Autotask PSA vs ChangeGear
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
3.9 / 5
Value for Money
4 / 5
4.1 / 5
Customer Support
4.1 / 5
4 / 5
Functionality
4.2 / 5
3.9 / 5
Last Review Written
July 12, 2024
February 24, 2021
Pros/Cons
Pros
- We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier.
- I really like the interface of the website and the depth of functionalty to assist running a service desk is really great. Superior software for the price.
- I like how customizable the dashboards and widgets could be. Also, the Global Notes Search has been a lifesaver on more than one occasion.
Cons
- Also dislike the fact that they use te user computer time becouse i work with people in diferents time zones and that make some notes and tickets get to confuse.
- The worst support out of any software/service we use.
- Before using Autotask Pro our main issue were dropped client requests and communication problems.
Pros
- If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
- The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.
- Easy to understand the flow and good in getting alerts and notifications. Very good as a ticketing system.
Cons
- We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
- Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
- With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
