5
4
3
2
1
Ease-of-use
3.9
Customer Support
4
Value for money
4.1
Functionality
3.9
"If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product."
"The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want."
"Easy to understand the flow and good in getting alerts and notifications. Very good as a ticketing system."
"We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use."
"With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange."
"Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things."
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