Salesforce Service Cloud vs Onspring
Salesforce Service Cloud has 755 reviews and a rating of 4.43 / 5 stars vs Onspring which has 76 reviews and a rating of 4.84 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
- I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
Cons
- The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
- Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Pros
- If you can read, you can use Onspring. I love the ability to continue leveraging the data we have in the system to create new time-saving solutions for little to no capital outlay.
- End-user adoption has been high and all users find the solution intuitive and easy to use with very little training.
Cons
- At times some features seem to lack maturity in terms of what enhancements I expect to see, but these enhancements often come in later releases.
- The interface for reports development can be a bit challenging at times. If you have a lot of fields in your apps, searching for them when building/filtering a report can be a struggle.
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FrontRunners
2023
FrontRunners
2023
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