Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Next best feature of system center is the ability to integrate with other Microsoft products to give us a fast and flexible updates to our servers at all times.

Can generate Querys according to the need of the company. SCCM has its own remote connection system that provides great help at the time of remote technical support.

With System Center Operations Manager we resolve the lacks of deep monitoring, like if any services on Windows Server goes down, if a deamon on Linux/Solaris server goes down.

Microsoft System Center is the best Central Manage your IT Device & Users SCCM or MECM.

Can be difficult to troubleshoot. Can be expensive and pricing can be confusing.

To use the all features on a end devices, you must install the agent of System Center. Without the agent the features are limited.

It is a fantastic and incredible tool for the administration of computers and servers.

It's a great product and using it's full potential no doubt it´s a great Investment.

Largely good integration between the various products of the suite. Good integration with Microsoft's cloud offerings through the various products within the suite.

This can save time and improve efficiency. Integration: The software is designed to integrate with other Microsoft products, such as Windows Server and Azure.

SCCM is a costly application both monetarily and in terms of the time overhead required to build, customize, and learn the application.

Confusing sometimes, little complicated most of to time. You really need to study quite a lot to get the most out of it.

It is very difficult to set up compared to a simple WDS server.

It really needs to be moved to a web interface and streamlined. It is slow and clunky and as a result the team often feels lost.

System center configuration manager can use deploy Software,Windos patches level,inventry the Hard ware,software,remote conectivity. Best secure software fo the IT infranstures.

It has a great security to establish the differences between the roles of the different areas of the company that require the use of the tool. You can use the LOG as they are very useful.

Integration with Operations Manager provides visibility into all types of environment metrics and counters. There's a lot of complexity here and SCCM does a good job of keeping tasks manageable.

It is very expensive to implement, and does take much time and training to learn to use. There are a lot of errors that are not detailed clearly and sometimes the admin tools are hard to access.

Excellent services It seems to me that their way of helping the client and fulfilling all their needs is really good.

It can be integrated with other tools and resources used by our help desk people.

If problems arise troubleshooting can be a problem. There are a lot of logs to look through, and in experience, MS support is required.

Operative System deployment and software inventory. Super powerful and it worth the investment.

System Center integrates well with Windows Domains.

For over the last 10 years I've worked with pretty much all products in system center suite. Mostly with SCOM and SCCM.

It is really easy to deploy software and updates to your endpoints.

The ability to set up Zero-touch OS and software application deployment. There are a lot of nice features available within this software.

I love how easy this product is to use. It is very intuitive and doesn't require any unnecessary steps to create a beautiful working operating system image.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

System Center is an on-premise and cloud-based IT management solution that helps businesses of all sizes monitor and diagnose issues across systems and applications. The solution allows managers to enhance the efficiency of infrastructure resources by the monitoring health and performance of system memory, CPU and network.


The software lets professionals monitor the health of storage centers, localize faults and notify the concerned departments. It enables teams to utilize service request form templates and automatically route IT requests to relevant personnel for approval. Additionally, administrators can utilize System Center’s orchestrator tool to create and test runbooks using an integrated scripting environment (ISE) plugin.


System Center offers an application programming interface (API), which lets businesses modify the system and integrate it with third-party applications including Microsoft Azure Security and Active Directory. Pricing is available on a one-time basis and support is extended via FAQs, documentation and other online measures.



Data Storage Management

Multi-Platform

Uptime Reporting

Server Monitoring

Multi-User Collaboration

Monitoring

Remote Access/Control

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Inventory Management

Windows 7

Windows Vista

Windows XP

Linux

Unix

Windows 2000

Windows 8

Windows 10

System Center is offered across two pricing plans, outlined below.

Standard Edition for managing physical servers - $1323 per license
Datacenter Edition for managing virtual servers - $3607 per license

Freshservice vs System Center

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