All Duo Security Reviews

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Barry

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

Duo Security - Easiest DFA hands down

User Profile

Daniel

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

It's all about security

Overall, Duo gives me peace of mind knowing that I am the only one that can access my personal data base from log ins and websites. I like knowing that I can approve or reject any log ins from the commodity of my phone.

PROS

Duo is a great option to keep your personal information secured. I like that it requests security validation before logging into websites, and that you have the option to use the app to sign in to any device with a few taps. It is easy to use once everything has been set up correctly.

CONS

It can be hard to understand at first, and it might seem a little annoying to have to confirm you are the one logging into your websites every time, but it gets easier if you have the app. Another thing Duo could improve on is the fact that it only lets you "remember" one device at a time. Sometimes I need to log in from my work laptop or my personal laptop and it becomes tedious to remember which device I have registered.

Jonathan

Photography, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2023

J.L. Duo Security Review

Duo Security was the second-in-line when it came to authentication and data security for protecting my device's applications but really fell short when it came to the execution of its actual functionality when the time came. So, within the time period of installing and using the software, I soon uninstalled it in search of another software to satisfy my needs with less complications.

PROS

Duo Security's simplistic design format makes any user, including myself, notice any and every possible feature available and if unsure, can contact their support team who replies in a very short span of time.

CONS

There were times in the past where I would use Duo Security as a two-factor authentication system to login my Instagram account. However, on those times the code that would refresh every 30 seconds was always deemed incorrect. And so I would have to disable the software's functionality and risk my account security to simply login to Instagram.

Reasons for switching to Duo Security

Since most of my apllications were centered around using Google services, it only seemed fit to install and utilize another one of Google's software applications to protect the very data kept on their servers.

Krishna

Pharmaceuticals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2020

Beware! Customer service has been non-existent following Cisco acquisition

PROS

We have used Duo for many years. It was easy to implement and has always worked well.

CONS

Last year we negotiated bulk pricing and paid in advance for a 14-month term. Later we discovered that they had never provisioned our licenses and were still billing our credit card. Now, four months later, after numerous phone calls and more than a dozen emails, they have still not provisioned the licenses we paid for. They have acknowledged that this is their mistake and they need to fix it, but they seem incapable of doing so. I get the sense that their organization is completely dysfunctional following the Cisco acquisition. Given that they cannot solve the challenge of "how does a customer purchase your software?", I am worried what might happen if you came to them with anything more difficult.

Samantha

Accounting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2021

Works Well

Duo security works perfectly to add additional security to our login process.

PROS

I like the simplicity of the multifactor authentication process. It was easy to deploy on our phones and works perfectly each day.

CONS

I do not have any cons to list. This product functions as it should and does the job. Compared to the product that we switched from though, I do feel that DUO provides less security.

Reasons for switching to Duo Security

Our IT company made the switch with all of their clients. Duo cost less and is simpler to use; however, I do feel that RSA provided better security.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed August 2022

Duo Security is great at multi-factor authentication

PROS

I liked that it connected to my phone and it was easy to get the passwords and respond to the notification to sign in. I liked that my organization valued my security and was investing in products to keep me and my data safe

CONS

It took some time to adjust to this software but that was because it was the first multi-factor authentication that I used. Now that it has been a few years, I am fully on board and don't find it inconvenient anymore

Reasons for switching to Duo Security

Just different companies using different methods

Faith

Computer Software, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2023

Duo Security for Enterprise Authentication

High level of performance solved our remote worker VPN security issue.

PROS

We use Duo for MFA, Desktop security, VPN security and they all work from an employee's mobile device.

CONS

Sometimes the connection between the user's mobile device and Duo will unlink which requires IT support intervention - frustrating for the end user.

Reasons for switching to Duo Security

VPN security

User Profile

Alec

Verified reviewer

Semiconductors, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed April 2021

Duo is a standard and effective tool for secure access

Duo security is my main program for two factor authentication, and I will continue to use it for this! I like how simple and easy to use it is, and I am thankful that I can trust this program to help secure my accounts.

