Jotform

RATING:

4.61

(1163)

About Jotform

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotfo...

Jotform Pricing

The starter plan is free with 100 form submissions per month that can be stretched to 200 on the free plan. If you need more submissions the price starts from $24/month, with a discount for yearly payments. Bronze - $24/month Silver - $29/month Gold - $79/month

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Available

Create gorgeous forms without needing to know how to design.
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Jotform Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 1,133 reviews

Ron

Company size: 201 - 500 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

Jotform Review

User Profile

Deepak

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2022

A true Form Builder

Pros

We have used Jotforms to build forms and to manage the data which is collected from those forms. I wanted to create a contact form for my website, but I didn't want to use a clunky interface like the one that Wordpress offers. I found JotForm and it was a great experience. It has a clean interface, and it worked perfectly. I highly recommend it.

Cons

Sometimes we get spam records from the form, when it is applied publicly on the website. Also sometimes email sending gets us into issues.

Response from Jotform

Hello Deepak, Thank you so much for taking the time to provide feedback. We are so delighted that you give us a positive rating for our service as we strive to provide just that for all our customers. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Replied January 2023

Beckie

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

JotForm Fan

I have had a great experience with JotForm and use them for several work related projects

Pros

I liked the ease of creating surveys and posting the code on our website - they are easy to customize with our color scheme and logo providing a professional look to our surveys. They are also easy to auto-populate into google suite and other products.

Cons

I haven't found anything that is considered a con at this point.

Reasons for choosing Jotform

They provided a lot more customization options and could integrate with our website.

Response from Jotform

Hello Beckie, Thank you so much for the excellent rating and positive feedback. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Replied December 2022

Heather

Company size: 1 employee

Industry: Mental Health Care

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

December 2022

HIPAA compliance not worth the price

Customer support was lackluster. It took them over 2 months to figure out why I kept receiving an error and I was a gold level customer.

Pros

The free trial made the software seem appealing, however only the gold level and up allow for HIPAA compliance.

Cons

HIPAA compliance felt like a bait-and-switch in terms of cost.

Tim

Verified reviewer

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2022

A great transition from manual to digital

Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course we've tweaked the forms in order to make the experience smoother for our team. It is quite easy to learn, and we've even added in some computations in the forms, and it's been really helpful. It does take a while to figure out the approval feature, but once you've overcome that hurdle, it gets easier. I particularly like the fact that we can customize it just enough so it doesn't look like Google Forms or Microsoft Forms.

Pros

We use Jotform for leave applications and petty cash requests in our small team. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. Jotform helped streamline all those. I like the feature that allows people to sign in the digital forms. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. It then gives us a PDF report after.

Cons

The free version is quite generous, allowing you to use the useful features of the app. I do find the pricing a bit expensive. It start from free and then suddenly jumps to 34 USD.

Reasons for choosing Jotform

Jotform's free tier is quite generous and had the ability to capture signatures. Both two may have a much cheaper option, but since we aren't a heavy user of forms, we opted for the best free tier.

Reasons for switching to Jotform

Jotform had the ability to sign forms. It also had more field features like computations, and also had the feature of exporting the form as a customized PDF report. We still use Microsoft Forms internally for some functions like our HR Tests.

Response from Jotform

Hello Tim, Thank you so much for the positive review. Please don't hesitate to get in touch with us at https://www.jotform.com/contact if you need help with your form.

Replied October 2022

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