Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't.

Billing descriptors are limited so you have to generalize to find what fits.

Love how it auto populates my documents and keeps my matters all in one place.

Users should not have to subscribe to eBilling to accommodate these invoicing requirements. Very disappointed and on the  cusp of changing software providers.

There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies. Off-shore outsourcing of Professional Services.

Too many to list:  tiny font, each additional feature is an upgrade in cost, limited reporting, customer service is a nightmare.

Very user friendly, makes it easy to learn and integrates well with all other programs that we currently use.

We remain with ProLaw because it is highly customizable and offers the best value for a firm our size.

Our billing is still not working correctly, randomly assigning incorrect rates to matters. Customer service is lousy and doesn't care.

Unlikely to be different on the newer versions). Font size is too small for some users and is unchangeable (No changes on newer version).

It is very slow and can sometimes freeze. This happens when I have too many cases open, which is understandable, but it can get annoying.

Navigation, utility, lack of compatibility / comparability restrictions, numerous bugs / errors that have yet to be addressed.

It was server based - so nobody could login remotely without VPN- that is a silly inconvenience at this point in 2020.

Setting up the document generators is difficult and not always easy to edit. It also times out a lot and loses connection.

Coming from large corporations it was amazing to me to find that there are companies  utilizing multiple non-integrated platforms to run their business.

Overall software is an utter shambles of committee designed modules that integrate poorly,  bugs and errors are numerous and fixes take forever.

They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning.

Great vision for a converged legal platform, but clearly under-resourced.

Easy to use and functionality is superb. The interface is easy to read, making it easy to use.

This program is so much better than our prior software. We are capturing more hours and collecting more money.

I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product.

The best thing about prolaw was the ability to link client files on one main server that can be accessed by multiple users.

It did not play well with others like Word, Excell and Outlook. I had a very difficult time transferring the files over to a new system and the customer service was very poor.

There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare.

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms.

The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions.

I like that the addresses and CMS were easily used to mail merge and to do newsletters. The invoicing was also super easy to use and you are able to capture billable time easily.

I have to say the Cleo support and help section is spectacular and one of the best I've ever come across. They have a clear academy which offers training on specific things you can do in the software.

Clio Manage and Grow have been excellent additions to our practice. We especially love the integrations with other programs that we use.

Lastly, the support staff with Clio is always friendly, proactive, and responsive. If we are ever experiencing a problem with Clio, their support team helps immediately to resolve the issue.

Very good value for money and functionality is great.

Document automation is TERRIBLE and invoicing just means linking to Quickbooks.

Billing is cumbersome and inefficient, lacking in options to suspend printing for those clients who are in collections.

I have reached out to the support team many times for help to figure out how to do something, they have always been helpful and kind.

All are easy to use and save us a lot of time. The mobil app is a great supplement for someone who is in court a lot.

My client started having trouble uploading her documents to me. Assignments went missing, and so deadlines were missed.

It has very robust features and integrations. I love that the document repository is built-in and built into the price.

Thank goodness I didnt cancel my MyCAse subscription and promptly went back.

Clio support confirmed that there is no way to stop this function. The search functions are terrible.

I have recommended this software to several friends and have help to train some of them on the basics while they were feeling it out.

Clio is worth every penny and like having a team of staff when I was just starting out.

I love its workflow and integrations with other platforms. The integrations are virtually seamless.

Clio takes case management to a whole new level. Not only does it help me better organize my files and tasks, but it helps me quickly go between several tasks and files with ease.

There is an enormous amount of ability to customize clients billing and matters. I've never found a software like this one before nor one that allows you so much freedom to make it your own.

I love the ease of use and price. It's very affordable and easy to learn.

Love the ease of use, ability to share invoices with clients through email and the customer support.

Clio has been fast and efficient to use. All of our documents are uploaded with ease, and many of its features are useful.

We have been very pleased with Clio's responsiveness when we need help. They are also interested in our suggestions for changes/new options.

He dedicated the time and attention to hear our needs and we are grateful for his help.

I've had a great experience. The customer support is quick and helpful when needed.

I liked how the IT team literally walked me through the entire set-up/integration. To be 100% honest, they recovered & transferred my crashed billing entries from Timeslips into their system.

Clio is great software that makes entering expenses and time entries very easy. The software is intuitive and functional.

You will never be able to speak with a supervisor. I was extremely displeased with the service and tried cancelling the service a few days after, and they refused to give me a refund.

Almost everything I need to run my law firm can be done directly from Clio. It's incredibly useful and the price is surprisingly affordable.

Super super useful and absolutely necessary to my legal practice. I have two accounts, one for my solo practice and one for a firm I work with.

It is infuriating at times. I realize this sounds stupid, but over time, they add up.

I love how easy it is to correct or edit. I love love love that I can work literally from any location.

The reports are helpful, the integrations are plentiful and the customer support is amazing.

Clio is super easy to use and you can look at all your outstanding bills along with clients who have not paid those bills in one easy place.

Unfortunately a system update eliminated the email plugin and created a new and updated one, which came with flaws that have not been corrected.

It has a clean interface and good organization for cases that require heavy organization, i.e. multiple subfolders that live in the client case folder.

The program is pretty user friendly and the ability to customize it is pretty impressive.

US Dollar

Suitable for midsize and large legal practices, ProLaw by Thomson Reuters Elite helps users to manage the law firm management process. The financial management application automates the time tracking and expense management process and the system also features a mobile solution which allows attorneys to track hours spent on a case remotely.


The invoicing application with ProLaw allows users to print and manage custom invoices. These can be customized based on each case and arrangement and can be formatted to reflect a flat rate or an hourly fee.


The case management module helps attorneys maintain organization and includes a calendar view, reminders and actions to take within a dashboard. This also allows users to store pertinent documents, such as PDFs, Excel spreadsheets, Word documents and more. ProLaw can also interface with Outlook, so that users have access to email integration.


Support is offered through an online portal and via email.



LongDescription

Case Management

Billable Items Tracking

Time Tracking

Trust Accounting

Access Controls/Permissions

Financial Analysis

Contract/License Management

Financial Management

Calendar/Reminder System

Invoice Management

Docket Management

Calendar Management

Conflict Management

Email Tracking

Accounting

Compliance Management

Client Portal

Email Management

Budgeting/Forecasting

Invoice Processing

Alerts/Notifications

Time & Expense Tracking

Built-In Database

Billing & Invoicing

Real Time Reporting

Case Notes

Progress Reports

Billing Rate Management

Built-in Accounting

Records Management

Client Management

Task Management

Legal Case Management

Document Management

Document Generation

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

ProLaw

In Person

Live Online

Webinars

Documentation

Videos

Ranked #1, Clio is the leading law practice management software used by over 150,000 lawyers and with the most 5-star reviews. The only legal software with 1,500+ reviews on Capterra. 

Lawyers can access and manage their work in one central system - with matters, contacts, documents, billing, payments, and everything you need in one place. Schedule a live demo to learn more.


Clio is a cloud-based legal practice management solution suitable for small to large law firms. The platform enables lawfirms and other businesses in the legal industry to track important deadlines, manage client cases and documents, bill clients, and accept payments.

The Clio dashboard displays billable hour targets and goals and and tracks performance based on these measures. Clio Payments allows lawyers to receive payments directly into a client’s trust or an operating account. 

The billing feature allows users to create custom bill plans, manage fee structures, carry out automatic or manual time entry, bill via email, and let clients access information via email or the secure client portal. The document management features include document automation, custom field creation, electronic signature capture and more.

The Clio mobile app for iphone, iPad and Android allows law firm employees carry out client interactions, document management, billable hours tracking, case management and more, from anywhere. The mobile app also offers push notifications and messaging tools to help users stay connected. Clio pricing varies based on whether law firms purchase the Clio Manage app, the Clio Grow app, or the entire Clio Suite. The Clio platform offers integration with over 200 third party software apps including other law practice management software solutions, marketing tools, payment platforms, and more.


File Management

Deadline Management

Document Templates

Tax Management

Electronic Payments

Invoice History

Status Tracking

Staff Calendar

Asset Accounting

Customizable Reports

Document Storage

Activity Tracking

Timer

Sales Pipeline Management

Task Scheduling

SSL Security

Electronic Signature

Credit Card Processing

Communication Management

Document Capture

Customer Database

Customizable Fields

Collaboration Tools

Full Text Search

Accrual Accounting

Data Import/Export

Automatic Billing

For Legal Professionals

Document Classification

Multi-Location

QuickBooks Integration

Contact Management

Audit Trail

Version Control

Project Time Tracking

Lead Management

Multi-Currency

Online Invoicing

Real-Time Data

Two-Factor Authentication

Forms Management

Workflow Management

File Sharing

Activity Dashboard

Reporting & Statistics

Reminders

Invoice Creation

Customer Statements

Customizable Templates

Calendar Sync

Document Review

Receipt Management

Accounting Integration

Document Automation

Interaction Tracking

Expense Tracking

Automatic Backup

Reporting/Analytics

Contact Database

Customizable Forms

Cross Ledger Posting

Summary Reports

Check Writing

Secure Data Storage

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Microsoft Outlook Integration

Court Rules-Based Scheduling

Search/Filter

For Family Law

Bankruptcy Case Management

Mac OS

Web browser (OS agnostic)

Windows 8

Clio pricing per user starts from:
$39/month

ProLaw vs Clio

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