ScrapRight
About ScrapRight
ScrapRight Pricing
iScrapRight (cloud-based) = starting at $49 per month (plus $500 startup fee) ScrapRight Buy Side + Compliance (Virtual Server or LAN) = $698 per month ScrapRight Commercial Buy/Sell Suite (vSaaS or LAN) = $698 per month ScrapRight Enterprise (Full software, vSaaS or LAN) = $1998 per month
Starting price:
$49.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for ScrapRight
1 - 5 of 98 Reviews
Randa
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great way to stay organized
I can't imagine running our business without Scrapright. It's made daily business so much easier. The customer service is excellent. Anytime I have a question or problem they respond within the hour and have a solution for me.
PROSIt prevents a lot of mistakes to happen from human error. It saves us time by generating a ticket and doing the math that by the time the customer comes to the window they are already paid and taken care of. I like how you can make the program to fit your needs as far as different commodities and prices for specific customers.
CONSUsing the Ipad on the road. You have to be connected to wifi in order to log in. Then when you go on the road and try to use the printer it only prints "weight" ticket. Sometimes when you don't have wifi the ticket gets lost. I understand the ticket isn't connected remotely and it's supposed to sync when you hit wifi, it doesn't on occasion.
Reason for choosing ScrapRight
I felt like Scrapright was the right fit for the industry that we are in.
Vendor Response
Good morning Randa! Thank you for the amazing review! Appreciate it more than you know! Regarding the iPad, you can now login remotely without Wifi and without an iPad that is connected to the internet. This would of course eliminate the possibility of losing a ticket as well. I asked Derek to give you a shout on how to make this happen for you ASAP! If, after that call, it resolves your cons and you want to update your review, I believe Capterra makes a way for that!
Replied February 2020
Alex
Mining & Metals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Help getting problems fixed
overall has been good been a few bumps in the road but always been able to sort it out
PROSThe software is easy to use has lots of features that fit our needs
CONSThere are really no cons I can think about, about the software itself. My real concern is when you need help everything is done through email and chat lines and that does work if you are comfortable with that type of communication. I prefer to pick up a phone and talk to someone. [SENSITIVE CONTENT HIDDEN] in Technical support has been very good to us and for our company. We appreciate her help, dedication, and quick response even though the email/chat line.
Reasons for switching to ScrapRight
Preference of new tech on staff
Vendor Response
Alex, thank you for the amazing review! I appreciate the candid & honest feedback more than you know. I have spent some time today with the Support Engineers and reminded them that not everyone likes to txt & chat like you do and reminded them that our policy is to pick up the phone and call 100% of the time! Thank you for your patience with us! We appreciate your long time business with ScrapRight and all of the referrals you have sent as well!
Replied April 2021
ELIZABETH
Renewables & Environment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2019
Senior Buyer
for the price I wish the program did more. I also wish that when you call tech support to fix a problem it could be done right then, that is when the customer is here-loss of customers
PROSIt makes filing reports easy. would be better if when it messes up you could fix problems to resubmit the reports. example if license was expired be able to update after the transaction.
CONScan not fix problems. we are just stuck. the program is slow. the program is redundant, it does not do everything we need to be compliant. ie cash cards the program forces us to type and retype customer info to stay complaint.
Reasons for switching to ScrapRight
The company we had before could no longer support us.
Vendor Response
Elizabeth, we are so sorry for your experience with https://iscrapright.com/, I believe we shared with you early on, all of the features you are looking for are available at https://scrapright.com/ and we would love the opportunity to assist you in upgrading your account. We are hoping that an upgrade would also turn that frown upside down and help get you to 5 Stars!! That's our goal! If not know that we are working on improving your experience with iScrapRight every day and we have some exciting things in the pipeline for you! Shon Duty 877-897-6422
Replied October 2019
Angela
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Great software
We have been using this software since since Shon started and still today are using it .
PROSIt’s easy to use , easy to learn , and always improving it
CONSDifficult combining 3 yards to one main server
Reasons for switching to ScrapRight
Software was not doing what we needed it to
Vendor Response
Angela Thank you so much for the solid feedback from one of our longest and first customers!! We appreciate you!
Replied July 2020
pat
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Scrap Right is the Right Choice
We have enjoyed excellent service for five years now. They are always willing to improve there product to keep current with technology and industry trends. I look forward to running Scrap Right in all of our future location!
PROSThe ScrapRight Software is the easy to use. Customers are in and out quickly with complete transparency. We can also recall old purchases with easy. This system has paid for its self over and over again! I have it in use at both of my yards and if ever we have a problem tech support is always available to assist.
CONSScrap Right is real good about addressing issues and making changes to better fit your needs.
Vendor Response
Pat, thank you for you very kind review! We appreciate partnering with you, your companies & your employees! And we look forward to being there with you as you grow into your new locations!
Replied April 2019
