About Freshstatus

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page with just one click. Manage Incidents and communicate status updates in real-time with your teams and customers.

New features in Freshstatus 3.0 include: Authenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration.


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7 Reviews of Freshstatus

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Showing 1 - 7 of 7 results

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November 2020

User Profile Picture

Brooke from COPYLEAKS

Verified Reviewer

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2020

Super easy to update and send announcements

Freshstatus is a great platform to set up scheduled maintenance announcements and inform customers who are subscribed to status changes

Pros

I love that it's very easy to choose the different products that are being updated or have an issue at the moment. You can easily notify subscribers about status changes.

Cons

Sometimes the scheduling for the timezones isn't as easy but I've figured it out after some time playing around.

April 2019

Anton from RBK.money

Company Size: 51-200 employees

Industry: Banking

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2019

Probably one of the best status page solutions for the moment

I've recently investigated almost every product on the market and in my personal opinion is that Freshstatus is one of the best solutions on the market.

Pros

It solves almost every needs of a company or product status page - components, incidents management, user subscriptions also got really good UX and status page design including powerful SLA statistics features (personally me think this is a killer feature). The product is slightly new but I'm sure already has almost everything to compete current market tops.

Cons

I'd be completely happy if I got the the next features (I'm sure they're in product backlog but some prioritizing won't hurt anyone): 1. External notifications support via webhooks . I have some internal notification services like Telegram and Slack Bots, would be perfect if I could receive notifications from Freshstatus and forward them to my internal channels. 2. Status page privacy restrictions extended support, IP-address restrictions currently support only IPv4 ranges, which is obviously not enough. 3. Incident templates support. Most of the incidents doesn't differ much to each other, it'd save a lot of time. 4. Status page custom CSS support. Many companies have their design guidelines needed to be followed. And the "dark theme" support as an cherry on top!

May 2019

Tom from SK

Company Size: 501-1,000 employees

Industry: Pharmaceuticals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2019

A very good start

The tool is easy to manage. Integration with both change management and incident management would be great. The ability to remember status of service collections i.e. collapsed or open would be good. Also ability to show a collapsed view of scheduled maintenance with only key fields shown and expandable to detail. Whitelisting based on domain or in addition to versus IP range would be preferable

Pros

The fact that I can now present a one stop shop to users on most relevant facts with regard to IT Service delivery

Cons

At the moment the system is very much a stand alone tool, needs tighter integration with Freshservice

July 2019

Warwick from Network Platforms

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

FreshStatus a fine option.

Pros

It's easy to use, management of incidents and maintenance is well thought out.

Cons

MIssing notification options, web notifications and webhooks is a must. A must is allowing the end-users to subscribe to notifications that apply to them, we have 15 different products and clients on one product don't need to get notifications for other products that have no bearing for them.

July 2019

Tim from Freelancer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

July 2019

A great option for small projects

Pros

Freshstatus is really simple to use and have a great user experience for creating incidents.

Cons

Freshstatus doesn't provide real-time monitoring, only manual status and downtime reporting.

May 2021

Patryk from ExtremeOnly

Verified Reviewer

Company Size: 1 employee

Industry: Program Development

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2021

Good Product

This is a cool simple page in creating a status

Pros

- Quick status creation - Possibility to give your own domain - Ease of use

Cons

- One language (English) So some people don't want to translate what a given thing means

April 2019

Scott from Brunswick News

Company Size: 201-500 employees

Industry: Media Production

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

April 2019

Just starting off...

Pros

This software was easy to use and is part of the same software family our helpdesk currently uses

Cons

Not a ton of integrations yet. I hear they are working on integrating Freshservice\Freshdesk soon.