About Ada

Ada helps businesses create Artificial Intelligence (AI)-enabled chatbots to streamline customer support and communication processes. It offers customization tools, which allows organizations to improve customer engagement using various interactive elements such as emojis, images, in-app video player and more.

Ada includes a chat builder module with drag-and-drop capabilities, which assists professionals with designing custom chatbots using automated replies, multimedia content and A/B testing. It offers a host of features such as compliance management, data encryption, activity tracking and more. Additionally, the predictive suggestions functionality analyses customer needs and interests to provide relevant answers and support cross-selling/upselling opportu...


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Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of Ada

Overall rating

5.00 / 5 stars

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November 2018

Chris from Friends Electric

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

Easiest Chat Platform

The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.

Pros

Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.

Cons

In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.

June 2020

Jason from Edgenuity

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

This is the best and most fun technology that we've implemented for chat deflection and self-help.

Pros

We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.

Cons

There isn't a con I can list at the moment. We've worked very closely with [SENSITIVE CONTENT HIDDEN] from the Ada team to fast track our adoption of their product. They worked very closely with our bot manager to make this a very healthy experience for us. We used the out-of-the-box features to drop Ada into our Help Center. We then expanded into the advanced features to unlock some amazing features, conditional workflows, and variables that have made a world of difference to deliver personalized and meaningful responses to our end-users.

October 2018

Guillermo from Buda.com

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2018

Ada helped us scale without hiring and training new people

Pros

Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.

Cons

It's a software in development, so we missed some features that we thought important, though when we asked for them the team delivered surprisingly quickly.

July 2019

Michael from Uplift, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

July 2019

Ada is AMAZING!

Love love love them!

Pros

Huge fan of Ada. We built out and integrated the Adachatbot to drive call volume down while increasing response times. Managed a customer support transformation with under 30 days from launch to ROI.  Created operational efficiency, reducing average wait times by 50% and increasing chat length by 20%. Their sales team as well as their onboarding team are absolutely the best.

Cons

Setup and actually digging in deep to make this tool work is time consuming, but worth it.