PROS

I like how simple and straightforward Duo is as a tool -- when I need to connect to a program requiring two factor authentication, I can simply attempt the login and Duo prompts me via my phone, which I can then authorize. I like how simple and straightforward this tool is, and I am grateful that it helps me secure access to my private accounts.

CONS

What I like least about Duo is how limited the features are of this tool. Sometimes I need to connect to an account using Duo but don't have internet on my phone, and I wish Duo provided alternatives for authentication via computer or phone, but this program lacks these features.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Duo Security Review

Duo keeps me protected, and it's very easy to use and understand for new users.

PROS

Duo saves me so much time and keeps all of my sensitive information protected within my organization.

CONS

I don't like having to wait for it to send an authentication notification to my phone all the time, but that can be bypassed using the "trust this browser" feature.

Orwell

Verified reviewer

Consumer Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Mobile authenticator user review

For me I can describe my experience with the mobile authentication app as very convenient for the security of my work computer since I have my phone at all time and my phone also has a password so that adds another wall of security for my companies sensitive information.

PROS

Duo security mobile app is very convenient since i am working from home and have my phone on me all the time and it is very easy to use the mobile app you just need to open the app and it will show you the one time code for my computer login. And you can also refresh the code anytime if you get it wrong.

CONS

For my use it is very convenient and I have not yet got in to anyproblem using the mobile authenticator.

Francis

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2023

Duo Security Review

PROS

The push notification always on time and never fails to be prompted before login

CONS

I have not been able to identify any cons on the application

Kalin

Higher Education, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great Security Software

Overall I have found Duo to be a great method for securing my data and private accounts. It has allowed me to make sure that sensitive information stays safe and away from prying eyes. It also gives me a sense of security financially, as some of my accounts secured by Duo are linked to payment portals.

PROS

Duo is a great way to ensure that your electronic information and accounts are secure. I have used it as a student and I have found that it is reliable and provides peace of mind. It provides a dual authentication process so that no one can access my accounts but me. I like that any attempt to login to an account sends a notification instantly to my personal cell phone, allowing me to approve or deny access.

CONS

I have experienced a few technical bugs with the software in my time using it, though they are relatively infrequent. There are times when Duo will push a login approval to my phone and then fail to allow me to log in to my profile even though I have accepted the push. It can also be confusing trying to figure out how to change settings with Duo. For example, if you have set the software to preferentially send an automatic push upon requesting login, it can be difficult to change that setting. There could be a little more clear direction regarding that process from Duo.

Linda

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Duo Security a MUST have!

The software was literally installed in less than 5 minutes with the help of our IT departments. Multiple questions along with your personal log in allows this to serve as a protection not only for the clients we serve but for me as well should anyone ever attempt to access using my identity.

PROS

This process is ABSOLUTELY a must have in todays cyber world. Using a dual authentication system to access your internet services was easy to set up and even easier to install and use. Any work environment where sensitive or personal data, demographics, or financial information should all be required to provide their employees with this type of DUO security. It is installed easily with the use of your IT department and changes, revisions, updates are also handled by them as well. It truly is a better way to make sure we are doing all we can to keep our internet and services safe.

CONS

Honestly I had no issue with the install or the software.

Mirza

Verified reviewer

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Duo is the best & free two factor authentication you could use

Very easy to use and integrate into daily life. Makes me have peace of mind that no one can hack into any of my accounts. Even if they try to login, I can simply deny their login request. I have been using this for almost two years now, never encountered a problem.

PROS

The ease of use is the best feature. It is simple to operate and makes logins more secure. You can easily link your google account or your bank account from the link option available. To login you can choose to receive a call, or a push notification (phone internet connectivity required) or enter a passcode (provided by the duo app). You also have the option to remember your device for a maximum of 60 days. You can still login if you don't have internet connectivity on you phone by using the "enter passcode option" or simply receiving a conformation call to you phone. And that is pretty much all you need!

