All ThoughtFarmer Reviews
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Miguel
Verified reviewer
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
A delight to use for Intranet Managers, Content Authors and employees
An easy to use Intranet portal with social capabilities that enable employees to be more engaged. Simplified infrastructure for on-premises, no need for massive server farms. Great setup and onboarding experience with their professional services team. Their support staff is stellar, fast and caring for your needs.
PROSThoughtFarmer's ease of use, and the easy deployment on-premises (although a cloud option is available) helped us implement our new Intranet on time and budget while providing users with a top-notch experience for corporate news, events and navigating different processes in our organization. Social features (likes, commenting, @ mentions) really empower our employees to have a voice be more engaged with our strategic direction, operational insights and celebrating milestones with the recent addition of Shout-outs. From an extensibility perspective, the platform allows for page templates and widget creation (in browser or with modern development IDEs) and it is now based on React, so page loading and navigation is fast and responsive. Customizing with your own fonts. corporate color theme and images is quick and painless. Need to go a bit further? You can add your own CSS or JavaScript to fill in any gaps from the out of the box theming engine. A recent overhaul of the search experience brings the experience to what you would expect from enterprise search with the addition of best bets, predictive search, etc. The people directory is beautifully crafted and thanks to the Employee Directory Connector you can bring your users and their active directory properties (such as department, job title, phone, email) in just a few clicks. For authentication, SAML SSO is an option. The admin area is intuitive and very powerful as many options are configurable in the UI.
CONSThere are only 2 security roles, admin and user, so roles like help desk or others might get exposed to settings one might not want them to have. From an integration point of view, would like to see more integration with Office 365 as we use it for more day-to-day collaboration. A SharePoint integration is possible, but not sure if it will also work with SharePoint Online.
Alena
Banking, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Easy to use, easy to manage
Our experience with ThoughtFarmer so far has been overwhelmingly positive. Their team has been accessible and easy to work with since day one. Their IT team was easy to work with through implementation, and their ongoing Professional Services team has been instrumental in our getting the most out of the platform. Their Help Desk ticket process is simple, and they respond to tickets quickly and find solutions to problems.
PROSFor our organization the most impactful feature has been connectivity with our Active Directory and the ability to more easily control permissions via security groups in ThoughtFarmer. Each user has a profile in the Intranet allowing us to get more granular with permission and security. Additionally, the product has been very easy to use from an administration perspective, and creating, adding and editing content for our content authors has been simplified and doesn’t require understanding of code to create engaging, interesting content. Integrating with our existing business processes has also been fairly easy, and in many cases the ThoughtFarmer platform has improved our process. Their “all in one” application has allowed us to reduce the number of applications we use when performing updates to our Intranet, creating efficiencies.
CONSWe have very few complaints about the software or vendor. We do wish there was more control over Admin roles, as an Admin has full access to all functionality, rather than being able to assign different functions to different individuals or groups. The Admin Panel is robust, and we would prefer to lock down certain functions to our IT teams and not to the other Intranet Admins. We also wish the in-app alerts were more robust. Currently they only say whether content was changed or not, but does not tell the user what changed (unless the user is an editor, who can see version history on the page itself, not within the alert). Ideally we would like there to be a summary of changes visible to all users, even if they are not editors themselves.
Reason for choosing ThoughtFarmer
We chose ThoughtFarmer after careful consideration primarily because we were looking for an ongoing partnership and an expert in Intranets. Their Professional Services during implementation and throughout migration ensured we were using the tool effectively and making good decisions for our end users.
Reasons for switching to ThoughtFarmer
Our previous Intranet was built entirely in-house (a static website built on HTML), so maintaining and updating took at least basic code knowledge. We also received requests for features/functionality from end users that we couldn't accommodate with our limited code experience. Switching to ThoughtFarmer meant our editors don't need to have an understanding of code to perform updates/add content, and our end users appreciate all the functionality that comes built into the platform.
Will
Insurance, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Thought Farmer has exceeded our expectations on all fronts
We are able to 1. centralise all our communications (we are a global company so this was very difficult before); 2. give all users easy access to important company training and know-how; 3. provide a safe area where users can discuss off-topic/fun items to increase employee well-being; 4. foster a community spirit within the company. This has meant that employees are more informed so can do their job better and are also much engaged so are much more motivated.
PROSThe software is an incredibly easy to use but very powerful no-code platform which is one of the best examples of no-code I have ever seen. It's so easy to use that we have been easily able to show all users how to upload and modify content.
CONSThought farmer is organised around a pages and cards system (i.e you have to create new pages and then add cards to those pages). This worked really well for our company so we have no issues with this but I could see this being restrictive to others or maybe future projects we have.
Reason for choosing ThoughtFarmer
Thought Farmer was a much better thought out product. The MS sharepoint intranet option is very basic with a very poor visual layout and admin management platform. Thought Farmer was clear slick, easy to use and powerful right from the start.
Brittany
Construction, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent Customer Service
The customer service team at ThoughtFarmer is great. Every time there is an issue, or we don't know how to solve a question, we reach out to the team. They are speedy with their replies, and usually have very straight forward direction and imagery to help solve the problem. Thank you [SENSITIVE CONTENT HIDDEN] for all of your help in the first year of our Intranet!
PROSThe software is overall straight forward to use. The Thoughtfarmer community page is a great way to learn tips and tricks on various software capabilities that we didn't realize were there.
CONSChallenges with employees connecting to the intranet when off of our Network - but this also may not be a Thoughtfarmer problem! This has made it a bit challenging for our jobsite employees (who never come into the office) to get used to using the Intranet and integrating it in their daily lives. But everyone in the office has had a great experience with it.
Wendy
Design, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Solid, consistent long-term partner
Our experience with Thoughtfarmer has been resoundingly positive. We engaged Thoughtfarmer's professional service team for our initial implementation, and would recommend this service to anyone starting out on this journey. Watson is now over 10 years old, is still going strong, and we look forward to continuing this relationship.
PROSLPK has used Thoughtfarmer's intranet platform as a core business operations tool for over 10 years . Our intranet (named "Watson") is a trusted resource for storing and finding company information, and the home page serves as a portal to other business applications. New hires give us very positive feedback about how helpful Watson is for their onboarding and on-ramp to the organization. The flexibility of the platform, ease of use, straightforward admin controls, strong help documentation and excellent support team are all reasons we stick with Thoughtfarmer year after year.
CONSI have very little criticism for the platform. If pressed, I'd say I'd like more consistent and more granular behavior in the text formatting controls on pages. For example, I can auto-correct a spellcheck typo in body text with a right-click, but cannot do the same in a formatted bullet. And I cannot selectively control space above and below lines of text or bullets.
Steve
Law Practice, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
ThoughtFarmer - specializing in Intranet websites
We are working with a knowledgeable team in TF to help us achieve Intranet success. There are also tools and processes that we have in place. For example Content Governance for consistency, leveraging Analytics to understand how employees are using our Intranet and keeping our content fresh for relevancy.
PROSIntegration with our systems did require custom development work from TF and we crossed the finish line. This work was part of our scope, so no surprises. The TF is knowledgeable, diligent and responsive. All qualities you hope to find with your vendor. The software is intuitive and easy to use. It supported our custom branding and allowed for our content management team to achieve their results.
CONSThere were some limitations in the software that were logged as feature requests that we hope to see in production soon. It's difficult for a vendor to support the many 3rd party applications and integrations. We did find some workarounds, so no real issues here. This product was a significant improvement from our previous solution, so difficult to isolate cons this early in our implementation.
Reason for choosing ThoughtFarmer
I was not part of the decision team, but am happy they landed on this product.
Reasons for switching to ThoughtFarmer
Our existing intranet was in desperate need of an overhaul.
Margo
Venture Capital & Private Equity, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy to Set Up, Use, and Exciting for Employees
ThoughtFarmer allowed us to finally centralize all of our company information into one portal. The setup was easy, and we enlisted representatives from different teams at our company to help fill out each team page. Employees were very excited about the launch and all of the setup and training was definitely worth having a working system that our employees like to use.
PROSThe onboarding process and training were extremely helpful. The software itself is highly intuitive so not a ton of training was needed to get us up and running right away. Our support representative was there to answer any and all questions, and the entire support team was extremely fast with all of our questions.
CONSI have very few complaints about the software itself. Nothing comes to mind of anything I didn't like.
Reason for choosing ThoughtFarmer
I spent a good amount of time performing a competitive analysis on various Intranet software - ThoughtFarmer checked all of the boxes for all the features and functionality we needed, plus we liked their interface the best.
Josh
Media Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Finally found the right Intranet!
It took far too long to find this product, and perhaps ThoughtFarmer needs marketing help, but this product is a near-perfect fit for our medium-size video production company. The organization and simplicity of this database will be easy for our employees to use, and hopefully they will enjoy using it.
PROSI love the simplicity, user experience and features offered in ThoughtFarmer, as well as the ability to administrate without needing a deep IT background.
CONSThe calendar integrations are one-way, and can only come from ThoughtFarmer. We use other programs and it would be helpful if ThoughtFarmer could receive RSS calendar feeds, not just create them.
Reason for choosing ThoughtFarmer
These other products were either too complicated (Sharepoint), did not have a great UI, or were too simple and did not have integrated features.
David
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Collaboration made easy
You can set up a corporate Intranet quite easily with this product. There are a lot of out-of-the-box cool templates, features and functionalities. Integration with Active Directory is also a very nice feature, the security of the sections of our Intranet isa based on AD Security Groups. Support is quite excellent also!
CONSDocument collaboration and and co-authoring is not really possible. Working with files is still difficult in ThoughtFarmer. You can upload Word documents , and edit it using a small app that runs on your computer. Unfortunately, sometimes the files get lock, and changes get lost. As a workaround, we've started linking files on Office 365 to collaborate instead of having the files directly on the Intranet.
Matthew
Verified reviewer
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Thoughtfarmer transformed our old Intranet into a modern one!
The software is super easy to use from an administration perspective. Not only is it easy for us in the IT Department, we've been able to train most of the management staff on how to run their own pages and make changes. Initial setup took some tweaking to make it our own but Thoughtfarmer support was very helpful whenever we had issues or needed suggestions. The modules themselves on the back-end are very customize-able and we've rarely needed anything besides the tools laid out for us by the software.
CONSOne of the only cons for our organization is that Thoughtfarmer had lacked any good form integration but it seems they improved this with the latest software release.
Reasons for switching to ThoughtFarmer
The whole site was completely outdated and had looked like something from the early 2000's. Thoughtfarmer's software made a world of difference.
Tim
Banking, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
ThoughtFarmer brings us into the 21st century.
They team has the entire process fine tuned. We let them guide us while taking all suggestions to heart. They allowed us to focus on auditing our old content (update/keep/not needed) while the programmers built the site framework on the backend. By the time we were done auditing everything the site was ready for content. There were regular meetings which really helped us communicate our needs while allowing us to understand their process and suggestions.
PROSIt is modern and well organized. We needed to upgrade an old intranet that had several years of dust on it.
CONSHonesty I really don't have much to complain about as the site is very efficient. Maybe a mobile app version of the site for employees on the go?
Reason for choosing ThoughtFarmer
It had everything we needed while bringing a modern look and quality admin tools to the table.
Reasons for switching to ThoughtFarmer
It was old and badly outdated.
Karen
Civil Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Super easy to use and great custom features
Easy and painless - very great customer service
PROSMy favorite part about it is the custom functionality that exists in the themes, colors, branding, images, and the process is very easy to customize our pages and add information. The other thing I really enjoy is that the interface is very user friendly for staff and admin alike. We are able to share company related information very quickly in a clear, concise way which we really appreciate. The benefits are a large company feels more cohesive and transparent - with stories we can easily share with one another.It has also been a cornerstone in creating a wonderful, diverse and inclusive culture.
CONSSome things require upgrades but those are just minor compromises and there are workarounds if you really want.
Marie
Machinery, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Unmatched Customer Service & Easy-To-Use Software? Choose ThoughtFarmer!
The customer support team for ThoughtFarmer is exceptional! From upgrading to the newest version of the software to working out any issues I had with their features, I can ALWAYS count on the ThoughtFarmer support team to guide me through the process and resolve any issues.
CONSMy company recently upgraded to one of the more recent versions of the software. While I love all the new features that it offers, many features are still being developed or are in the pipeline for the future. Their new FormFlow feature has a lot of potential but still has a lot of limitations given that it's a newer feature.
Reason for choosing ThoughtFarmer
The only other "intranet" system I have used in the past is a Wordpress blog connected to SharePoint. As both a daily user and administrator of these two systems, I found that I was wasting a lot of time setting them up and troubleshooting issues. ThoughtFarmer is a breeze to use comparably.
Cathy
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
If only all our vendors were like ThoughtFarmer
We needed a one stop platform where employees both old and new can quickly access information they need to make their lives easier at work and to find assets that will help them connect with our corporate culture. ThoughtFarmer met all our requirements and delivered what they promised.
PROSThoughtFarmer is so much more than just software. The team was there from Day One to help us maximize our platform and build the Internet that met our expectations without breaking a sweat or breaking the bank. Putting together a company wide Intranet from scratch was a daunting initiative but with their expertise and support it was one of the easiest implementations I've ever done and the end product is something the whole team enjoys and uses daily. In a nut shell, ThoughtFarmer is super easy to use, fulfills all our requirements for what an Intranet should be and looks great.
CONSHaving a news post appear in both the feed and in the top carousel is bit redundant .
Reason for choosing ThoughtFarmer
We sat through several demos with other vendors, and their presentation skills were nowhere near the level of the ThoughtFarmer team.
Robin
Warehousing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY