Chative
About Chative
Chative Pricing
STARTER plan is completely free for start-ups and small businesses; Pay as you go with the TEAM and BUSINESS plans.
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Chative
2 Reviews
Philippe
Writing and Editing, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
A promising LiveChat application
I am a user of BotStar and when I saw Chative from the same team, I was really glad to use their product too. Chative is scalable and could adapt at many need for my websites. I can create multiple channels that permit me to have the right answer at the right place. The support is very reactive.
PROSI love the capabilities to set up multiple channel for a same website. Embedded or from a widget, Chative offers multiple way to communicate with your customers.
CONSThis product is young and the team need more time to offer a great LiveChat plateform. I am confident in their futures updates.
Reasons for switching to Chative
JivoChat have a big problem, that let me without LiveChat for days without feedback. So I decided to implement Chative, even in is early development stage.
Charlie
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2022
Useful, attractive live chat app
Chative is a relatively new live chat app that is attractive, easy to set up and easy to use.You can create (as far as I know) unlimited different "channels". These channels have their own individual appearance and URLs. All different channels in an organisation are viewable from the unified inbox.The inbox is super easy to manage. You can filter by channel if necessary. There's a customer CRM where you can capture information, chat topic, tags, notes, see attachments etc. alongside the current chat history. It's easy to send messages with canned responses.Conversations can be auto or manually assigned. It's also simple to transfer conversations to other agents via the inbox. It's easy to add more chat agents.There is a functional iOS app which is super handy.
CONSA knowledge base and automated responses would be nice.It would also be great to be able to assign individual chat agents to certain channels within an organisation rather than all of them.