Billetterie

Designed for businesses in IT, law, and other industries, Billetterie is a cloud-based legal case management software that helps track agent performance, analyze service management trends and generate productivity reports. It lets sales agents utilize the incident management module to create tickets, assign service level agreements (SLA), and resolve as well as close tickets from a centralized platform. With Billetterie, staff members can cancel service orders, create problem types, and manage service escalations. Team members can receive alerts, access calendars, monitor time logs, validate requests, and manage billings. Additionally, it enables administrators to add service agents, set up role-based access permissions, view user roles, and configure custom forms. B...