We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others.

Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software.

We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented.

we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good.

Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure.

UI is little bit oldish compared to peers, especially admin side.

Good, but is not easiest system anymore.

Easy to modify or even create new things, reporting is good (could be better)

Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates.

Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course

Easy to use and agile to develop all the features needed in order to successfully run service management.

Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already.

At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls.

The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets.

Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure.

We are utilising Efecte for Service Desk ticket handling, CMDB for tens of thousands of devices via SCCM, organisational data and so forth. We have also deployed Efecte ESS for internal and external end users, to contact Service Desk or specific teams.

Efecte ESM is practically unlimited in its possibilities. You can create new templates, add attributes, automate tasks, notifications and pretty much anything you want. You can do it yourself via training, or as a service from Efecte.

Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years.

Great, we're happy with it!

Efecte has been accepted really quickly by all our users. It has lots of really good features. Missing features can be placed online. Updates all 3 month - great. It also is running very fast and smooth. There are some things that are a bit tricky to understand or learn, but once that has been done, this software really is very flexible. Most desired features for upcoming versions: Better mail handling (for Admins) / sizable columns for views.

Better mail handling (for Admins) / sizable columns for views / a graphical Phyton editor would be great (I know, whishful thinking).

As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support.

I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable.

Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow.

The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte.

I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service.

Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once.

Efecte is very good ESM tool.

- modern, easy to use self service - cloud based system - graphical workflow editor - easy to customize - easy to itroduce other than IT processes

- operator interface needs improvment - design transfer between dev and prod enviroment should be introduced

The system is quite easy to use for the IT staff as you can customize the templates for your needs and also add scripts and flows to automate your processes.

A bit complex to configure but after admin training course you'll start to get a hang of it.