About Exterro

Exterro Project Management is a cloud-based project management solution which helps law firms and in-house legal teams with legal and e-discovery processes. The software provides customized project orchestration along with the user-defined workflows to coordinate all relevant activities and tasks such as production, preservation, collection, review and processing.

Exterro Project Management’s key benefits include collaboration within the team, defensibility via automated processes and visibility through dashboards. Primary features of the software include collection tracking, request management, intake, analytics, visual dashboards, real-time reporting and deadlines.

Additionally, the software provides documented processes and auditable workflow...


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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of Exterro

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

3.0

Value for money

4.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(3)

3

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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May 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Exterro

Pros

What I love most is that it's user friendly. Love the layout and abilities to customize.

Cons

My least favorite thing is the reporting tool. It can be a little confusing at times.

May 2019

Erin from City of Denver

Verified Reviewer

Company Size: 10,000+ employees

Industry: Government Relations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

May 2019

Lots of Power but How to Use

I work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too.

Pros

It can process millions of documents quickly

Cons

Lack of training, assistance, and difficulty (not user friendly)

March 2019

Laura from Denver City Attorney's Office

Verified Reviewer

Company Size: 51-200 employees

Industry: Airlines/Aviation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Customer support

1.0

Functionality

2.0

March 2019

Exterro Review

Pros

I do like how you can tag and batch documents in the review portal and do rolling production.

Cons

It is confusing and there are lots of updates that seem to upset the flow and functionality. Customer service is difficult to understand, and more often than not I walk away with more questions than answers. Also, we have attempted to get onsite training directly from Exterro for our office and have been turned down repeatedly for various reasons.

May 2019

Tanya from University of Colorado

Verified Reviewer

Company Size: 10,000+ employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Pros and Cons

We have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources.

Pros

I really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient.

Cons

The UI isn’t the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations.

February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Legal hold, ECM

Excellent.

Pros

Consistent view and use across platform.

Cons

No major issues. When I find something the software doesn't do, they will review and often add it to their next upgrade.

May 2019

Laura from Allergan plc

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

May 2019

Exterro Legal Hold Review

Pros

Once a template is created for a matter, it is very efficient to issue Legal Holds to the Custodians. When multiple lawsuits are filed.

Cons

There is no back button feature. For example: when updating a template to add new or custodians you can search by cost center add the custodians, then you have to redo the search from a blank form rather than going back to input a different cost center. This also, happens during the creation of the template as well.