Chatbot vs Freshdesk

Chatbot has 46 reviews and a rating of 4.7 / 5 stars vs Freshdesk which has 2513 reviews and a rating of 4.49 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 / 5 (46)
4.49 / 5 (2513)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 2, 2022
August 12, 2022
Pros/Cons
  • Pros

  • I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger.
  • Easy Avatar and Media customization. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc.
  • Cons

  • This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.
  • The company doesn't really advertise to everyone so the normal person is unaware of this software being out there.
  • Pros

  • This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.
  • Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.
  • Cons

  • Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.
  • The support and contact system for Freshworks/Freshdesk is as bad as it gets.
Pricing Range
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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