About GhostPractice

GhostPractice is a law practice management solution, which enables legal firms to streamline trust accounting, bank reconciliation, time tracking and other administrative processes. Professionals can match and compare bank statements and generate reports on debt recovery status and debtor summary statements.

Key features of GhostPractice include general ledger, customizable reports, case management and audit logs. Businesses can create mailing lists for email marketing campaigns and store information related to cases, clients, tasks, documents, billing and accounting in a centralized repository. Additionally, administrators can track time or costs for each task, import data in bulk and manage contacts individually or based on groups.

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10 Reviews of GhostPractice

Average User Ratings

Overall

4.9 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

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January 2021

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Jonathon from The Law Society of Upper Canada - Coach and Advisor Network for Lawyers and Paralegals

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Does what it says it does on the box!

We are very happy with GhostPractice. Simple. It is a tool that reliably works, allows us to get on with our job and gets out of the way. What more do you want?

Pros

What I like most about GhostPractice is that it does what it is supposed to do without any drama. Most of the practice management software packages sell themselves on enhancing efficiency. But GhostPractice is the first one that we have encountered that does that - no fuss, no muss. I also have to add that our experience with installation, data migration, training, support, etc., has been great. Again, no fuss, no muss.

Cons

If GhostPractice has any weak points or areas where it could improve, I would identify the GUI as something that some users may find a little off-putting, simply because it seems a little out-of-date. A bit of a face-lift wouldn't go amiss but it works fine as-is. I would also add that the terminology that is sometimes used in GhostPractice belies its developmental origins in South Africa; they could work on being more market-neutral in that regard. Finally, perhaps a slightly better/tighter integration with Outlook. Again, GhostPractice works well with Microsoft but making it even more seamless would be great.

Reasons for Choosing GhostPractice

It works. It's powerful. It's stable. It gets out of the way.

Reasons for Switching to GhostPractice

Amicus Attorney and its successor AbacusLaw were nothing short of 'drama queens'. They did not perform as promised, required constant escalation of support and generally speaking did a marvellous job of enhancing INefficiency.

February 2021

Jamie-Lyn from Monteith Ritsma Phillips

Verified Reviewer

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Excellent Support Team!

Our integration week occurred during the first COVID lockdown in Ontario, so we probably weren't a typical install. It made things a little harder to get staff to adapt to the software, but I think now that we are up and running and almost a year into things, the staff are adapting well. Their support and training teams have been a huge asset to us when we've run into issues.

Pros

The ease of finding information and being able to generate reports instantaneously. Having used previous software where it would take almost a day to generate some reports, this is a huge timesaver. It is also nice to have a place to save all of our file documentation and have it at the tip of our fingertips instead of pulling a paper file. The GhostPractice integration with Conveyancer/Unity is also a huge asset. Not having to manually enter the dockets is a huge timesaver, especially with our busy real estate practice.

Cons

There are a few features we would like to see improved. 1. The ability to save PDFs directly to a file instead of having to save them to a folder on the computer first. 2. The ability to have the file owner automatically designated as the split fee earner on the file (with the ability to change this if need be).

Reasons for Choosing GhostPractice

The number one factor for us was their support. We were also impressed by how seamlessly they could carry over our information from PCLaw, and their price point. It was also an all-in-one solution - It manages the back end and the front end of our business. They are also based here in Canada, which was a plus.

Reasons for Switching to GhostPractice

We wanted an all-in-one system that allowed us to capture the file electronically; track time; and handle the back-end bookkeeping.

January 2021

Dawn from Westaway Law Group

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2021

GhostPractice

GhostPractice allows our local account clerk, as well as our Controller, to create all necessary monthly and yearly reports from one application. We find that GP does what is needed for a small to mid-sized firm.

Pros

The primary consideration was lawyers' ability to efficiently keep track of their daily time dockets. This need was easily met by GP. On the accounting side, GP provided the ability to create monthly invoices directly from the GP platform. Other options necessitated purchase and integration of additional software applications in order to manage docketing, billing, and day-to-day accounting processes.

Cons

On the billing side, it would be extremely helpful to have the ability to move multiple dockets from one matter to another. (Currently, this can only be completed by moving one docket at a time.) From the timekeeper's vantage point, it would be great for each to be able to access a monthly calendar view (not a list) of progress towards monthly and quarterly billing goals. (This is a function of PCLaw that is greatly missed!)

Reasons for Choosing GhostPractice

Other products were not comprehensive in that they did not provide timekeeping, billing, and day-to-day accounting functionality. GhostPractice is an all-in-one package with the month- and year-end capabilities required for our Controller's monthly and yearly reporting.

