Very user friendly WMS

Pros

infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.

Cons

some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.

Great Software & Support Team

Great experience, knowledgeable staff, gave us more insight into our business than we have had before. We are evolving our business with the new process and the teams expertise.

Pros

The ability to have visability to our day to day shipping/pick & pack operation. Warehouse locations, Order history and tons of areas to input/retrieve data from. Learning something new each day b/c of all the data points available. Cart connnections are very easy

Cons

The need to use a script to have my cost/sell for freight shipping through a report rather than on the shipment table. Small workaround was made, not ideal but gets the job done.

Good Product/Over Allocated Deployment Staff

When fully deployed and all capabilities integrated InfoPlus is worth the money. Just prepare for a longer than necessary deployment period.

Pros

The application is fully functional and fully configurable. The table structures can be modified to meet the target organization needs.

Cons

Because it is flexible it requires a deployment team to optimize for your site. The deployment manager is you only POC with the company and they are allocated across many companies/projects. They also build deployment in sprints and the sprints run at 2-week intervals. Our deployment should have been smooth and quick. it has been long and painful. The base product is also deployed to a "legacy" customer base. InfoPlus won't change the base operations of the system if it alters the old legacy system. This led to more customization than needed.

Loads of functionality/Needs time to adopt to new users

The overall experience was good. The tool is logical in its functionality however the setup and UOM process in conversions needs a lot of time and attention. Support is needed for a fairly long period of time and hard to come by. We definitely improved many of our legacy processes and converted them to proper logic using the tool! however, consistency of expected outcomes for billing and UOMs was problematic and required a lot of testing and back and forth to get them just right. Expect to spend some 2-3 months for proper configuration, training, testing, testing, and testing, before launching. This is NOT a rip and replaces type process

Pros

The flexibility of the tool to do what you need with little need to customize a ton of coding!

Cons

Support is highly required due to the nature of the tools multiple features, takes time to understand and handoff. The support team NEEDS MORE people on the ground to help the client to overcome the inconsistency of the scripts needed to run reports and billing! The tool is missing a big piece of the order to cash process....Invoicing is NOT built in it requires integration to a billing system. Although the API's are nice and available it takes a long time to get the transactions mapped properly due to a nonexisting data dictionary, so it MUST have Software knowledgable support for the duration of the setup and implementation Post and Pre, however, the support team is hard to get committed time from as they have many other clients needing support. Make sure you plan committed time daily for 3-4hrs a day.

Infoplus has help changed the way we do business, for the better

I mentioned them mostly in the "Pros" section, but in short, Infoplus has afforded me the following benefits: Ability to see and analyze entire operation process in real-time Ability to provide customers with high-end and reliable customer portal experience Ability to seamlessly integrate with prospects that show interest in our company (A huge selling point) Unlimited reporting potential and data that has allowed us to gauge our past and present performance like never before. I truly believe Infoplus will allow me to take my business to the next level.

Pros

Ease of Use - Obviously, the biggest hurdle in changing software is dealing with employee and customer reluctance to learn something new. Fortunately, Infoplus makes it really easy to use and navigate their software. They also have many helpful tool tips, and easy access to their Knowledge Base which really helps make the transition go smoother. Real-Time Tool - I can't stress enough how helpful it is to have valuable data shown in real-time. There are literally endless reporting options you can use which allow you to monitor and run your company. Before Infoplus, I was in the dark on so many things. Now, I have real-time data telling me if orders are late, employees are not producing, or a certain customer's shopping cart has unexpectedly stopped communicating. Having these tools at my disposal is invaluable, and I'm not sure how I functioned before without them. Reliability - Having the ability to tell virtually every customer that "We can connect with your system" is a huge game changer. Not only that, but having the system be reliable for them is an asset that cannot be overstated. We never have to worry about downtime or issues that interrupt our customer's ability to utilize the portal, and that's a huge benefit over our previous software. Customer Service - Their customer service is 2nd to none. If I wasn't limited by characters, I would continue to commend just how crucial they've been in helping our business run smoothly.

Cons

Any small issues we had during transition we're rectified by their excellent customer service team. I can't commend them enough for the hard work they continually put into their product.