The overall experience has been good. Apart from long lead times and frustrating periods of waiting, once work begins and is completed, the result is good and the value/impact on the business has the ability to be immeasurable. Our implementation technician, [sensitive content hidden], is always happy to chat virtually on Teams and work through any blockers/issues that we are having.

Processing of inbound and outbound files to and from Netix is almost instant - this allows for efficient testing and shorter lead times to customers.Data can also be transformed, stored/retrieved and set by Netix technicians allowing for quicker changes to important deployments.

Lead times for development of new documents and even implementation of existing documents can be very long. Communication could be improved - perhaps organising weekly catchups between technicians/account managers and the trading partners would be useful for those that are in the process of implementing multiple integrations via Netix.

The user interface is well laid out and easy to learn and navigate. It is easy to be able to find the document you need and be able to access the related data. The support team are really helpful and come back quickly especially on critical issues.

It can be challenging to self-diagnosis when there is an issue or failure as it can be tricky and require technical knowledge to understand what has gone wrong. That being said, errors tend to be within our business processes or other systems as opposed to Netix. Also, the technical support team have always been really and helped to the bottom of errors quickly and came up with good solutions.

It has taken a while to get thing functioning properly, a lot of this has been down to our system as it is not usually linked to a third party. Due to this it has been difficult to get clarification on what the requirements from our end were required.

The fact that I could talk to someone and was able to explain what the issues are rather than just communication by e-mail.

Due to being set up on a new system, I don't think there was enough testing done to try an eliminate the issues we had.

Excellent help and support in the set up of the EDI integration by [sensitive content hidden], Cegedim Consultant.Able to support, explain and problem solve to assist in the Set up and go live

New portal (in the last 2 years) can be difficult to use. Does not make it clear when an action is not permitted due to authorisations, e.g. adding Customer location code

Netix is easy to use when setting up new products/set product codes, making it quick to update these when necessary.

A downside I have noticed, is how often it makes me reset the user password when trying to logging in, it seems a little too frequent.