CONS

There is nothing to dislike about this software. Although, I would like to point out that you have to be careful of not giving your phone to anyone. Just don't lose your phone.

Cory

Law Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2020

Easy to Use and Effective

I am able to log in remotely and do my work from home, which has been very important with the pandemic.

PROS

It is very easy to go to the app and generate a code on my device that I can then type into my login screen for my work laptop. Within seconds, I'm able to securely log into my system and be connected remotely. It is much more user-friendly and hassle-free than the last software we used for it.

CONS

I don't have anything specifically bad to say about this software . It does what I need it to do and it hasn't caused any issues.

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2020

Increase the security of your accounts

I like to app and I recommend it to anyone who wants to increase the security of the accounts.

PROS

It has been three years that I'm using Duo. This is the app that my university has decided to use to increase the security of accounts of faculties and students. I feel secure when I use the app. You can use several options for second authorization. it can send a push message to your mobile, you can enter a passcode, which is great. In addition, it does not take too much time to confirm the authorization.

CONS

I think it is a nice app. But I think if it had some other options to log in, that would be great. I myself prefer receiving a passcode in my email rather than using my cell phone all the time. All in all, I think if they work on the app and improve some sections, it would get better and better.

Scott

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2020

An added layer of security when working remotely

Duo Security offers us the ability to work away from the office with minimal fear of having sensitive material exposed to unauthorized users. Working from home is often essential, so I'm glad we have Duo Security to help make it possible.

PROS

Duo Security effectively enables users to securely access their organization's network. Once you've signed in on your computer, a push notification is sent to your smartphone. Just click to approve it, and you are securely connected to the network. An unauthorized user would be unable to gain access without having possession of your phone. I appreciate that it's generally a quick, no-hassle process; signing in takes only a few seconds.

CONS

Occasionally it takes a couple of attempts to sign in to the network. Additionally, it can be inconvenient to need to have your phone handy whenever you sign in. I've had my phone charging in another room when I realize I have to go get it in order to sign in.

Anonymous

5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Duo Security will make your account secure

I started using Duo Security since 2017 when I started working as graduate assistant. The app had allowed me to make sure that my account at my job is secure and no one can easily access to my account without an approval on my phone. If you are using this app, you don't have to call or text your number to access to your account. You just press the push button and approve it from your phone and access to your account.

PROS

The app is very functional and easy to use. It makes the users to secure their accounts and make sure that no one can easily login to their account.

CONS

You should make sure that your phone has sufficient battery. If your phone battery dies, you might not be able to access your account on your computer. The slight side effect of using this app is that you just have to have an open phone.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

2FA For the Enterprise

We wanted a 2FA solution for our VPN and password management solutions. Duo integrates with both. We also needed a 2FA solution that can be used by a wide variety of users. We have many remote users so being able to authenticate via app, text, or phone call makes it easy for all of our users to gain access in a way that is secure and available to them.

PROS

Duo has made it easy for our company to use 2FA across several of our services. It's easy to implement and easy to manage. Duo integrates easily with 3rd party applications and services. Users can use multiple ways to authenticate to Duo.

CONS

Push notifications to Cellphones can be spotty if a user has poor cell reception. Not necessarily a failure on Duo's part but it should be considered if you are going to use the App Push for authentication.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2021

Lightweight, High-Security MFA App

I've really enjoyed using Duo. It quickly became a seamless part of my daily workflow across my organizations single sign-on process in a variety of programs and applications.

PROS

Our organization implemented Duo for its organization-wide single sign-on multi-factor authentication program in the last year or two. The process of signing up for my account was simple, and since starting, I've almost stopped noticing that I use it. I have it set up to ping my watch to get approval when signing in, but users are able to get phone calls, text messages, or a mobile notification through their app. These options make it flexible enough for users that may not have a smart device, etc.

CONS

Unlike other MFA apps, this does not have an Authenticator feature or any other frills. Admittedly, this isn't a problem – Duo does what it does and does it well without any excess!

Mahipal Singh

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY