Alloy Navigator vs Xurrent
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.6 / 5
Value for Money
4.5 / 5
4.7 / 5
Customer Support
4.6 / 5
4.8 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 30, 2024
November 22, 2023
Pros/Cons
Pros
- I was responsible for selecting and implementing a new solution. From start to finish, my experience with this tool has been excellent.
- The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
- I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
Cons
- If you have no teams at all, individuals can be overwhelmed as their are many features to this application.
- We have been using Alloy for over 13 years and have no plans to change.
- Some built-in features are limited and require alterations.
Pros
- This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.
- We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.
- Collaberation, easy implementation, great flexibility, awesome performance.
Cons
- Can be slow or unresponsive at times, which can be frustrating.
- Consequently, some functionalities are occasionally missing.
- No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
