We are providing a service to end customers which couldn't really be provided by humans with the same speed and accuracy. At the same time we are learning so much about the customers, and receiving very useful actionable intelligence by AskSide data nuggets reporting.

AskSid makes it very easy to provide added value to the customers and online shop visitors alike. The learning process is very quick and not only conditioned by the amount of data avaialble. The support and developlment teams are incredibly quick and effective in predicting and implementing cutting edge features.

I haven't figured it out yet. We are still in a honeymonn phase.

AskSid has helped us to communicate on a new way to our customers with chatbot. Their experience has been an added value to set this up.

The fact that the developers are really listening to the end user and are able to make changes on short notice.

It’s always hard to implement new software into existing work procedures. From a management point a view you want all contact moments (phone, mail, AskSid and SwitchSid) into one system. Of course that’s not always possible but real integration would benefit the capabilities.

The time of response was an issue, and now we are taking care of all our customer questions live.

Give us the possibility of know better our customer

Maybe the implementation in our case was a bit noisy because we implemented for different markets at once, but is was no askid fault.

Overall experience is very good. The Co-founders and the team are in one word fantastic. The response time, high level of support, the flexibility, the clear explanation in technical topics and the communication in general makes working with AskSid a true pleasure.

I really like this software for its flexibility to develop more functionality. Next to that the software can Machine learn what makes it easy to add existing knowledge to the database.

The limitations to connect with other software.

We like the Asksid software, as it is very fluent. The help of the AskSid team to set things up and improve along the way is supergood and very valuable.

Cannot name something. We are happy with it.

Esay onboarding with great support from the AskSid team. The implementation was made very simple by the precise and quick answers from the team.

So far no bad experience at all with the software.

Very responsive to new request. Very smart team.

The softwareis versatile and seems to be structured well. New requests are developed fast.

Setup can require a bit of time/effort.