Reasons for Switching to GhostPractice

With each upgrade, the PCLaw application became increasingly unstable, and their support team was unable to resolve the issues. Our timekeepers were losing hours of billable time as a result of dockets not being saved. This was a software issue, not a timekeeper issue, as it was able to be reproduced by any given user at any time. GP provided a transition plan that suited our time frame and user requirements.

May 2021

Siphe from SubTeria Designs

Company Size: 2-10 employees

Industry: Graphic Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2021

Five Stars!

I like how everything is in one place so I do not have to switch software to get a job done. That really gives me time to live my life because I have a buddy I can count on. I am always on the go so the mobile version is just as rewarding to work with. Big thumbs up to the team that helped make this come to life!

Pros

It really saves time and it lifts a heavy load off my shoulders.

Cons

I am a very skeptical person so this is more of a safety concern than a negative, but just worried that my data is not secured in enough.

February 2021

Barbara from McNally Gervan LLP

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Former user of GhostPractice involved in implementation to a team of 30 users

I am no longer with the firm that I was with when we converted from PCLaw to GhostPractice but during the implementation phase and the rollout I found the entire team at GhostPractice so accommodating and willing to follow my strategy for extensive training before roll out and also allowed me to do a full validation of the data once converted from PCLaw to ensure 100% accuracy matter by matter.

Pros

The fact that it was a full practice management tool that prompted users to docket time whenever they performed a function such as a letter, e-mail, telephone call etc. There was one place to go to find everything relating to the matter and from a lawyers perspective when they were working on a matter or discussing things with a client they could see all the financial detail on the files and whether there was outstanding accounts receivable, whether there was a retainer in place and what the current level of WIP and outstanding disbursements were.

Cons

Certain reports that our team was used to having could not be obtained from the stock reports but the Ghostpractice Team were very responsive in being willing to recreate the type of report that we wanted.

Reasons for Choosing GhostPractice

There was no upfront costs with GhostPractice. We paid only once we started using it and then it was on a per user, per month fee for licensing.

Reasons for Switching to GhostPractice

PCLaw was continually crashing with multiple users logged in, did not have an integration with matter management and support from Lexis Nexis was less than satisfactory. You would sometimes wait days to have a technician call back and then often the issue would have to be elevated to a higher level of technician and you would wait several more days for them to call you back.

January 2021

Melissa from Wards Lawyers PC

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

GhostPractice Review

Our overall experience has been excellent, from onboarding to implementation to everyday use. The team at GP has been alongside us each step of the way, providing support and guidance. We worked closely together to plan the transition, which went very smoothly. Once the migration was complete, the team provided hands on support (on site) to help our team get comfortable and used to the new processes. We are confident that we would not have received this level of support from any other company. Since then, we have continued to be impressed by GP. Not only with respect to our day-to-day use of the program, but with the team's receptiveness to our feedback. Suggestions for improvements are not dismissed and have been addressed. We have seen updates specifically adopt suggestions made or address concerns identified. The team at GP is truly committed to continually improving their product.

Pros

Definitely access to information. At any time information about the Firm's performance is available and easy to find, as is information about each user's performance. Reporting options are endless. Being new to document management software, we are also very keen on the level of oversight we now have over our files. Management of the workflow is transparent and easy to manage. Utilizing tasks is key. At any time, anyone can now review a file, understand its' status and next steps (and who is responsible for those steps).

Cons

Not necessarily a con, but something to consider - everyone has to be open to the change. As with any software change, we have had to let go of our "old ways" and be open to new (and better) approaches. Everything that our old software does, GP does (but better!), it just may be in a different place or called something slightly different. Getting everyone to buy in to the change in advance is essential to a smooth transition. From a practical standpoint, the level of customization can have its' drawbacks. While it is wonderful to be able to have endless number of departments, each customized to the workflow of that department (in terms of folder structure, event sets, etc.), it does make reporting more difficult. Multiple reports need to be generated to see overall data. For example, you may create several different departments for your Family Law practice, based on the nature of the file (i.e., negotiations vs. collaborative vs. Court). While this optimizes the workflow/document management end of GP, by doing so you have now created the need to run multiple reports to see the overall performance of your Family Law practice.

Reasons for Choosing GhostPractice

For us, it came down to customer service. While we were extremely impressed with what GP had to offer in terms of functionality, ease of use, etc., it was the one-on-one approach and level of support offered, which was apparent from day one, that really tipped the scales in their favour.

