Overall - amazing. The Cohere team is so helpful and amazing at their jobs, and the service does what any SaaS strives to do - operate smoothly in the background in making clients jobs easier. Cuboh <3's Cohere!

I really enjoy how to prevents adding another learning curve to our clients onboarding processes. Rather than teaching them how to set up a Zoom or Meet call and coach them through that, I can focus entirely on walking them through our software.

I do find there are some limitations with the software regarding what I am able to do while on a call with clients - I'm unable to click or interact properly with some of the dropdown menus we use. I also find when clients use Safari or have ad-blockers installed, it prevents some of the functionality. Safari especially, I notice a lot of dropped connections/freezing.

Having a view of our product live and helping customers with product flow issues.

The ability to have a coherent view of the use of the product. Being able to look at issues in real time was invaluable especially as we were getting the product up and running. Helping customers with issues became much easier as well.

The replays feature does not have enough filters to be really useful, also the pricing was a bit high for the amount of sessions, we constantly were running out. We would use replays if you could filter sessions by multiple urls visited for example.

I only use this software for the session replay so I can keep tabs on how our customers use it (to uncover bugs, or new product ideas, or behavior around usage, or to help with customer support tickets). I have an intern watch ~3hrs per week of sessions and report back weekly with a summary. She runs into plenty of UX issues with the app. Primarily - it's not obvious which sessions she's already watched so can't keep track of that. Has to pay close attention to the dates to decipher what she's already seen vs new.

Cheaper than Fullstory, setup was easy enough, I like the live session option

* We ship changes to our product weekly, and I hate that the screens look janky in the session replay. I assume it's because you're trying to apply new CSS to an old session but it looks like our customers are seeing bugs all over the screen when I know they're not. * Sessions often get 'stuck' part way through and won't continue playing, need to refresh the page which kicks you out of the session * I don't know how well the 'live' sessions work. Sometimes I receive a backend system error for a page crash, and when I got to Cohere to see what they clicked the session won't show up for 20 or more minutes

If a user has an issue instead of talking through text and sending screenshots we can just jump into cohere and help them out. It helps us provide a throrugh customer support experience.

A network tab manager would be useful, as well as an intercom integration which allows users to initiate the call through it.

We share screens with customers every day to get them onboarded with our product. It's extremely helpful for me to log into Cohere, rather than try to get someone to log in to a Google Meets or Zoom and share a page. However, those other technologies do exist, so Cohere doesn't feel completely indispensable, and we occasionally still use Google or Zoom if we need to see other pages too.

Really easy to use page sharing program. Plug and Play.

Drops out quite often. Either page gets stuck for me and I have to refresh, or I get completely kicked off the person's page.