It's friendly and easy to use, it's always accessible via the Internet, the support team are great (attentive and full of solutions), it's excellent for producing reports, importing them and send to client or for my own use.

The new format is less appealing to me. It does not give full accounting support because of the VAT in Israel. We cannot use it to issue tax invoice/receipt to clients therefore we have to use a complementary software

Overall the past and current experience with Equinox is that it is an adaptable user friendly and reliable system. The support team are stellar in their efforts and very responsive to support requests.

What draw IPG® to Equinox was how robust and flexible it was and how easily it could be adapted to meet the workflow needs of the staff within the firm. With its office integration that seamlessly allowed documents to be shared, edited and sent to the client, the internal workflow efficiency increased not only dramatically but rapidly.

Initial implementation was a bit bumpy but that was mainly due to the export of information from the previous system. Would like to be able to have different cc's per matter not per person case specific client details and cc's for emails

A promising software product let down by a lack of motivation to stay on top of ongoing development and customer service.

Equinox is a promising offering in the field of intellectual property management software. After all, it is cloud based and offers good document management and Office integration. As a new product its success or failure is highly dependent on its continual development based on feedback from users (e.g. patent attorneys and support staff) to provide optimal services to its user base. Update: September 2022 - sadly Equinox development and customer support has significantly deteriorated - development is sluggish and support is lacking to non-existent. Having taken the time on a number of occasions to point out significant glitches and possible fixes, now e-mails are often simply ignored, which is frankly unacceptable given the costs associated with this product. Competitors have since released their own web-based alternatives, and absent improved development and customer service, it is hard to imagine this product ultimately succeeding in this software space. I can therefore no longer recommend this product.

Cloud based software. Good document management, albeit it has a few glitches. Good Office integration. Xero and LEDES functionality works well.

Fantastic. All the attorneys and the patent administrator at Autolus use Equinox on a daily basis and think it is a great system. The support team have been extremely helpful and responsive to our queries.

The software is very user friendly and adaptable to suit the need of a small in-house IP team. It is easy to customise the matter fields and tasks to suit our working practices. The report generator function is very useful for instant and up-to-date snapshots of different aspects of the patent portfolio

Some of the default pre-sets needed a bit of tinkering, but as mentioned above, this was straightforward and the Equinox support team have been very helpful. The "manage citations" function doesn't really work to e.g. track sending citations to US, IL etc - we still run a separate spreadsheet

User friendliness, support staff, client portal

There isnt anything that we least like, the functionality is great!

We are very happy with our experience with Equinox. However, introducing master templates has been an issue, and I hope to see it solved over the next months.

As from day one, I understood how to use the software, without getting information from my colleagues. It is one of the most user-friendly interfaces.

The address book takes some 'learning' to understand. I believe this could be made more efficient.

Equinox has provided us with an excellent tool for tracking deadlines and storing data. The support team has been very helpful with a quick turnaround time and have made almost all the changes or modifications I have requested.

The software is really easy to use. Data is well organized and reports are relatively simple to design. The support team are a pleasure to work with.

Adding fields is somewhat complicated. Also the software is geared mainly to the US and EP. It would be helpful if deadlines for other countries were also available.

Everything. I find this software easy to use and perfect for it's purpose. The Equinox team are very proactive and reactive. They are very happy to help and sort out any problems.

There's nothing that I don't like about this product.

It is great to be able to keep everything in one single place. The ease of the software has made the set up easy and the learning experience pleasing.

It is really easy to use and navigate around the system. Things have been kept simple and to the point. You are able to make changes to reflect the way in which you work and it isn't hard to do.

Nothing in particular. Its always a learning curve going into new software. There hasn't been anything at this stage we haven't been able to achieve.

Very good

Most features including the ability to set reminders

Nothing but if I had to be super critical setting up new clients and matters is not very intuitive perhaps

The level of support is fantastic and new features pop up at a constant rate.

Flexibility does mean you have to know what you want

Its ease of use. It is intuitive and easy to navigate. The support team when we do have queries are superb. Very quick to respond and address the queries.

There are a few things we could tweak to suit (e.g. having 2 currencies and charge out rates as defaults etc) but on the whole, this is a good piece of software.

It's all been good.

Very easy to use. It's user friendly. Plus you can see what you need to see.

It does not have a clear user page. Most of the time information is discovered by trial and error.

Superb, they are a great team and very proactive.

Simplicity. The software is very fluid and just simply works. Minor tweaks ‘needed’ to customise it are very easy to carry out and it’s cloud based.

Adding charges and billing isn’t great but it still works.