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Most Helpful Reviews for Cue
1 - 8 of 8 Reviews
Richard
Verified reviewer
Food Production, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great service & excellent results
Really easy to implement and get started. When we ran into road blocks Cue was great and trouble shooting and solving the issues.
PROSThey are extremely customer centric which is hard to find these days. We see cue as a partner to success.
CONSNothing really, it was very simple but when there were issues both companies helped solve the issues.
Reason for choosing Cue
Cost was a factor but Cues customer centric approach is why we ultimately chose them.
Ryan
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
We use Cue for sales and support
CUE has been an invaluable asset to our team. Their swift response to client inquiries is truly commendable, saving us precious time in engaging potential leads. What stands out is their adeptness in vetting clients, ensuring our sales team invests efforts where it matters most—focusing on genuinely interested prospects. CUE's efficiency in filtering out non-qualifying clients has significantly enhanced our productivity and effectiveness. Highly recommended for their dedication to streamlining the sales process!
PROSEasy to use. The team offer amazing customer service
CONSNone so far for us if I am honest. The solution has worked well
Reason for choosing Cue
Better service and I found their Cue to be experts in their field offering better advice.
Adam
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Perfect Customer Service
Ease of use. Troubleshooting and issues are dealt with efficiently.
CONSFeatures are still being implemented, so some functionality is missing, but credit to Cue, these are being addressed.
Loreine
Retail, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Moved from WhatsApp service provider to Cue
Cue is an innovative South African based company that understand the retail environment. Their WhatsApp environment brings excitement to the customer journey Their turnaround time is above the standard.
PROSProfessionalism Constant communication and progress updates Understanding of the SA retail environment
CONSThere are really no least likes that can be mentioned
Reasons for switching to Cue
Time and cost to change a user journey. No time delays with working with an overseas company. Innovation
Adam
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Cue CRM in Higher Education
It’s a partnership that has significantly helped our business.
PROSTheir product offering is great but their customer service and customisation abilities are what I really like.
CONSThe pricing is linked to global currency
Liz
Automotive, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Fantastic Tool to engage with Customers
Great service and understanding of the applications of WhatsApp within our business
PROSGreat team at Cue to work with ... especially [sensitive content hidden]
CONSNone that I've seen - it only has positives to offer the business
Gustavo
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Cue solutions in the insurtech market
Staff commitment and good understanding of the final goal.
CONSCommunication on their internal updates and patches could be better but wouldnt consider a "cons".
Reason for choosing Cue
Their demonstration of the product capability
Wendy
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Efficiency
Efficient for a business like ours. We can easily chat with our customers.
CONSWe need messages to be editable. Also the enter should be used for paragraph.