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Call Journey

Call Journey

RATING:

4.0

(2)
Overview
Reviews

About Call Journey

Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data. For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context. With laser focus and layered depth, we pinpoint systemic issues and summarize the root cause of friction and customer effort. We then overlay operational metrics and proprietary AI-derived metrics to surface people, processes, and technology recommendations to the user. Our next-generation voice-of-the-customer analytics enabl...

Call Journey Pricing

Contact Call Journey for pricing details.

Starting price: 

$70.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Deeper insights: Multidimensional insights provide deeper insights into the root causes of customer issues. By analyzing the content and context of customer interactions, Call Journey CI identifies patterns and trends that are otherwise hidden in the data
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Call Journey Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Call Journey

2 Reviews

Sunila

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Innovation and Value-add Solution

PROS

Voice to text feature and transparency of building speech analytic Models. Natural Language Processing is a discipline in itself and Call Journey makes it easy to understand, design and build the models. CallJourney support services and resources has done an amazing job understanding agency mission, programs, services and outcomes to assist in building the models.

CONS

Reporting functions are not flexible and couldnt provide monthly views of the data.

Rui

Marketing and Advertising, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

Definitely Recommend!

PROS

Surprised with how well it works, and how unaffected the user experience seems to be after implementation. Easy to use, and low maintenance. Great!

CONS

Integration with other tools could be better, specially when compared to some competitors, but it's something the company is working on. Voice Biometrics I haven't experience with yet, but seems a dangerous area.