ChangeGear vs Rise

RATING:

4.0

(50)

ChangeGear has 50 reviews and a rating of 3.97 / 5 stars vs Rise which has 128 reviews and a rating of 4.08 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (50)
4.1 (128)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 25, 2021
April 7, 2024
Pros/Cons
  • Pros

  • The software is also easy to maintain. It's pretty much set it and forget it other than licensing changes each year.
  • I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.
  • Cons

  • Every single time I try to do anything my tickets end up getting incorrectly assigned or routed. No one seems to understand the logic of their workflow.
  • There are no error messages when two technicians are in the same ticket trying to update the ticket.
Read all user reviews
  • Pros

  • Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.
  • So easy to create custom programs for our varying needs also it always looks great no hot mess express here.
  • Cons

  • The web interface is clunky, slow, and difficult to work with. The same things have been broken for years, so for some functionality you need to contact support, which takes ages.
  • The company focus switched entirely, several times and no new features or modules have been rolled out in two long years (no Performance, no ATS, no employee Onboarding, no Pulse Surveys).
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

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12 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos