We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others.

Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software.

We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented.

we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good.

Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure.

UI is little bit oldish compared to peers, especially admin side.

Good, but is not easiest system anymore.

Easy to modify or even create new things, reporting is good (could be better)

Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates.

Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course

Easy to use and agile to develop all the features needed in order to successfully run service management.

Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already.

At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls.

The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets.

Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure.