--- title: "Xurrent Software Reviews, Demo & Pricing - 2026" description: "Review of Xurrent Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/it-service/itrp-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / Xurrent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-service/itrp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-service/itrp-profile/alternatives/) # Xurrent Review From $5/month Free trial 1 plan Wondering if Xurrent is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Xurrent 4.7 [(27)](https://www.softwareadvice.com/it-service/itrp-profile/reviews/) Pricing Starting at $5.00 usage based per month ### About Xurrent Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work. Out of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests in Slack, Teams, and the web, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly. Xurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure so data stays in tenant. Connect quickly with one-click integrations for identity, chat, monitoring, cloud, HR, and finance systems. Predictable licensing and included capabilities keep costs clear while you scale across the business. Wondering if Xurrent is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. ## Xurrent User Interface ## Popular Xurrent Alternatives Main Product Xurrent 4.7 [(27)](https://www.softwareadvice.com/it-service/itrp-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.71Value for money - 4.81Customer support - 4.50Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) 4.6 [(205)](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.56Value for money - 4.74Customer support - 4.39Functionality Pricing Starting at $478.00 per month Get Price Alternative Product [Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/) 4.6 [(67)](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.51Value for money - 4.61Customer support - 4.48Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(234)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.31Value for money - 4.21Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(798)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Caspio](https://www.softwareadvice.com/bpm/caspio-profile/) 4.6 [(249)](https://www.softwareadvice.com/bpm/caspio-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.33Value for money - 4.47Customer support - 4.38Functionality Pricing Starting at $300.00 per month Get Price ## Xurrent Pricing and Plans Starting price: $5.00 per month Free Trial Free Version Basic $5.00 usage based, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Xurrent Features - Popular features found in Payment Processing ACH Payment Processing Billing & Invoicing Debit/Credit Card Processing In-Person Payments Mobile Payments Multi-Currency Multiple Payment Options Payment Fraud Prevention Payment Gateway Integration PCI Compliance Recurring/Subscription Billing Reporting/Analytics - More features of Xurrent Access Controls/Permissions Activity Dashboard Activity Tracking Agile Methodologies AI Copilot AI Summarization Alerts/Escalation Alerts/Notifications API Approval Process Control Approval Workflow Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Responses Automated Routing Availability Management Budget Management Calendar Management Capacity Management Change Management Change Planning Change Tracking Chatbot Chat/Messaging Client Portal Collaboration Tools Commenting/Notes Compliance Management Configurable Workflow Configuration Management Contract/License Management Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Storage Management Data Visualization Drag & Drop Email Management Email Templates Event Logs File Sharing Gantt/Timeline View Generative AI Help Desk Management Incident Management Inventory Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking Kanban Board Knowledge Base Management Knowledge Management Macros/Templated Responses Milestone Tracking Mobile App Monitoring Multi-Channel Communication Multi-Language Multiple Projects Multi-User Collaboration Performance Metrics Personalization Portfolio Management Predictive Analytics Prioritization Problem Management Projections Project Management Project Planning/Scheduling Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Recurring Tasks Release Management Reporting/Project Tracking Reporting & Statistics Resource Allocation & Planning Resource Management Risk Management Role-Based Permissions Rules-Based Workflow Secure Data Storage Self Service Portal Service Catalog Service History Service Level Agreement (SLA) Management Service Request Management Single Sign On Social Media Integration SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Third-Party Integrations Ticket Management Time & Expense Tracking Traditional Methodologies Training Management User Management Workflow Automation Workflow Management ## Xurrent Integrations Microsoft Azure Integration rated undefined from -1 review OneLogin Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Okta Integration rated undefined from -1 review Social Intents Integration rated undefined from -1 review Microsoft Intune Integration rated undefined from -1 review See all 32 integrations ## Xurrent User Reviews ## Xurrent customer ratings - Overall rating: 4.7/5 - Total reviews: 27 ### Rating distribution - 5 stars: 19 reviews (70%) - 4 stars: 7 reviews (26%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- ### 4me has elevated the service we provide our customers. - Overall rating: 5/5 - Reviewer: Jamie C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy-to-use customer experience which has enhanced communication with our team. In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service. #### Cons We are yet to find anything we dislike about 4me. Anything we have found that we believe would make the tool better have been submitted as enhancement requests and 4me have confirmed they have been added to the enhancement backlog. --- ### 4me is a rocket in the ITSM world! - Overall rating: 5/5 - Reviewer: Jannick d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. See the pros above. