About ActivEngage

ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying experience of customers through guided assistance. Features include lead routing, real-time escalations, automated form fill, reporting and analytics.

ActiveEngage comes with a PreRead feature, which enables sellers to create responses for customer queries before the message is received. It allows agents to manage chat queues, share media files with buyers and provide information through SMS, pay-per-click ads, social media and more. Moreover, supervisors can handle issues such as overbooking, time conflicts or missed appointments. 

ActivEngage offers integration with various third-party applications such as Facebook Messenger, Carfa...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of ActivEngage

Overall rating

5.00 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 3 of 3 results

Do you use this product?Write a review

October 2017

Jason from City Chevrolet

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Awesome Chat Software

Pros

We use Active Engage for our managed chat on our dealer websites and love them. The appointments they set close at 80%.

March 2020

Robert from Stephens

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Perfect for self managed chat

Pros

Easy to use software that was very easy to set up on our site.

Cons

Wish I could customize the chat pop on our site more. Maybe add some kind of offer

April 2017

Todd from BMW

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Dynamic Group with a great product

Activengage provides my company with a Live Chat option. The software is complete and easy to use. Customer services is quick and very knowledgeable.

Pros

Ease of use and customer service

Cons

They are working on getting a high level security clearance.