# Efecte IT Service Management Software Reviews, Demo & Pricing - 2026 > Review of Efecte IT Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/itsm/efecte-profile --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / Efecte IT Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Efecte IT Service Management 2026: Benefits, Features & Pricing Wondering if Efecte IT Service Management is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Efecte IT Service Management 4.6 [(11)](https://www.softwareadvice.com/itsm/efecte-profile/#reviews) Pricing Pricing available upon request ### About Efecte IT Service Management Efecte is a cloud-based IT service management (ITSM) software that helps businesses of all sizes maintain and monitor the utilization of information technology (IT) related services across the organization. The platform assists enterprises with consolidating and managing people, services, IT practices, digital assets and more via a centralized dashboard. Service desk teams can quickly review interactions, information, and interconnections using the CMDB dashboard, which allows any information to be linked. Employees can explore this data using dashboards, Kanban boards, and other graphic views. It comes with standard workflow automation for most ITIL4 practices, including incidents, service requests, changes, and more. Users can also modify existing workflows or build their own using the drag-and-drop workflow engine. Wondering if Efecte IT Service Management is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## Efecte IT Service Management User Interface ## Popular Efecte IT Service Management Alternatives Main Product Efecte IT Service Management 4.6 [(11)](https://www.softwareadvice.com/itsm/efecte-profile/#reviews) Ratings Breakdown - 4.45Ease of use - 4.50Value for money - 4.67Customer support - 4.36Functionality Pricing Available upon request Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/) 4.8 [(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.90Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Efecte IT Service Management Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Efecte IT Service Management Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of Efecte IT Service Management Activity Dashboard API Approval Process Control Asset Lifecycle Management Asset Tracking Availability Management Capacity Management Change Management Chat/Messaging CMDB Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Drag & Drop Email Management Help Desk Management Incident Management Inventory Management Multi-Channel Communication Prioritization Problem Management Project Management Reporting & Statistics Self Service Portal Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Workflow Management ## Efecte IT Service Management User Reviews Overall Rating 4.6 Ratings Breakdown 5 64% 4 36% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.7 Functionality 4.4 Have you used Efecte IT Service Management and would like to share your experience with others? Riya J. Verified reviewer Telecommunications 10000+ employees Used daily for less than 2 years Review source Reviewed September 2022 A Platform to easily manage Customer issues 4 The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service. Cons: Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once. Read More VR Verified Reviewer Electrical/ Electronic Manufacturing 5001-10000 employees Used daily for more than 2 years Reviewed July 2021 Efecte Self-service and Efecte ITSM opinion 5 We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software. Cons: We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented. Reasons for choosing Efecte IT Service Management Price was at lower level then SeviceNow and functionality was similar. Also the size of the company was similar to our, so we thought the service will be at a good level. Read More TS Teppo S. Verified reviewer Government Administration 1001-5000 employees Used daily for more than 2 years Reviewed August 2021 Easy to modify 4 Good, but is not easiest system anymore. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to modify or even create new things, reporting is good (could be better) Cons: Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates. Read More JT Juhamatti T. Verified reviewer Higher Education 1001-5000 employees Used daily for less than 2 years Reviewed April 2023 Efecte ITSM 5 we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure. Cons: UI is little bit oldish compared to peers, especially admin side. Reasons for choosing Efecte IT Service Management Price Reasons for switching to Efecte IT Service Management Microsoft never really developed Service Manager product Read More WZ Wenzhao ”Weni” Z. Verified reviewer Hospital & Health Care 10000+ employees Used daily for more than 2 years Reviewed June 2021 Information Systems Specialist 4 As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable. Cons: Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow. Read More EK Essi K. Verified reviewer Retail 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2021 Reliable and easy to use 5 At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets. Cons: Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure. Reasons for choosing Efecte IT Service Management I didn't work in our company, while they decided to buy this product, so I do not know why. Read More JS Jukka S. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Reviewed June 2021 Agile all purpose Service Management system 5 Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to use and agile to develop all the features needed in order to successfully run service management. Cons: Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already. Read More OB Oliver B. Verified reviewer Transportation/ Trucking/ Railroad 1001-5000 employees Used daily for less than 2 years Review source Reviewed November 2021 It was the right descision 5 Great, we're happy with it! Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Efecte has been accepted really quickly by all our users. It has lots of really good features. Missing features can be placed online. Updates all 3 month - great. It also is running very fast and smooth. There are some things that are a bit tricky to understand or learn, but once that has been done, this software really is very flexible. Most desired features for upcoming versions: Better mail handling (for Admins) / sizable columns for views. Cons: Better mail handling (for Admins) / sizable columns for views / a graphical Phyton editor would be great (I know, whishful thinking). Reasons for choosing Efecte IT Service Management Good demo, good service, good price, flexible, fast. Reasons for switching to Efecte IT Service Management Extremely slow Service Manager, extremely complex to configure and update. Read More LN Lauri N. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Reviewed June 2021 Endless possibilities 5 We are utilising Efecte for Service Desk ticket handling, CMDB for tens of thousands of devices via SCCM, organisational data and so forth. We have also deployed Efecte ESS for internal and external end users, to contact Service Desk or specific teams. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Efecte ESM is practically unlimited in its possibilities. You can create new templates, add attributes, automate tasks, notifications and pretty much anything you want. You can do it yourself via training, or as a service from Efecte. Cons: Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years. Read More MR Miika R. Verified reviewer Civil Engineering 501-1000 employees Used daily for less than 12 months Reviewed June 2021 Versatile ITSM solution 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Functionality Pros: The system is quite easy to use for the IT staff as you can customize the templates for your needs and also add scripts and flows to automate your processes. Cons: A bit complex to configure but after admin training course you'll start to get a hang of it. 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