I like the ease of use from the HR perspective and the ability to see exactly what the employee sees within the system when trying to help them.

Honestly, the thing that makes isolved worth it is their customer service. They are quick to respond to issues that come up and are always happy to help.

It cost more money to have iSolved than it would (including risk) of having paper time cards.

We had been with Paychoice, then Sage, then Isolved. Launch was terrible with no help.

None of that matters if no one can help when a problem arises.

Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn.

The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password.

I solved is a great HRIS tool to integrate and streamline hiring, onboarding, payroll and benefits all in you place.

I am very pleased and feel I am getting a great value for my money.

It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another.

Basically, we were never able to use the product but were required to pay for an entire year.

That we are able to put our employees information into, so it stores it safely.

How complicated to run reports, how difficult it was for employees to use.

They completely ignored this request, not responding to it at all.

Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company.

Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.

We love that the iSolved platform integrates HR/PR functions and that employees and supervisors are empowered to make basic selections/entries.

ISolved is a great system and I love that there are new updates all the time.

The software is robust enough to create and manage all of your employee benefits.

Great option if you are looking for a software focused on HR and benefits without payroll.

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

ISolved has been a great help and definitely keeps our business organized.

I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Our payroll company was bought by iSolved this past year & the transition was a NIGHTMARE. We have already transitioned to a new company because their customer service is horrendous.

Months with various tax issues and no follow up costing us fines with a neighboring state. We have wasted so much time just trying to get people to call or email us back.

The contract only allows a small window to cancel the service. If you miss your window, you will be paying for an entire additional year.

ISolved lends well to quick and efficient implementations. The Payroll processing component is user friendly (for the most part) and helps our clients streamline their payroll processes.

Overall, we are very satisfied with the software and the customer service that we have received from the software.

Saying you need to authenticate yourself after working for 3-4 weeks. Very frustrating and time consuming.

The software is difficult to use on a smartphone.

Have to login multiple times to access my payroll. Waste of my time and very frustrating.

Not easy at all to transfer my records from their system to my system when you leave their company.

My accountant is completely baffled at the poor job they have done- the mistakes are simply inexcuseable.

One of my biggest problems has been billing. I was charged 800.00 in one month for two payroll runs.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.

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Commenting/Notes

Real-Time Analytics

Engagement Tracking

Employee Management

Automatic Time Capture

Leave Tracking

Messaging

Surveys & Feedback

Employee Onboarding

ACA Reporting

Employee Benefits Administration

Time Tracking

360 Degree Feedback

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

HIPAA Compliant

Online Time Tracking

Shift Swapping

Progress Tracking

Real Time Monitoring

FMLA Administration

Employee Reward Programs

Single Sign On

Succession Planning

Applicant Tracking

Attendance Management

Attendance Tracking

Timesheet Management

Approval Process Control

Time Tracking by Client

Communication Management

Biometric Recognition

Talent Acquisition

Peer-to-Peer Recognition

Individual Development Plans

Sick Leave Tracking

Calendar Management

Goal Management

Labor Forecasting

Workstation Tracking

Punch card

Scheduling

Data Import/Export

Clock In/Out

Employee Self Service

Pulse Surveys

Assessment Management

Multi-Location

HSA/FSA Administration

Self Service Portal

Deduction Management

Audit Trail

Employee Time Tracking

Content Management

Configurable Workflow

Project Time Tracking

Life Insurance Administration

Time Off Requests

Mobile Access

Skills Tracking

Survey/Poll Management

Compliance Management

Time Tracking by Project

Real-Time Data

COBRA Administration

Recruitment Management

Background Screening

Performance Metrics

Training Management

Overtime Calculation

Benchmarking

Salaried Employee Tracking

Question Library

Role-Based Permissions

Real-Time Notifications

Benefits Dashboard

Wage Garnishment

Time & Attendance

Workflow Management

Real-Time Updates

Project Tracking

Tax Compliance

Time Off Management

Candidate Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Employee Database

Reporting & Statistics

Check Printing

Customizable Questions

Reminders

Time & Expense Tracking

Competency Management

Automated Scheduling

Mac OS

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

isolved

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Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Third-Party Integration

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

User Management

Social Marketing

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

isolved vs Zoho CRM

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