NICE CXone vs UKG Ready

RATING:

4.2

(565)

NICE CXone has 565 reviews and a rating of 4.2 / 5 stars vs UKG Ready which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (565)
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Ease-of-Use
4 / 5
UKG Ready
Value for Money
4 / 5
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Customer Support
4 / 5
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Functionality
4 / 5
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Last Review Written
February 9, 2024
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Pros/Cons
  • Pros

  • NICE offers the ability to integrate most communication channels in to a single agent interface.
  • The most important thing that I like about this software is that it is tracking everything you do.
  • Cons

  • When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.
  • Nothing at this time that I dislike about this software.
Read all user reviews
  • Pros

  • It's extremely helpful to have one place that supports the employee from onboarding to off-boarding. Reports are extremely customizable allowing us to provide data upon request quickly.
  • Nice to have the convenience of clocking into work from the phone and also scheduling time off is great.
  • Cons

  • The UI and how it manually enters pay codes is really difficult to do efficiently. I find myself constantly frustrated when entering manually.
  • Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years. Company seems too large to be nimble.
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Pricing Range
$
$
$
$
$
$
$
$
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Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos