eSwap
About eSwap
eSwap Pricing
eSwap is offered across three pricing plans, outlined below. A free trial is available. Free: Available for free Premium: $99 per month and $79 per month billed annually Business: $249 per month and $199 month billed annually Enterprise: Contact eSwap Global directly for pricing information.
Starting price:
$79.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Inventory Management Software
Most Helpful Reviews for eSwap
4 Reviews
Ritvars
Verified reviewer
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Industry's leading Inventory Management platform for SMEs going live with their eCommerce Shop/Store
We are absolutely thrilled by the professionalism that eSwap.Global team have provided during this set-up period in these difficult times. I, as a director of my business have always wanted to launch a successful eCom retail/wholesale supermarket, and eSwap.Global team were at the forefront with its forward-coming and welcoming [SENSITIVE CONTENT HIDDEN] eSwap.Global have managed to provide a real growth opportunity to us. The appointed specialists are of a high-calibre, knowledgeable about Amazon, Shopify and other multi-channel marketplace integrations and are capable to adjust product data and data sync to these channels correctly, and I believe not only for our complex business, but also for many other clients to come.
PROS+ Excellent Technical Support! (We would give 10-stars here) + Straight-forward API linkups + Very detailed platform configuration options + Provides own PO, SO, Invoice auto-issuance system + eBay integration + Amazon integration (UK, EU and North America) + Hosted eCom platform integrations (Shopify and BigCommerce) + Self-hosted eCom platform integrations (WooCommerce, Magento) + Broader market outreach integrations (Google Shopping, Walmart, Wayfair, Bonanza, Etsy) + Supports 3rd party order management platform integration (Vend) + Accountancy platform integration (Xero, QuickBooks online) + Major international delivery courier support (UPS, DHL, FedEx) + Email Marketing integration (Mailchimp) + Payment gateway integration (Stripe) + Most importantly, supports FTP input and output feed creation!
CONS- Because we run a very technically difficult eCom product data, that contains iFrames, various data points, and inventory sync times, with listings exceeding over 100k items that are consolidated from over 14-suppliers, we had to work side by side with the eSwap.Global technical team on daily basis to make relevant adjustments in order to make the data uniform and compliant to the standards of the selected eCom platforms and multi-channel marketplaces. This is not a drawback at all, rather a reality check for those vendors that are running supermarket-style inventories, advising to be ready to co-operate with the FANTASTIC eSwap.Global technical team and appoint technically knowledgeable eCom Product Managers in order to ensure smooth implementation of the data into the advised marketplaces. - there are no other drawbacks to mention!
Reason for choosing eSwap
What I appreciate most about eSwap.Global was the courtesy and professionalism shown by the company's [SENSITIVE CONTENT HIDDEN] at the initial state of development. The [SENSITIVE CONTENT HIDDEN] professionally on-boarded our business into their platform, had patience and professionalism to carry us through the complex implementation stages, that no other company in my personal professional experience has done, even when I had worked for other employers before in the consumer item eCom field. If you ask me personally why I chose to work with eSwap.Global, the answer is simple, because I admire personal approach, correct technical execution, and most of all I like to work with humans.
Pamela
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Absolutely the Best Inventory Management Solution by far
Incredible customer service. Answers even on the weekends for direct help. Rapid store connects for a seamless creation of a Multi-Channel eCommerce network. Beautiful and aesthetically appealing interface, making it inviting and livens the process of long winded tasks. Competitively priced compared to other inventory management softwares. Rapid multi-channel listing ability, even through social media marketplaces. eSwap is a solutions that combines multiple plugins under one umbrella. No need to worry about breaks in connections with multiple plugins triggering off each other since eSwap combines the most important aspects of managing inventory, listing products, synchronizing data, shipping, sales, and even CRM! Wowza! Very impressed so far.
PROSVery Very Easy to use! I have tried multiple inventory softwares that were incredibly bland, difficult to set up, or only had a few features. eSwap literally had everything I was looking for under one roof, and the interface is beautiful and aesthetically appealing which is extremely important to keep the mind awake when doing long winded drab tasks of uploading and managing products and inventory. I really liked how many different stores can be linked with this eSwap inventory, even social media stores. Also, it is great that you don't have to create new products one by one to start your base inventory. eSwap has a feature where you can pull data from a listing from one of your linked stores and it copies the data instantly so you can begin building your inventory rapidly. Also, they answered on a Saturday. How Cool! Most other applications or programs I have attempted to use in the past I could not get ahold of anyone to help, either got a voicemail, was told I needed to set up an appointment with a specialist for a later date, but eSwap actually answered. I was sent an email with a link to a screenshare video chat and I was immediately helped and guided through the steps I needed. I felt thoroughly listened to by eSwap's technician, [SENSITIVE CONTENT]. He was so great to work with and even gave me his personal link so I could set up future help with him since he already knew the scope and concept of my business. eSwap has incredible customer service.
CONSHave not found anything to complain about yet.
Reason for choosing eSwap
I had tried Craftybase, and they have a very nice interface, and price point was great as well. I was looking for a solutions that had multiple capabilities where I did not have to add multiple plugins to my WooCommerce. eSwap had everything I was looking for under one roof.
Reasons for switching to eSwap
I have heard great things about zoho, so I decided to try them out. I was bummed out by the very bland interface, it reminded me of the dark wordpress dashboard, which unfortunately for me, makes my mind fall asleep. I had to purchase a separate plugin just to connect my woocommerce. I tried calling zoho's help line multiple times, but would get a voicemail, or was told that I would be sent a link to set up an appointment with a technician. I was stood up on the appointment for onboarding and when needing to reschedule, the next available times were 10pm at night, or I had to wait the following week for a decent time slot. I was signed up for zoho for several weeks, and still was not able to get the system integrated or receive adequate help. I had paid a year in advance for the program, and ended up requesting a refund.
Tom
Civil Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Non-Existant Support
Shocking support.Emails, online forms, Live chats and telephone support all are non-existant.Just hope no one ever needs any help with the software
PROSIt lets me log in and that is about all that I can use it for without support.
CONSReally bad support.I have been paying for nearly a year for eSwap but I haven't been able to get any response from anyone in support for months.
Reason for choosing eSwap
eSwap had the integrations I required
Reasons for switching to eSwap
Better inventory management
Ben
Consumer Goods, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
Avoid Like the plague
I really thought I'd found an excellent bit of software to help manage my online business, inventory and orders across multiple channels. However, the support has been APPALLING! Since subscribing to a membership I've tried to book an onboarding call multiple times to get set up, for no representative to attend. I have tried to speak to someone over live chat, and have received zero communication, even weeks after sending messages. The same is true of emails and phone calls. No reply, even when trying to log a complaint.I write this to try to help others avoid wasting time and going through the same experience and zero communication and support. Especially when eSwap advertise they offer 24/7 support. Farfrom accurate! I am trying to cancel my subscription, however this has to be requested via email, and getting no response.Do not waste your time and money with eSwap. This has been some of the worst customer service I've received from a company and the fact they don't acknowledge live chat, emails or phone calls. AVOID LIKE THE PLAGUE!
PROSThe software does have an easy to use interface and lots of functionality, other software lacks. However not being able to speak to someone at eSwap in a timely manner, voids all positives for using the software.
CONSFalsely advertised 24/7 support, with no communication for weeks from live chat, emails or phone calls.