Lateral
About Lateral
Lateral Pricing
Starting price:
£50.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Legal Software
Most Helpful Reviews for Lateral
4 Reviews
Carole
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great Product
Lateral took the time to fully understand our business (providing debt recovery for a number of commercial clients) and wrote a bespoke system around our requirements, suggesting many enhancements that we had not considered. We ended up with an extremely secure system that delivers vastly more than we originally asked for. The Lateral team are great to work with, are friendly and approachable and have a strong 'can do' ethos to anything that we challenge them with.
PROSI'm impressed that the system is highly intuitive and user friendly so has required minimal staff training. i like that we now have a fully automated debt recovery case management system which is importantly fully PCI DSS compliant so staff do not have to see or take payments and which credits payments to cases in real time. Lateral have password (or date of birth) protected all of our automated communications to help protect us from GDPR breaches and an added benefit of that is that we can see when a debtor has opened either an SMS or email, so no more ‘I didn’t receive that bill, letter etc’ excuses! And it's probably the automation that I like the most about the system as I can not stress enough the time saved and efficiency gained from this automation plus we have seen an immediate increase in debtor engagement from the automated communications and webforms. The automation has meant that painstaking tedious manual processes have been negated allowing staff resource to be concentrated on our more challenging cases.
CONSI can really only think of 1 extremely minor cosmetic criticism that I don't like on the system which is that the drop down items are not in alphabetical order. Anything else we have not liked or have requested has been altered or developed as the Lateral team is extremely knowledgeable, approachable and always looking at ways to improve their product to enable us to work in a smarter and more efficient manner.
Reason for choosing Lateral
We decided on Lateral Technology Limited following a very impressive and professional demonstration at which everything we asked if the system could do was met with a resounding and confident ‘Yes’ reply! This coupled with an extremely competitive and affordable price had us sold. Lateral took the time to fully understand our business and wrote a bespoke system around our requirements, suggesting many enhancements that we had not considered. We ended up with an extremely secure system that delivers vastly more than we originally asked for.
Vendor Response
Hello Carole, thank you so much for your exceedingly informative 5* review. It's great to hear that we're serving our clients needs so well! I'm so happy to hear you find our team to have a 'can-do' approach. That is something I hope we continue to provide to you long into the future! Ian McManus, CEO
Replied June 2022
Candis
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Local Government user
My experience with Lateral has been great. Since starting to use Lateral it has made a huge impact on the efficiency of our work. I cannot fault the support we have been given around tailoring the system for our needs as well as the ongoing support.
PROSThe thing I like the most about the software is how flexible it is and how quick and easy it is to make changes as our services and processes change.
CONSI honestly can't think of anything I don't like about the software!
Reason for choosing Lateral
The flexibility that Lateral offers.
Reasons for switching to Lateral
As the number of our cases were continuing to increase the software and system was no longer suitable for our needs.
Vendor Response
Hi Candis, thank you for your kind and generous review of our software. The flexibility of our platform along with our great support team are aspects of our business we pride ourselves on. I look forward to continuing our great working relationship. Thanks for trusting in Lateral Technology! Ian McManus, CEO
Replied June 2022
Wendy
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Lateral Debt Recovery Case Management System
Lateral is an excellent case management system. With the automated process's put into place it saves a lot of manual user time working on the cases so can focus more on the debtors that don't pay. Highly flexible, easy to navigate and looks good!
PROSLateral is a very easy and flexible system to use and the integration from one system to Lateral was a fairly easy process.
CONSFlexibility of what it can do is second to none!
Reason for choosing Lateral
Cost and what it could offer us.
Vendor Response
Hello Wendy, thank you so much for your 5 star review. The ease of use of our software is one of our biggest selling points and we look forward to continuing to invest to keep it flexible and easy to use for you and your team! Thanks again, Ian McManus, CEO
Replied June 2022
Jon
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great product
Excellent
PROSIntegration was simple and received fantastic support throughout. Easy to use system that has saved us time
CONSBuilding workflows used to be quite laggy but this was resolved in the recent update
Vendor Response
Hi Jon, thanks very much for your excellent review of our software. I'm happy to hear that you regard our support as 5* and that the building of workflows has been speeded up now with our latest release. We continue to invest heavily in improvements to our software and hope we continue to save you time with your business processes. Ian McManus, CEO
Replied June 2022