Very user friendly WMS

Pros

infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.

Cons

some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.

Great Value and Support Staff

Overall great experience, this software has streamlined all of our warehouse processes and has increased our output by a tremendous amount.

Pros

The features of the fulfillment process help dictate a smoother flow of picking operations. There are many data points to help optimize SKU placement which is crucial when your facility is near peak capacity. Support staff is very responsive and close tickets quickly.

Cons

Some data points are not specific to our business, however we have found alternative fields to offset this issue.

eCommerce and Retail Operations

Pros

InfoPlus is open source which gives us lots of flexibility. It a "Plug n Play" type of system. This allows us to customize it to our needs to get what we want.

Cons

This software can be difficult to take full advantage of if you do not have a developer on staff. The company does not provide the option to pay for a developer from their team to customize the product for you. They will answer questions and get your developer going, but you must bring your own developer to the table.

Felt winning a lottery after choosing the Infoplus WMS as our Warehouse Management System

The fundamental design for the whole system is so great, as the customers, not only we can benefit from the UI experiences, but also we can integrate with our system via API. Also Infoplus WMS provides the internal customization features, so we can add our own business logic inside of the WMS.

Pros

Great features from UI to system integration

Cons

So far we have not found one yet. We will work with the Infoplus if we find one in the future

Tons of functionallity & features for the price.

If you spend the time configuring everything thoroughly, you'll end up with an automated system that does the work for you. You can sit back and watch your scripts and triggers take over your order processing and fulfillment. Saves us tons of time and money. The system is setup in a way where you can define how you want your business to run, instead of being forced to do things a certain way which was great for us. I suppose this could be a caveat for you if you are looking for something that is a bit more structured and turn-key. The dashboard is great, and our customers love how easy it is to just click a metric and view whatever data we have tailored to fit their needs. This system can give an amazing amount of visibility to your customers and management. Spend as much time with your implementation team as you can, because once that is over- support takes a long time to get back to you. You can't pick up the phone can talk to someone, it's all ticket based. Definitely have a dedicated programmer on your IT team who knows javascript and has experience with REST API, or someone willing to learn because you will need them to utilize the software to its full potential.

Pros

I love the fact that if the software does not have something out of the box that you need for your business process, you can use building blocks and scripts to create it. With custom fields, API, smart documents, and scripts the possibilities are endless. A lot of our customers have niche needs so this was a good choice for us. In addition, the ability to hook into the API with other systems is amazing once you get the hang of it. The dashboard is great for managing day to day operations and gives great visibility to everything happening within your warehouses. Reporting is nice, you can build fairly advanced queries easily. Automating things based on triggers and conditions is great once you understand how to use building blocks.

Cons

The weakest part of this software is the billing module. It works... but as a 3PL who bills for a LOT of different things, with each customer being billed in a unique way- our opinion is that the billing module needs *significant* improvement. At the time of this review, the billing module is a relatively new piece of the software. There have been a lot of glitches and bugs that needed to be sorted out. It is clunky and not intuitive at all. If you do not have a dedicated person or team writing the script logic you will absolutely struggle with the billing module, and even then it can difficult to work with. Providing backup documentation for invoices is a bit of a pain. At the time of this review, the billing scripts you have to make to do advanced charges don't change the excel files created for invoice backups. There are workarounds... but you will need to get creative with how you configure the system to bill and you'll need a lot of coffee to get through it.