Excellent service

The ability to synch information from CLIO into PrimaFaceie and from PrimaFacie into CLIO. The structure of the individuals address and employment history.

I dont know if my dislikes are my lack experience in using the software.

Great customer service. Very responsibe.

Easy to use interface. Easy to learn. We can prepare applications much faster.

I would like to see more reporting functionality.

It was fantastic at first, but the last year has been a disaster. From their software, billing, admin and customer service, they have slipped.

When I got Primafacie about 4-5 years ago, it was absolutley awesome. As an immigration attorney, it helped me cut down on having to fill out a number of forms to just asking for a questionnaire and having the info merged into the form. However, things have changed there. Ownership has decided not to focus so much on the software and it shows. I've had to input the same info over and over again, and when it prints out, the info is lost. My last few cases, I've had to go back to downloading forms from uscis to make sure everything was done right. I've had forms rejected by uscis which is unacceptable. If that wasn't enough, I get this huge bill from them. I thought that they were automatically taking out money each month, but for whatever reason, they weren't for almost a year. Who does that? I wish they get their acts together. I've moved on to a different immigration software, but it's really sad for me to leave prima because they had something great once and lost their focus.

The software doesn't merge info from questionnaires to forms accurately. I've had to start using a different immigration software.

It is intuitive and easy to work with it.

Lots of information does not populate into the form.