Alloy doesn't cost a lot and he's making a pretty good job.

I like that I can log the work and paste HTML email threads in a ticket. Also managing all of the computer in the ticketing software is a nice feature.

The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less.

Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using.

It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.

Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

Some built-in features are limited and require alterations.

I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive.

It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it.

Software is reliable, user friendly and you get the results quickly.

Good customization options and if we can't fix it ourselves, Alloy can make it.

The ease of use, ability to customize the software to our needs and the fantastic support we receive.

My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership.

We have been using Alloy for over 13 years and have no plans to change.

While Alloy can track a wide breadth of information, sometimes getting into the nuts and bolts of the data can be a bit cumbersome.

It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do.

We use Navigator for help desk ticket and asset management and have found it quite useful.

Navigator is a good management tool for IT assets.

There is not enough sync customization that can be manipulated or adjusted for AD sync.

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

At times it can be a little confusing with what seems to be duplicate areas.

It was easy to install and the self service portal was easy to navigate.

Our shop has been using this software for years because it has excellent value, with good customer support.

If you have no teams at all, individuals can be overwhelmed as their are many features to this application.

Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.

We are having success consolidating information for tickets, assets and knowledge. Keeping all of these in a single place has helped us.

Our clients also find the system fairly easy to use  to submit tickets and interact with the technicians. There is always more we could be doing with this system.

The ability to get a good picture of the support organization.

Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.

The scripting is a bit hard to understand if you don't come from a SQL background.

The amount of customization I found to be very useful.

We've used the network inventory and it works great and the support has been top notch.

The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

We enjoy using DoneDones because it's very user-friendly. It's very easy to find issues, filter by key terms, create new issues  and communicate with team members.

Filters can be confusing and dont seems to always stick.

Great workflow for tracking Bugs and tasks. Nice tool for Project Management.

JIRA and other like systems over complicate matters and are not client/customer friendly interfaces at all. DoneDone keeps it short and simple and helps me get work, DONE.

I can say it was wonderful that we are using this application for our daily track.

DoneDone is straight forward to use and it was perfect for Public Issues, which we used as our HelpDesk communications utility.

Because none of the drop down menus are customizable and because its not possible to create categories for disposition, reason codes, etc I'm going to have to cancel it.

I was so impressed that I bought it on to our company for internal use when testing our SaaS product. The price is awesome, too.

We liket he ease of use and the affordable price.

It's really nice to be able to collaborate with our clients in a shared environment for dealing with their issues. The UI is very straightforward and easy to use.

What I like most is the ease of use of the product, also the UI is very upfront and you know what is going right then and there.

DoneDone allows quick and easy collaboration between our developers and clients making it easy to track progress of any fixes being worked on.

Some clients not receiving emails from Done Done, but i figure that's a problem on their end not Done Done.

My team likes it, there is no ramp up time and its very simple to export all the ticket details, plus Slack integration.

In general is a very good platform and I like it, in the future it would be great to have an easier way of seeing monthly tasks.

The latest version adds some useful features to an already fantastic product while not overwhelming the average user.

Intuitive and good updates. I really enjoy the ease of use.

User friendly and issue tracking is way easier.

That there is no way to add comments directly on the platform you are QAing.

Interface wasn't the most straightforward, was somewhat difficult to work with when it came to a large team across various departments.

When relauching our website I was introduced to DoneDone and was very impressed by how it works, and how easy it is to use.

Worked perfectly for our organization. In fact, we've transitioned to DoneDone 2 and think this will allow us to be even more effective in serving our clients.

What I liked most about the software is that I am able to see the status of every invoice/purchase orders from our customers by including it in our process workflow.

No confusing status or workflows, ability to manage users and access super easy. Exports are helpful for reporting.

As more and more companies using office 365, integration with Microsoft Flows would be a great feature that will enable us to integrate with other tools such as Teams, Outlook.

US Dollar

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.


Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.


Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.



LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Deadline Management

Milestone Tracking

Cataloging/Categorization

Project Workflow

Product Identification

Forecasting

Purchase Order Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Barcode/Ticket Scanning

Multi-Channel Management

Request Assignment

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

IT Asset Management

Dispatch Management

Charting

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Ad hoc Reporting

Active Directory Integration

SSL Security

Change Management

Disposal Management

Order Management

Single Sign On

Reservations Management

Portfolio Management

Risk Assessment

Project Management

Approval Process Control

Rules-Based Workflow

Projections

Procurement Management

Knowledge Management

Categorization/Grouping

Supports Agile

Scheduled/Automated Reports

Change Planning

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Reorder Management

Assignment Management

Full Text Search

Call Center Management

Barcode Recognition

Shipping Management

Data Import/Export

Inventory Optimization

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Help Desk Management

Audit Trail

License Tracking

Content Management

Configurable Workflow

Project Time Tracking

Mobile Access

Cost Tracking

Dashboard Creation

Requirements Management

Inventory Tracking

Depreciation Management

CMDB

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Performance Metrics

Historical Reporting

Service Catalog

Inventory Auditing

Issue Scheduling

Issue Management

License Inventory

Maintenance Management

Text Editing

Supports Scrum

Multi-Channel Communication

Configuration Management

Benchmarking

Support Ticket Tracking

Role-Based Permissions

Client Portal

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Alloy Navigator

In Person

Live Online

Webinars

Documentation

DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization and performance tracking. 


The application enables employees to view assigned/unassigned tasks and monitor progress status, due date and priority associated with ongoing jobs. It comes with a mailbox feature, which lets users manage conversations through emails, @mentions and comments. Customer service agents can also use the solution to save commonly asked questions, providing quick support to customers.  


DoneDone offers integration with multiple third-party platforms such as Google Drive, Github, Harvest, Slack, Hall, Glip, BigBoard and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via documentation. 


 



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