Cleartouch Cloud Contact Center Platform
About Cleartouch Cloud Contact Center Platform
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Most Helpful Reviews for Cleartouch Cloud Contact Center Platform
10 Reviews
Mohammed
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Awesome Experience with Cleartouch
Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger.
PROSEasy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable
CONSAgent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time.
shashi
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Very good software
Good
PROSAll features are good except few which I have mentioned
CONSWhenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected
Reasons for switching to Cleartouch Cloud Contact Center Platform
Company
Rohit
E-Learning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Edifypath
This product is user friendly and easy to use
CONSNumber gets spammed frequently and call backs are tough to attend
Geetha
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Cloud Telephony Experience with Cleartouch
Easy to Use, Good client support, Easy traceability, Good call recording feature
CONSSince we are getting good assistance whenever required, there is nothing to point out as a drawback in this system
Prabhu
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2023
User Friendly
Good
PROSSupport which they provide is excellent, easy of use
CONSsoftware looks old fashioned. can change the UI, UX to look attractive.
Reason for choosing Cleartouch Cloud Contact Center Platform
Price
Sathish
Information Technology and Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Nice Software
Ease Of Use and it is very effective upon using
CONSThere is no least about the software as i use till now
Anbu
Business Supplies and Equipment, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Autodailer
We are using Predictive, autodialer to launch campaigns and streamline agent reporting.
Reason for choosing Cleartouch Cloud Contact Center Platform
Yes