Xurrent vs ManageEngine ServiceDesk Plus
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.2 / 5
Value for Money
4.7 / 5
4.3 / 5
Customer Support
4.8 / 5
4.2 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
November 22, 2023
August 31, 2024
Pros/Cons
Pros
- This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.
- We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.
- Collaberation, easy implementation, great flexibility, awesome performance.
Cons
- Can be slow or unresponsive at times, which can be frustrating.
- Consequently, some functionalities are occasionally missing.
- No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.
Pros
- The best of all is that this solution is built on ITIL standards meaning it takes care of all aspects of IT service management best practice.
- This is very useful for formatting reports, as well as best and essential support from the team. For our organization, the alert system and monitoring are the best features.
- We use this not only for IT but have a seperate instance for our facilities team which have had great success in migrating from an expensive, over the top FM platform.
Cons
- Implementing and customizing ServiceDesk took over a year. Support is absolutely terrible, it's all based out of India so there is a timezone difference and a major language barrier.
- Couple of problems I have seen is its inability to automatically discard spam.
- Some of the developer features are a bit lacking and hard to grasp.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
