receive from the help desk, employees are super friendly.

Out of the box the software is easy to understand and pretty straight forward.

Some times we have problemas to open some of the task that this tool , and when we see the reports theres no info about it.

Best GUI with almost functionality and feature. You can see all your details and generate token.

Keka for a bad experience for our company. Would not recommend it to anyone.

It is overall a very good experience and I find it very user friendly.

Overall I satisfied with Keka because everything covers in one plateform.

Keka covered so much ground in Human resource - both recruitment and generalist, they're top 99% for response rate and usability. And the name - well deserved and justified.

There are no such cons from my usage so far. Only thing is that if I forget to stop my time tracking by mistake, then I cannot off it by my mobile phone app.

The worst software and even worse customer care.

It really improves the employee experiences. I love the remote login feature most.

The only thing I didn't like in keka is, it's not working and I'm facing the problem at least once a week.

So many options for compression. It's nice to go into the advanced settings and customize nearly every aspect of compression.

And if you contact the customer service for help, they don't know how to help you.

This is very simple to use. Tax calculator is superb.

Recruitment - The two problems I face with Keka hire is not having the option of sending trigger emails which are customized for each stages of the hiring process.

Keka is Good and Affordable Software for HR activities.

I first of all found the UI of software very clumsy, it is very clear no doubt , but it is very populated and use of animal characters in UI like elephant in leave management seems very childish.

With a very competitive price range, it gives a great deal of features to work with. Here are few things I like about Keka.

Overall experience is awesome to use it. Every organization can use this to manage their employee data and other management tools by just one portal.

We depend on it almost every day. Oh, and also, their isopod logo/icon is pretty great too.

Gives breakdown and calculation logic behind tax calculation. Easy interface to input investment declarations.

Can be integrated with other 3rd party software to sync logs of the time.

Finally a product which kept itself apart from boring, complex stereotypes.

Keka is a must use HR software for every company. The payroll system in it is amazing as tax deductions and calculations have been made easy.

Customization is good; it allows you to meet your company's and its users' needs. In this case, KEKA provides software we can customize to fit our current needs.

Love the way their software resolve lot of our pen and paper work and main delight was working with their support team, They had helped me a lot while migrating to cloud payroll.

Keka has some features missing such as workflow management system and files management system.

KEKA - the simple and easy to use HRMS software.

My overall experience with Keka is amazing, very easy to use and has a lot of features to make day-to-day activities a lot easier, and reduces the efforts to mail HR for small inquiries.

Their support team helps you whenever you need them.

Ease of use, providing the required features in a simple and user friendly UX.

Our cloud storage at box.com is limited to files under 5gb. Because we often have InDesign source files larger than this, we have to split the archives in order to store them in the cloud.

No self serve set up and onboarding is extremely time consuming. Further there's no way to use parts of the product before wider rollout.

I am pleased with my overall experience with Keka. It is easy to use and stay connected with my team members.

No way to use a subset of features. Onboarding requires filling 25 sheets even if you are looking to use a subset of features.

Leave management is awesome. The tax and payroll module is also nice and integration with clear tax is great.

Keka makes this super easy and is very reliable with great 7zip compression among other multi-part file splitting formats.

Sometimes our employees find it difficult to navigate through the payroll information.

Very easy to navigate, set up. Any issues are solved instantly.

One stop for all the company management stuff.

The Tax Deduction section is a bit complicated but the advantages of Keka overcome this dislike of mine.

US Dollar

Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Rated #1 in North America, Alvaria Workforce assures you are staffing the right agents, with the right skills, at the right time and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. The software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support anticipated customer contact volumes, create optimized staffing plans with unique schedules for each agent, and monitor staff performance and adherence in real-time throughout the working day, so staffing adjustments and other corrective actions can be taken immediately.

Alvaria Workforce is an important tool used by many personas in the contact center. Agents use it to enter their personal schedule preferences, receive their official schedules and request changes to their schedules. Alvaria Workforce uses built-in business rules to automatically approve or reject proposed changes, so agents know immediately if their change was approved. Agents can also see the information that’s most important to them on their dashboards including the day’s schedule, requested changes, status of schedule trades, performance and much
more. Supervisors and managers use Alvaria Workforce to manage the schedules of each team member, monitor agent activities vs. planned activities throughout the day and view aggregate information at the team and group levels. Workforce planners use Alvaria Workforce to forecast contact volumes, create official schedules that are disseminated to agents, and monitor workforce performance throughout the day. Workforce planners use the wealth of workforce
data in Alvaria Workforce to make adjustments to forecasts and schedules, while using real-time data from the ACD to make decisions about workforce staffing near real-time.

LongDescription

Real Time Analytics

Employee Management

Leave Tracking

Performance Management

Customizable Reports

Activity Tracking

Vacation/Leave Tracking

Shift Swapping

Real Time Monitoring

Automatic Call Distribution

Variable Workforce

Attendance Management

Attendance Tracking

Approval Process Control

Blended Call Center

Call Recording

Call Logging

Sick Leave Tracking

Calendar Management

Labor Forecasting

Data Import/Export

Employee Self Service

Self Service Portal

Outbound Call Center

Employee Time Tracking

Skills Tracking

Compliance Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Real-Time Notifications

Time & Attendance

Workflow Management

Predictive Dialer

Real Time Updates

Budgeting/Forecasting

Time Off Management

Activity Dashboard

Employee Database

Reporting & Statistics

Reminders

Automated Scheduling

Contractor Management

Chat/Messaging

Alerts/Escalation

Real Time Reporting

Compliance Tracking

Reporting/Analytics

Monitoring

Employee Scheduling

Drag & Drop

Call Monitoring

Third-Party Integrations

For Call Centers

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Contact sales for pricing information and a quote.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Alvaria Workforce

In Person

Live Online

Webinars

Documentation

Keka is a cloud-based human resource (HR) solution, which helps businesses manage staff profiles, track attendance, process recruitments and analyze performance. Features include GPS, pulse surveys, document storage, helpdesk, role-based permissions, workflow management and asset tracking.


Keka lets HR managers track employee’s overtime, prepare leave policies and create organizational hierarchies. Supervisors can use the timesheet to calculate billable/non-billable hours and allocate resources to projects as per the availability. Recruiting teams can organize pre-employment tests, monitor candidate's progress across hiring pipeline and view results via a scorecard. Staff members can also track leave balances, complete onboarding tasks and view feedback from co-workers.


Keka offers integration with various third-party applications such as QuickBooks, Xoxoday, Upside LMS, ZestMoney, eKincare, Plum and more. It comes with mobile applications for iOS and Android. The solution is available on monthly subscriptions and support is extended via phone and email. 



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