Collaborate is a wonderful partner in our work to bring equitable case management abilities to all centers in our state.

This software is a powerful tool through which to manage and track cases and related documents. It captures a vast amount of information, and issues reports on any type of measurements. Most importantly, its customer service and support are top-notch and the best I have experienced in any industry. They are friendly, responsive, and extremely quick to answer any question or resolve any issue.

There is a bit of a learning curve in terms of understanding how to enter cases and run reports. However, Collaborate provides plenty of training and support to assist with this.

Despite some major hiccups in the final stages of design and go-live, we have been very pleased with the intelligence and responsiveness. We really enjoy working with our assigned account folks and see them as partners in our ongoing use and development of the system.

Collaborate is highly customizable and is designed from a reporting perspective, meaning the system is built to deliver on reporting requirements from grants and funding sources, as well as to provide meaningful insight. The pre-built reports for VOCA were a key selling point for us, even though VOCA funding is only a portion of our overall program funding mix.

Collaborate is highly customizable, so if you are clear about what you want/need in a system, then designing is a real struggle. The philosophical approach to "case" instead of "client" continues to be challenging for us in training new users who have experience with other systems. The user interface isn't great compared to other turnkey programs (Therapy Notes, for example), but the tradeoff is much more sophisticated design potential.

My experience has been good overall

Ease of use, reporting and technical support

The layout of the case notes can make it difficult to search and/or review a case for specific information

Collaborate has allowed for better and consistent documentation and staff have found the system easy to use.

Collaborate has allowed us to become a paperless office! With customized forms, each discipline is able to document their work easily and accurately and sharing and track information is super easy! I love that Collaborate is always coming out with new updates that all users can enjoy. Collaborate staff are also amazing to work with!!

Collaborate reports have great accuracy, however they require Collaborate staff to create reports, since it is not user friendly to create or update reports. It is sometimes difficult to view or read through a client's entire history in the system due to documents being under different case numbers and not having a way to show the client's entire history on one screen.

Love how user friendly it is - very intuitive and customizable.

Reports takes a bit of time to get trained and fully understand but once you get it it's very user friendly.