--- title: "ProLaw Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ProLaw. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ProLaw is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/prolaw-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [ProLaw](https://www.softwareadvice.com/legal/prolaw-profile/) / ProLaw Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/prolaw-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/prolaw-profile/alternatives/) # ProLaw User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 3.5/5 - Value for money: 3.4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 16 reviews (33%) - 4 stars: 15 reviews (31%) - 3 stars: 9 reviews (19%) - 2 stars: 3 reviews (6%) - 1 star: 5 reviews (10%) ### Most mentioned cons - Sometimes there are difficulties transferring documents from my desktop to pro law ## ProLaw customer reviews Showing reviews 1-25 of 48 (page 1). ### ProLaw: A Billing Specialist's Review - Overall rating: 5/5 - Reviewer: Regina A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Prolaw everyday for accounting purposes mainly. Strong financial controls and reporting, moderate usability, and excellent integration between billing, accounting, and case management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Hovering over toolbar symbols/icons in ProLaw displays the function name, which can save a lot of frustration when you're learning the system or working in multiple modules. For example, if you're trying to access the Ledger instead of the Journal, hovering over the icons can quickly confirm you're selecting the correct function without having to click through multiple screens #### Cons While ProLaw is a powerful platform, there are times when certain actions can cause the application to freeze or become unresponsive. When this happens, the only solution is often to open Windows Task Manager, end the ProLaw process, and log back into the system. Although it doesn't occur constantly, these interruptions can be frustrating and disruptive, especially when working against billing deadlines or managing multiple tasks. --- ### Great vision for a converged legal platform, but clearly under-resourced - Overall rating: 4/5 - Reviewer: Darrington B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great. If you have good IT support, It's great. If not, well... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort. ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Are not held hostage by all the problems inherent with software-as-a-service solutions. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. The Staff at ProLaw is friendly and helpful. They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals. #### Cons ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something we worked on in collage", referring to the events tree and the clunky custom tabs. There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare. this causes almost every interaction to begin on the wrong foot, and long complicated interactions to be a nightmare for all parties involved. There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies. Off-shore outsourcing of Professional Services. #### Reasons for choosing ProLaw Everything else we saw focused on a single core-competency. ProLaw was the only jack-of-all-trades, stood up on a accessible technology stack, and had a lot of the "DNA" of Legal Files. We could see the vision, and knew we could figure out any problems by leaning on the broader community. being on-prem was a huge consideration as we had just invested heavily in a private cloud, and security/privacy concerns were central. #### Reasons for switching to ProLaw Legal Files was clearly moving away from on-prem solutions and focusing on other markets. Combined with limited support and expensive licensing changes. It was clear that Legal Files no longer sought our business. --- ### Best Value - Overall rating: 4/5 - Reviewer: Terri S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, using ProLaw is a much better option than just a document management software like Worldox or iManage. We essentially have digital files that we can access at any time from anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros After 5 plus years, I still believe ProLaw is the best practice management software out there. Using ProLaw has allowed our firm to become as paperless as a law firm can be. #### Cons I wish there was more flexibility in the fields and format and the reporting feature still needs work. --- ### Constantine Hadjipateras - Overall rating: 5/5 - Reviewer: Constantine H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers case management tools such as time and expense tracking and tools relating to the substance of the litigation in the same place. #### Cons It can be difficult to navigate and takes time to become profficient in learning how to use its many features. --- ### Opinions on Prolaw - Overall rating: 4/5 - Reviewer: Cy N. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its been pretty solid. We can get the job done and we manage to get through the issues when they come up. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall Prolaw is a nice piece of software. There are very few packages out there that integrate front office and back office. Particularly for accounting. Its a one-stop shop for us. #### Cons There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy, however, a lawyer could care less. The user interface needs to meet the needs of a modern practice like ours. Regarding the customer service issue, we have noticed real improvements over the last 6-9 months. The quality of care and the talent has changed remarkably. We are very grateful for that. We ask that [Sensitive content hidden] continue to make sure there are always enough technicians and resources for their technicians to make sure the client always gets a speedy resolution when possible and always feels like they are good hands and not forgotten about throughout the lifecycle of a more challenging trouble call. On the second issue with the interface, we can only hope that [Sensitive content hidden] is fired up about making significant modernizing improvements to the front-end interface and building out the web and mobile apps to offer as much functionality as possible. I would recommend that [Sensitive content hidden] spends some time reaching our to their customers on a more regular basis, particularly their long term customers to get feedback on how the product is working. The users should drive the direction of the product --- ### No software is perfect, but there are a few things with ProLaw that should be addressed more quickly - Overall rating: 4/5 - Reviewer: Johnston C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros 1) Easy to use and understand the flow of data (but see con #1) 2) General customer support has good turn around times (but see con #4) 3) Ability to write your own MSSRS reports (if you know SQL programming language! NOT easy to learn) #### Cons I should pre-phrase this by saying that we are on an older version of ProLaw. 1) Regularly has hiccups where we have to shut it down and reopen it to make it work properly - for simple things like invoice postings. (May be fixed on newer version) 2) Has problems that can't be fixed so we have to come up with some workaround such as comparison reports and then from those results making manual journal entries. (May be fixed on newer version) 3) Background tables get out of sync more often than we'd like requiring contact with Customer Support to fix (I'm told is fixed on a newer version) 4) Simple changes to reports are now "billable services" so it can get expensive. (Unlikely to be different on the newer versions) 4) Font size is too small for some users and is unchangeable (No changes on newer version) 5) Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't. --- ### I've used Prolaw since '99 - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms. West ruined that. I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Everything. Prolaw does it all. The accounting function is the best I have seen, better than QBs, CosmoLex, etc. The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions. You don't have to upgrade if you don't want to, no monthly fees, I stopped paying the annual fee after a few years because it wasn't worth it. Just pay the upgrade fee if and when you ever need to upgrade. #### Cons Since purchased by West a while ago, the customer service has become non-existent, in all honesty it is a detraction. Your IT people will have to train West's IT people. They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning. But once you master the software, it is worth it! #### Reasons for choosing ProLaw In 1999: cost, customer service, functionality, back and front office for small firms. #### Reasons for switching to ProLaw In 1999, cost. --- ### An Upgrade that Went Way Back. - Overall rating: 1/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I would not recommend this for use in any law firm. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros There's not anything I can think of that I have a positive comment to provide on Prolaw. #### Cons Everything is technologically backwards from the older version we had previously. There's far more data input on the user, which is time consuming, the software doesn't open consistently from the toolbar shortcut, it doesn't consistently use tab or enter for saving, it's varies depending on what you are doing. It's an "upgrade" that went back to technology from the late 1990s. Very poor product. --- ### All in one gets the job done - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We remain with ProLaw because it is highly customizable and offers the best value for a firm our size. We continue to exploit every feature it offers, sometimes even beyond that for which it was designed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best feature of ProLaw is only having to learn one program. We use it for our document management, case management and deadline management. That translates into a time savings and shorter learning curve for new hires since we are only training on one piece of software. #### Cons It is buggy, you have to live with the bugs for years until you can determine that the newest release of the product has been thoroughly vetted before adopting it to solve old issues. When updates come out there are invariably new bugs introduced. --- ### Old school but simple - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that Prolaw is straightforward and easy to use. It makes organization of a litigation file easy and things are easy to find quickly. #### Cons It is very old school looking- looks like it was made in 2004. It is buggy at times and gets hung up on certain routine tasks. --- ### Prolaw was wonderful, but then they UPGRADED now it runs slow and doesn't play well with the other programs that we use - Overall rating: 3/5 - Reviewer: Brandie T. - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Earlier versions of Prolaw were great - - before their latest updates. Now it it really a pain there are functions that require you to basically -- go around the block to cross the street! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros online file management program is awesome. just like having a paper file with everything in its place. #### Cons Following their latest updates, it is slow to start and causes other programs to freeze up or not work at all. By other programs, I mean things you need, like Word and Outlook --- ### Makes my job easier - Overall rating: 5/5 - Reviewer: Ambyr S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Love how it auto populates my documents and keeps my matters all in one place. #### Cons Sometimes there are difficulties transferring documents from my desktop to pro law --- ### Excellent all around product - Overall rating: 5/5 - Reviewer: Sean S. - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered ProLaw is an excellent tool to bring all facets of a law firm under one system. Coming from large corporations it was amazing to me to find that there are companies utilizing multiple non-integrated platforms to run their business. Switching to ProLaw has now given us the ability to use a single platform to run every segment of our business. It provides management reporting that allows us to make sound business decisions and provide exemplary customer service to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It contains every user function you can thing of. ProLaw provides initial setup and training so that your business and you SOP's are incorporated into the set up. It can save you magnitudes of time. ProLaw offers classes, and can do custom work to your system. ProLaw has partnered with many certified third party vendors to provide additional functions to ProLaw or services to make ProLaw cloud based. ProLaw has fully automated credit card processing through a third party vendor, Clientpay. #### Cons It contains every user function you can thing of. Creating SQL advanced reports is difficult. --- ### ProLaw not worth the money - Overall rating: 2/5 - Reviewer: Charles C. - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered VERY unsatisfactory.. would NOT advise anyone use this Frankenstein collection of poorly coded modules. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Many features promised. Competent support staff #### Cons Navigation, utility, lack of compatibility / comparability restrictions, numerous bugs / errors that have yet to be addressed. Overall software is an utter shambles of committee designed modules that integrate poorly, bugs and errors are numerous and fixes take forever. It has caused staff to quit and has adversely affected the over functioning of our offices. --- ### Prolaw Review - Overall rating: 4/5 - Reviewer: Lysa S. - Industry: Law Practice - Product usage: Used unspecified for more than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros The product is an all in one solution which makes my job easier #### Cons Training - The online courses have terrible moderators --- ### I captured more hours of work - Overall rating: 5/5 - Reviewer: Adam W. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros This program is so much better than our prior software. We are capturing more hours and collecting more money. #### Cons Sometimes the help menus and customer support are not as good as they should be. The program can be hard to learn. --- ### Prolaw onsite review - Overall rating: 3/5 - Reviewer: Dan M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it took a long time to get everything running properly and our reports created to our satisfaction, but the lack of a cloud solution during the pandemic had us looking elsewhere #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros customizability of reports and ability to look at database directly #### Cons data for allocations gets overwritten/deleted prolaw protal was completely different from prolaw desktop onsite software #### Reasons for choosing ProLaw data base was SQL and ability to develop reports already knew the company as they also had Legal vision, but it went EOL (and is not on the list of products to select from) #### Reasons for switching to ProLaw Legal vision was EOL and prolaw was the replacement software also the best of the software considered at the time --- ### Amazing Feature, but difficult and time consuming execution - Overall rating: 2/5 - Reviewer: Mellissa W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did not like using ProLaw at all. I waisted way to much time on admin work managing the files in ProLaw. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The features of ProLaw were great, the docketing and deadline calculator options are far better then any other software I have used. #### Cons Profiling items to the case is time consuming. You are limited on how to set up your folders. If you practice more than one area of law, the lack of customization is very restricting. --- ### ProLaw 2017.1 - Overall rating: 4/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ProLaw is all you'll need for your legal practice. Easy to use and functionality is superb. The interface is easy to read, making it easy to use. I was able to navigate the application pretty easily with limited training. Having an all in one system, allows the firm to have access to front and back office information with a few clicks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have the capability to run a report for client information at your fingertips is what I like most. This allows the firm to keep up with their clients and allows you to follow-up with running a simple report #### Cons Profiling documents seem to have gone backwards. The process to profile a document takes longer than the old platform. It's easier to just open the matter you'd like to save to and drag and drop. Also, report writing is such a process, it forces you to have ProLaw complete most of the report writing tasks. #### Reasons for choosing ProLaw Having one database was the one thing that really stood out from the others back in 2012. #### Reasons for switching to ProLaw Company was going out of business. --- ### Stability over feature rich! - Overall rating: 4/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What features they do implement work great! #### Cons Seem to be behind when it comes to new and exciting features compared to others. --- ### ProLaw is the best comprehensive legal management software I have used. - Overall rating: 5/5 - Reviewer: Thomas R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been excellent and greatly simplified numerous aspects of our practice #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration of document management, billing and back office financial management. #### Cons It takes time to become familiar with all the features and uses. #### Reasons for choosing ProLaw The other products did not allow of integration of all the aspects of our practice. --- ### 2017 Downgrade is apalling - Overall rating: 1/5 - Reviewer: Michael B. - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Very poor system for tracking address/contact changes over time. The ease of data entry sometimes makes it too easy to inadvertently overtype. Bizarre Contacts display system of First Middle Last, without an option for Last, First Middle, even as Matters display only by Last, First Middle. Building search queries requires significant technical knowledge and cannot be done by even seasoned users. Interface is not intuitive. Some symbols are used for multiple functions. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Documents can be displayed in a number of organizational ways as fits the user's preference/needs. #### Cons Getting those documents tagged and into Prolaw is a nightmare. Previous "Profiling" function allowed for filing an email attachment only. That's gone. Now you either have to separate the attachment from the email or click through the email to get to the attachment once it is in Prolaw. Previous "Profiling" function allowed user to easily switch and mix between keyboard and mouse driven-commands. (Such as clicking on a data field and then easily typing "pl + tab" for a Pleading rather than using the drop-down menu with the mouse.) Now the user is forced to use the drop down menu. The size of the "Profiling" work box cannot be adjusted or customized as it previously could be. So when Prolaw displays a useless column between to helpful columns, the user must scroll to get to the helpful information. They also added a pagination system which makes scrolling very tedious. --- ### Easy to use and practical. - Overall rating: 5/5 - Reviewer: Alice N. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's search capabilities, the multiple things that can be managed in one software. The auto spell complete feature. #### Cons We might have an older version - but I think the look appearance overall should be more modern. Maybe easier accessibility from feature to feature instead of having to go to the main page each time - maybe you can always have a quick menu option no matter what you are currently working on. For example if I'm entering time summaries why do I have to minimize each window to get to the main dialog box with the main menu as opposed to having the option to go to contacts right on the toolbar that I have while working on time summaries. Even having a tab feature such as web browsers do - to make multi tasking easier. --- ### Last update GIANT step BACKWARD - Overall rating: 1/5 - Reviewer: Diana S. - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered In prior version, when saving an email, for example, if the client/matter number was referenced in the subject, saving the email automatically populated the client/matter number and the email was recognized as such. After the most current update, ALL fields on EVERY document must be entered in order to save or create a new document. This means users are required to enter several times MORE keystrokes than in prior version to accomplish the same tasks. HUGE step backward. VERY time-consuming and frustratingly inefficient. Lord, strike me with a nasty case of pimples if I EVER complain about I-Manage again! #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Drag and drop email saving - except the latest update defaults to attached doc/attached doc class/event. #### Cons Last update completely reversed the ease and efficiency of prior version. ALL document saving requires that ALL information be entered on EVERY document saved. Client/matter numbers are required, as are ALL info fields for each doc saved. Some of this was auto-populated in prior version. Current version takes users TWICE as long to save docs. --- ### Stay Current - Overall rating: 4/5 - Reviewer: Marc N. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy during the initial decade.......now on the verge of discontinuing our use and changing vendors. Will decide in the next 6 months if we're leaving ProLaw. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of use for most features. Front office much better than back office. #### Cons ProLaw is not staying current with programming for electronic billing. Larger institutions are migrating to LEDES format and ProLaw is way behind in its programming for same. Users should not have to subscribe to eBilling to accommodate these invoicing requirements. Very disappointed and on the cusp of changing software providers. Please get up to speed! ## More reviews [Next reviews](https://www.softwareadvice.com/legal/prolaw-profile/reviews/?page=2) --- ProLaw Reviews, Pros and Cons - 2026 Software Advice