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase. #### Cons It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing. #### Reasons for switching to Xurrent Local product, no integration capabilities, minimal vendor support, and expensive. --- ### 4me - A - Overall rating: 3/5 - Reviewer: Edoardo M. - Verified reviewer: Yes - Industry: Dairy - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is an application rich in features. Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices. #### Cons 4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform. it is not possible to manage tickets by grouping them into groups. Filters are limited. The automations that can be developed are difficult to implement. --- ### 4ME for me - Overall rating: 5/5 - Reviewer: Brian v. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive, Reporting possibilities, Audit trails, SLA management #### Cons Integration possibilities, A.I. development #### Reasons for choosing Xurrent Maturity of the product and broader capabilities #### Reasons for switching to Xurrent We needed a sustainable ticketing toll for multiple departments within the organisation (process optimisation and effeciency) --- ### Amazing ITSM tool :) - Overall rating: 5/5 - Reviewer: Phil R. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best decision we made when searching for a replacement ITSM for SNOW. Go for it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automation. Ease of navigation. Cost saving. Ease of amending request templates. #### Cons Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator. #### Reasons for choosing Xurrent Cost saving and automation. We saved 2 FTE in our IMAC team. #### Reasons for switching to Xurrent Cost saving and automation. We saved 2 FTE in our IMAC team. --- ### True Enterprise Service Management Platform - Overall rating: 5/5 - Reviewer: Jean-Marie V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of things that I like about 4me : - The ease of deployment and use by the process users and the end-users - The out of the box processes need no customization at all and can be configured to fit your organization. - The build-in security and privacy features to be compliant - The collaboration possibilities between the teams - The ease of integrating with external providers when using 4me and even when needing an integration - The weekly releases and new features that become available - The vast number of decission taking reports and dashboards - The performance of the system worldwide, no other platform is that powerful #### Cons In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes. #### Reasons for choosing Xurrent The user experience, the ease of implementation, the knowledge of the 4me people, the amazing performance worldwide (we have people all over the world) and of course the pay as you use licensing model. Our technical people love the open integration capabilities, stat of the art technologies used and the way everything is documented in detail. --- ### Our ESM and ITSM choice - Overall rating: 5/5 - Reviewer: Alice Z. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm having a very good experience with 4me, using it as an administrator and part of the implementation team provides also the opportunity to collect insights about needs not yet arose within the organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 4me provides amazing features to support the main ITIL processes implementation within a company. Project management and change management is flexible and quite easy to be implemented, not only in the IT department. #### Cons There isn't a feature I would like to mention in this session. As we already have a lot of internal communication channels, the chat functionality is not so use and I'm not sure it is required as part of an ITSM sysem. --- ### 4Me: The modern ITSM tool of choice - Overall rating: 5/5 - Reviewer: Mark L. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly. #### Cons After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages. --- ### (IT) Service Management like it should be! - Overall rating: 5/5 - Reviewer: Melhem E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Supporting our internal and external customers with a professional service management ran without effort, just works!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours #### Cons - More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items --- ### Good application to manage projects properly - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Planning of the projects and punctuality will be easier according to other programs. #### Cons Sometimes it is more complicated to complete tasks. #### Vendor response Thank you for sharing your feedback with us. We're delighted to learn that 4me has proven to be a valuable tool for managing your projects effectively. Your input on task complexity is important to us, and we're actively working on enhancing the user experience. We appreciate your support and look forward to further improving your experience with 4me. Replied August 2023 --- Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/it-service/itrp-profile/reviews/) ## Xurrent Popular Comparisons [JIRA Service Management vs Xurrent](https://www.softwareadvice.com/it-service/itrp-profile/vs/jira-service-management/) [Compare All Alternatives](https://www.softwareadvice.com/it-service/itrp-profile/alternatives/) ## Other Top Recommended Payment Processing Software [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) **4.6** (26652) Recently recommended **0** times [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) **4.5** (20683) Recently recommended **0** times [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) **4.7** (9306) Recently recommended **0** times [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) **4.3** (8527) Recently recommended **0** times Stuck Between Options? 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