Freshstatus

RATING:

4.6

(74)

About Freshstatus

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page with just one click. Manage Incidents and communicate status updates in real-time with your teams and customers. New features in Freshstatus 3.0 include: Authenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Freshstatus Pricing

Freshstatus is free for up to 250 subscribers. Pro: $25 + $5 for every 100 subscribers.

Free trial: 

Available

Free version: 

Available

Better Incident Management & Status Page Software
Slide 1 of 5

Freshstatus Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Freshstatus

1 - 5 of 74 Reviews

User Profile

Anthony

Verified reviewer

Computer Hardware, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2022

Keep your users/customers in the loop on system issues

Overall the experience is fantastic, the use of webhooks really allows you expand and report on so many systems.

PROS

FreshStatus is perfect for managing system outages (be that incidents or maintenance) and clearly displaying those statuses to your customer/users via web-based Status Pages. I like the integration with Slack and E-Mail which allows you to easily keep everyone up to date on what is happening. Combine it with a service like FreshPing and you can even keep tabs on company websites or important websites used by your company.

CONS

I would really like to see Microsoft Teams as a notification integration as this is a platform that most people will want to use.

Mesbah

Computer Software, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed July 2022

Best Free Status Page

We were looking for an affordable status page, and FreshStatus solved that need nicely, plus helped us make it look more professional by using a custom sub-domain and branding. 10/10 great solution for a quick status page for small to medium sized teams.

PROS

It's fast, well designed, easy to customize, and has a complete feature set. Best part is that it's free!

CONS

Limited integrations and does not auto-ping on its own (although they have another service called FreshPing which can tie into FreshStatus)

Reason for choosing Freshstatus

Free while still having all the features we needed.

Nik

Packaging and Containers, 1,001-5,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

2

Reviewed March 2022

Promising replacement for maintenance communication

So far, it is an easy setup enough to show management to get approval. That's about the extent of what I can truthfully comment on.

PROS

This is a near 1 for 1 replacement of our current internal scheduled maintenance communication.

CONS

The integration with Freshservice should have been out of the box but required (minimal) setup. Additionally the subscriber access is limiting, we would prefer to have SSO enabled when NOT within an IP Range. Currently it is 'AND' between the two options, not 'OR', when both are selected. (This review may have to be discounted if this is improved in the future). Additionally, Pricing beyond the 250 base subscribers, or any other additional features, is buried and tough to find.

Reason for choosing Freshstatus

Freshstatus is published by Freshworks which also publishes FreshService our ITSM tool. So, we are hoping for a native integration and ease of setup and invoicing, before truly going back out to the marketplace to look.

Vivek

Computer & Network Security, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Easy to use and implement

Overall Good Experience.

PROS

This has main feature like incident reporting and consumer subscription. That's the most interesting part. Better to choose Fresh Status over Atlassian Status Page.

CONS

Domain Customisation is hard to implement and having many hiccups.

Reason for choosing Freshstatus

Competitive Advantage and more features.

Reasons for switching to Freshstatus

Doesn't offering more features and expensive as well.

Jerry

Higher Education, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2022

Waiting for a Paid Tier

Very good so far. It's improved our communication by giving us a consistent and easy-to-read option.

PROS

This is a solid status page--it's simple to use, but robust. Aesthetically, it does a great job of representing information in a clean and friendly manner.

CONS

The free version is wonderful, and it's a great place to start. It may be all many will ever need, but I am hoping for a paid tier that would allow me to expand the number of agents, subscribers, etc.

Reason for choosing Freshstatus

Initially it was price, and the Freshstatus interface was easier to use.