Reasons for Switching to GhostPractice

We made the decision to make the move to GP from another accounting software package. Not only were we dissatisfied with the functionality that our existing software provided, we wished to adopt a complete document management approach. We were well engrained with our existing software; having used it for nearly 15 years. But it was time for a change. Our Firm has grown expeditiously over the years and we have learned that utilizing the right technology is a key to success.

January 2021

Cristina from Agueci Calabretta

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

GP User

GP has assisted in our ability to track significant milestones and enables us to obtain customized reports to assist in our reporting to our financial institutional clients. The GP deployment team is second to none. Our firm is very resistant to change and the GP team was extremely patient and accommodating. I am unsure if we could have had a successful roll out if not for the support provided by GP.

Pros

The software is extremely intuitive and very customizable. The interface is easy to navigate and train staff to use.

Cons

As a debt litigation firm, some of the functionalities could not be specifically tailored to our needs. This is not unusual for pre-programmed software; however, the GP team worked with our firm to strategize how to use other functions for our required needs.

Reasons for Choosing GhostPractice

The IT support and GP deployment team; along with several of the customizations, is really why this software was selected. Additionally, our firm also uses ACL and the integration between the two programs was a selling point. Finally, GP allows our firm to house the data, it is not saved on a cloud. This is a phenomenal security feature allowing our office to conform with our institutional client's security requirements.

January 2021

Matthias from Duensing Law

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Ghostpractice review

I use Ghostpractice for accounting and document management. I am very happy with the product and the customer service. In fact, I have recommended GP to other lawyers.

Pros

I love Ghostpractice's UI. It is easy to use and the customer service is outstanding. I have used GP for over a year and it has never crashed.

Cons

As with any new software, you have to familiarize yourself with its functions and how to find them. Once you did that, it is easy to use.

Reasons for Choosing GhostPractice

Cosmolex is based in the US and is cloud-based. As such, it has certain limitations in functionality and privacy. It is important for me that I have control over the data.

Reasons for Switching to GhostPractice

PCLaw is outdated and kept crashing.

January 2021

Kirstan from Kawaguchi Krajden LLP

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2021

A great combination of Practice Management and Accounting software with an outstanding support team

I would say that my overall experience with Ghost Practice has been positive. I cannot say enough about the team of training and support people they have who are always there to help.

Pros

Ghost Practice is a great combination of Practice Management Software and Accounting Software. I like that our users can seamlessly access their files and docket simultaneously. The software is incredibly user friendly and for any user difficulties Ghost Practice has a support team just a quick call or email away. The support team is highly responsive, knowledgeable, and friendly. Additionally, as the Firm Administrator I really appreciate the customization that Ghost Practice provides. A great example of this are the Custom Fields that can be created and added to files. These Custom Fields can be used by businesses to track any specific deadlines on files or even to maintain checklists of tasks to do with specific file procedures. Custom Reports can be easily and quickly created by users on the software pulling custom fields, relevant file data, or even financial data into reports that can then be saved and run at any time. Having used other Practice Management softwares where you could only access or work on one file at a time, I find it extremely convenient that myself and other users can have multiple files open to work on simultaneously. This allows us to keep the file we are currently working on open while we tend to a question on another file. There are so many ways Ghost Practice makes these financial processes and reporting easy and user friendly including their many reports which you can pull at any moment to study the current financial status of your business.

Cons

When I initially started using Ghost Practice there were some things I felt were missing from the software, but with the trainer and support team’s help I was able to incorporate the things I was looking for in other ways with the tools provided in Ghost Practice. Additionally, there has been times where our team has come across small bugs in the software, but the support team is always available and responsive and ready to assist. Ghost Practice keeps a log of items requested by firms to be added to the software that it will propose for future updates as well, which I really appreciate.

January 2021

Josie from Law Studio Professional Corporation

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Solid Software

Maintaining the firm's information in one complete software. The training and support staff have been fantastic. Always will to help especially someone who has had to take over immediately and learn the software. I always felt like I could call no matter how long it takes me to grasp.

Pros

The financial side of the software is great. It is somewhat cumbersome to learn but fine when you use it extensively. I like that you have file management and financial management in one software. It is reliable.

Cons

The file management side requires a viewing screen to view emails and other documents instead of having to open each one. It needs a reminder for key dates. The financial side is a bit too restrictive in that you cannot simply delete something that was not done correctly rather you have do a negative transaction in order to correct a simple error.

Reasons for Switching to GhostPractice

Bad experience with Amicus Attorney.