GitLab vs ManageEngine ServiceDesk Plus

RATING:

4.6

(1100)

GitLab has 1100 reviews and a rating of 4.6 / 5 stars vs ManageEngine ServiceDesk Plus which has 208 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (1100)
4.4 (208)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
July 9, 2024
June 18, 2024
Pros/Cons
  • Pros

  • A whole lot of great finds to fit every budget. Great when you are looking for something to help in a pinch.
  • Great UI, easy to use, GitLab helps to manage projects easily, easy to review code, GitLab API is easy to use in your project.
  • Cons

  • Little tough to integrate from command prompt on windows or mac. I can't find any other defects or bugs in this software.
  • I do have some complaints about it. I hope that newer versions will make my complaints obsolete.
Read all user reviews
  • Pros

  • The amazing thing about ServiceDesk is its ability to automatically provide the new employees with the new information they need.
  • The software is user friend and simplifies the help desk processes. It adheres to the best practice ITSM workflows.
  • Cons

  • There seems to be no application development to fix their shortcomings and flaws.
  • Some of the maintenance screens are hard to figure out.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos