Brazen vs Rocket.Chat

Brazen has 153 reviews and a rating of 4.56 / 5 vs Rocket.Chat which has 126 reviews and a rating of 4.31 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.56 / 5 (153)

4.31 / 5 (126)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

October 22, 2020

October 7, 2021

Pros/Cons

  • Pros

  • The system looks nice, loads quickly, and is user friendly

  • It’s easy to use and has great features. I like that it drops candidates/leads in your lap versus you having to go out and find them. The live chat function is also a top feature.

  • Cons

  • * It took a little bit of trial and error to get the right configuration/ balance between adequate time for chats vs. maximizing the amount of touches with prospective candidates across an event.

  • Support is VERY poor. Common response is a macro. Booth/candidate line counts are not functioning as designed. Booth scheduling is needed to set interview.

  • Pros

  • Very impressed with the features, ease of use and UI design.

  • It was a great software that we used for internal communication. It was quick and easy to use for group chats.

  • Cons

  • When its running in the background the desktop app doesn't open when you open using the shortcut icon to open it. there is nothing to hate about this app

  • Because it is an open source project, it has some bugs.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos