This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

It has greatly improved its bug tracking and project tracking mechanisms. It has a number of great add-ons which can help in software quality and maintenance.

This is a much needed tool and to be able to use and access it for free is so important. VS Code has direct integrations and works flawlessly when committing your changes.

Another great benefit is that you don't have to invest for the security of the code as that is handled by Github itself.

The experience was awesome the quality of the software is good and ease of use is the main quality of Github.

It has integrations with any popular CI/CD system, which makes it easy to use. The compare/pull request UI is really awesome and helpful.

GitHub is used by companies of all sizes all over the world and has a great community. The ease of use and the user interface is amazing.

Not only this the actual version control user interface is fantastic. Its collaboration features are also amazing and they even facilitate multiple people working on the same code simultaneously.

Easy to use, fantastic for teams and collaborators. Introduction of private repos on the free plan was excellent news.

GitHub is very easy to use and very well documented. There is also a fantastic community around this product which helps a lot when you need.

I personally was confused by pushes and pulls and was worried I was going to mess things up.

GitHub ensures that code is not lost in case of failures of whatever manner on any local device.

I love github and recommended to anyone who is in the computer industry. As a  beginner developer, I definitely enjoyed it.

The overall experience is great. I have been using Github since 10+ years now and the experience is superb.

A lot of fake and spam results come up with search very hard to filter out actual solution which makes it very time consuming.

Really good, Github Desktop rocks and overall the platform is extreamly helpful. Better than the good old FTP live updating.

I hate the web interface and the difficult way to sync with a local client - The paths are confusing at times too.

It is a great place to share codes and the community if great in citing codes when a code is used. It is also great for collaborating on a code.

As a result of its popularity, many, if not most, popular software projects use GitHub for their development and release cycles. It has a very easy to use interface.

Wow what can I say, this really is an amazing g tool. I have never had such a ease in development of new code.

Great product that does what is supposed to. Free for open source, which is great for the community.

One of my favorite things is how user friendly it is. It is visually appealing and has great tutorials to help you get set up.

There is a beginners curve to learning github. It is hard to navigate to find the layers of files you need and I also have been known to upload my files in the wrong format.

It has the best documentation around, collaboration for non-physical location is amazing, backup by providing a nice and simple way to have code and version history available.

Some of the best benefits of github is that they give some great perks to students with Github Student Pack which helps students grow without investing anything.

Github makes version control so easy and straightforward. Team management is great and there are loads of extras available such as task management and documentation that all add up to a great service.

It has a Very easy to use platform to help you find the script you need for any project. Tons of great scripts at good prices.

It is easy to see the difference in the code and then do merge, decline or accept, which is a great utility and improves collaboration.

It's super reliable, easy to contribute our projects and share among all. It also contains broad set of features and also provides a clean responsive UI for the interaction.

Github is reliable and feature-rich service with clean UI and great UX. It offers broad range of integrations and productivity tools like Github actions.

The only thing I personally dislike about GitHub is the merging capabilities and resolving the code conflicts. It becomes a hell sometimes while resolving the conflicts to merge the code.

Also, it has a great DevOps pipeline that are customisable. Github has a really nice engaged community for open source codes, encouraging tech discussion and issue solving.

The sheer amount of users, projects and ideas on the platform seems limitless, it is accessible too and the free subscription mode is great.

Interface can sometimes be confusing. Having to know git is sometimes a hindrance.

I have had an overall fantastic experience with this software and you need it to be an effective programmer.

Initial setup for beginners can be confusing. Also, the conflict resolver is tricky.

Features like squash/merge from UI are really great and saves a lot of time. Jira integration of pull requests is awesome.

GitHub makes it easy to collaborate on projects, pricing is pretty good and it's easy to pick up.

GitHub has been criticized for its user interface, which can be confusing and difficult to use.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be used for different kinds of coding assignments including personal, open-source and business codes. It is available both on-premise and via cloud-based deployment.


Users can save all versions of their code and collaborate with other users by inviting them or tagging them with @mentions. Developers can join communities wherein they can follow open-source projects, leverage already-created codes for experiments, make suggestions and contribute to a project. All the contributions in open-source projects are recorded in developers’ profiles.


Businesses of all sizes use GitHub as an integrated tool for code development.



Commenting/Notes

Multi-Language Scanning

Source-Code Scanning

Real-Time Analytics

Application Security

Milestone Tracking

Free (Basics for teams
and developers) $0 per month

Team (Advanced collaboration and support for teams): $4 per user / month

Enterprise (Security, compliance, and flexible deployment for enterprises): $21 per user/month

Freshdesk vs GitHub

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons